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LORD ROOFING AND GROUNDS WORKS LTD Refusing to Repair Poorly Laid Driveway and Using Intimidation to Enforce Payment


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They have brought a single claim for more than £10,000 so it is quite likely that it would go on to the fast track and as you have already understood, this would mean liability for a large proportion of the costs by the loser.

They are obviously an extremely aggressive company.

Please can you post up the claim form here in pdf format.

How are you doing on your inspections and reports?

 

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as long as it says our client xyz on it...you must respond within 30days.

 

as for the contracts, the claimform POC when/if one ever gets raised through northants bulk must detail all the contracts concerned in the claim.

 

just because a scary letter of claim has been raised, that does not 100% guarantee a claim will be raised by their client.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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is there a reply pack with the PAPLOC?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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My bad. For some reason rather I thought it was the claim form.

My site team colleague above is absolutely correct.

Please will you post up a copy of the letter of claim here.

Also, as I've already asked – how are you getting on with your own inspections and assessments?

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I've chased the engineer for the report and it will be with me on Monday,

 

I've created a PDF of the letter before action email I've received. The final page of the document is the additional unquantified charges (goodwill work) they are billing me for as "punishment" for not succumbing to their demands.

 

Is there anything else I can do in the meantime? As soon as I receive the engineer's report, I'm going to try to obtain three quotes to rectify all the faults highlighted.

 

To clarify, I've not received any court paperwork. Its the same "collection company" I was threatened with earlier on

Westbury collection LBA 29.7.21.pdf

Edited by Chipsticks
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Please monitor this thread for a reply later but maybe tomorrow

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Sorry, I got badly sidetracked and eventually forgot to come back here.

The so-called letter of claim which they have sent you doesn't appear to be a "letter of claim". It doesn't make it clear that there is a deadline and it is simply a rather more generalised threat.

I suggest that you hold fast and get your survey and then let's see what it says.

Also, I suggest that you keep all your correspondence with Lord Roofing and don't bother to reply to these people at all.

If you start responding to them that it validates their existence. No need to go down that road.

I see that you expected to get the report today. Has it arrived?

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Thank you for getting back to me. I assumed you were busy.

 

I've got the report and its taken some time for me to redact my personal details out of it, and then re-combine into a new PDF. It seems to have worked out okay.

 

I've also heard nothing back from Tobermore...Which is exactly as you predicted. At least it shows where their loyalty lies.

 

It says letter before action, but as you've mentioned there are no formal timescales etc. I'm assuming these are their tried and tested bully tactics to force payment.

 

I'd be grateful for your thoughts and suggestions on the next steps. I'm going to try and arrange quotations to rectify the work as soon as possible. Its just difficult to get people to attend at the moment

Lord Groundworks Report Redacted 28th July.pdf

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Not just busy – but then went on to forget. Please don't be shy about giving me a shout @BankFodder if I haven't responded at some point.

The report seems amazing – how much did that cost you?

It certainly bears out everything you say – as far as I can understand it. It seems very well expressed and even as a layperson I can get a fairly good understanding of it even on one quick reading.

I have a sense that quite frankly it's not a question of correcting the job but a question of lifting it all up and redoing it. Is that your view?

Have you had any quotations for any works to it?

Are there any circumstances under which you would accept the work in this condition – and I suppose I'm talking about reduction in price or foregoing payment altogether?

Are there parts of the work which must absolutely be redone and other parts which can be accepted if suitable terms are offered?

It certainly seems to me that there are two aspects which will need to be completely redone. I gather that some of the workers being laid on existing concrete which means that it is impermeable which I suppose means that water will not drain away.

Secondly, that some of its slopes towards the house which of course will feed water and damp into your home.

Is this the correct understanding?

 

 

It seems to me that the cost of undoing all the work and then carrying out the work again but to the original contractual specification is going to be far more than the £10,000 that they are seeking from you.

Can you remind me how much of their so-called claim is made up of the work which was intended to be a goodwill gesture?

Have you got this goodwill gesture in writing?

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Hi Bankfodder

 

Cost for the report was £355

 

You are correct that the majority of the work requires completely re-doing. Particularly the back which was not laid on the correct substrate and is not level.

 

I have not had any quotations yet. The people I have contacted so far, agreed to turn up but have not. There seems to be an excess of work for builders at the moment

 

The rear garden work I am not happy with at all, and would want it to be corrected completely. I'm not sure at this stage if I would be happy with a reduction or foregoing payment. Especially as there is the further risk of damage to my property (damp etc) and also that all warranties would be void. The front driveway has the potential to be rectified in my view, albeit with significant work required.

 

You are correct that the rear patio already had concrete laid, which was not a suitable substrate for block pavings and required removal and correct preparation

 

Before I received this report a few tradespeople attended who promised to provide quotes but then never returned or called back. I assumed they thought they were in the middle of a dispute and didn't want to waste their time providing a quotation. They were quoting off the cuff in the region of £15000

 

In the earlier contracts I posted, there is additional work which was agreed by the proprietor under the contracts as goodwill. It was added into the contract. I'm not sure why it was itemised as "goodwill" as it came under the total cost in the work. This is now being retrospectively charged for. It was also the reason they were avoiding doing the work properly- as they said it was only goodwill.

 

I cannot understand how you can have contract A for example. And in this contract you will do work 1, 2, 3 and 4 for a price of say 10,000. But you itemise work 4 as goodwill, and then retrospectively charge £2000 for work 4 because there is a dispute. My understanding is that it would all come under the 1 contract regardless

 

 

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I think that this constant reference to the goodwill element of this contract is unhelpful. It's not the principal issue and it seems just to be diverting you – and rather the same way that in your opening post you started talking about work which had been carried out satisfactorily and which we now understand is not in issue at all.

The situation here is that there are two pieces of work which were carried out and according to the assessment which you have just received, the standard work was so poor that really the whole thing needs to be taken up and redone.
Is that a correct assessment?

What was the proposed cost of the work which was done? How much have you paid towards it? How much is outstanding?

They apparently are proposing to chase you for about £10,900 that it seems to me that the issue is far larger than that.

You say that you have had a very rough estimate of about £15,000 to have the existing shoddy work taken up and replaced to proper standard.

We are going to have to do get some definite figures here and also at least one quotation – and preferably two.

Once you have had some quotes for the work then that will be the time to send a copy of your report to Lord and to ask them to comment and invite them to carry out their own inspection if they wish.

At this point in order to avoid escalating the conflict more than necessary, I don't think you should refer to the cost of the report – but certainly if they lead you into litigation as I'm sure they most certainly will, then you should include the cost of this report and any others.

It seems to me that they say that you are than £10,900 but you will be saying that they are you about £15,000. As you are aware, this takes you well over the small claims limit.
Rather than planned and actual litigation, for the moment I think we should simply play it by ear. See what their reaction is when they have received your report and a quote – although let's see a quote here first.

It may be more prudent simply to show them the report and keep the quotation for the work back until we see how they react to the report.

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