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Another stolen Hermes item - Razer laptop

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I used the defendant's courier service  to deliver a laptop computer value £654  to a UK address.  Reference number 5602797507082178. I am claiming as a beneficial third-party within the meaning of the Contracts (Rights of Third Parties) Act 1999.

When the parcel arrived at his destination it was empty and it appears that the contents had been stolen.

The defendants have refused to reimburse me for the laptop on the basis that I did not purchase their additional insurance cover. The defendant' s requirement that the customer should protect themselves against the negligence or criminality of their employees is unfair within the meaning of the Consumer Rights Act 2015 and therefore unenforceable. My claim is for £629 plus interest per section 69 County Courts act 1984+ court fees


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  • 3 weeks later...

So this has been the only activity on the MCOL website, anything I need to do?  Doesn't seem so.







Address to which documents about this claim should be sent

Hermes Parcelnet Limited
Capitol House
1 Capitol Close
LS27 0WH


I intend to defend all of this claim


I am the Defendant
Judy Cobbett
Legal Department


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That looks like an acknowledgement of service which gives them a total of 28 days from the date of service to file a defence.

They will lull you into a false sense of victory because they will wait until the final second and then suddenly file a defence.

However, keep monitoring the money claim site just in case they get it wrong and you can apply for a judgement. If that moment comes then just go ahead and do it and don't hang around

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Claim History

You submitted a claim on 27/09/2021 at 20:37:14

Your claim was issued on 28/09/2021

Hermes Parcelnet ltd filed an acknowledgment of service on 04/10/2021 at 01:05:14


According to the claim form the service date is 5 days after issue date so that would be 2/10 which they ack'd on 4/10 meaning I can apply for judgement (28 days later ) on 30/10 - is that right?


When I try to obtain judgement today I get this info:





Before you proceed with your request for judgment:

you must have received a full admission from the defendant(s) that they owe you the money claimed (see 'please note' below)


14 days must have expired since the claim was served on the defendant(s) (the claim is considered served on the fifth day after it was issued) and a response has not been filed or served on you




That reads as if I can claim judgement 14 days after the service date, which would mean i can apply on 16/10 ... I had put in my diary to apply for judgement this Sunday - presumably for this reason.


ZERO intention of hanging around 😉

Edited by sussexbloke77
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take the date on the c;aimform top right

add 33 to it, whereby the date on the claimform is 1 in that count.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks .. I didn't read this bit on the claim form 😕



You must send either the completed acknowledgment of service form or a defence to the court within 14 days of the date of service. If you send the acknowledgment of service you must send a defence to the court to arrive no later than 28 days from the date of service


So it reads like they get 14 days to respond with anything, if they dont you can apply for judgement.

If they do respond with something (anything) then they get 28 days.


30/10 I will apply for judgement.  Assuming they don't come back with anything in the meantime.

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That is correct. However it's clear that you haven't done your reading of the steps involved in bringing a small claim in the County Court.

I hope you have done your reading of the Hermes stories on the sub- forum and you should be reading up about County Court claims.

This website is about self empowerment and that means that we help you do it yourself

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