Sheilas Wheels now cancelling motor policy after i made an earlier mods enquiry asking if OK to fit them!

[Westside328]

I called Sheilas Wheels at beginning of July to ask if some modifications that I was planning on car would effect policy premium - an updgraded lcd Bluetooth radio swapping out original radio and a retro fitted cruise control. I was told both of these were fine and no additional premium would be added and just to call back once fitted .  

 

I went  ahead and got these fitted last week and called insurance yesterday to advise as requested.  I was then told the cruise control was not an approved mod and they were going to cancel the policy, I’ve argued that I was told it was ok but apparently even if he said that, it’s not approved, they will still cancel, but no cancellation fee !

 

I have asked that they listen back to the call which apparently they will do today and someone will call me back today , waiting to see what they say .

 

If they cancel do I need to declare this when taking out new insurance?  

Can they cancel the policy? 

[honeybee13]

Hello, welcome to CAG.

 

I've moved you to the Motor Insurance forum here and left you a link from the Welcome Forum.

 

People should be along to help over the course of the day.

 

Best, HB

[BankFodder]

Send them a subject access request immediately. Keep it very wide. Use our template. If you can get the call recording then you will be able to put pressure on them to give you the insurance or else to pay you compensation.

In future you should record your calls. Read our customer services guide