G24 ANPR PCN - Matalan, Heathcote Rd, Longton, Stoke-on-Trent ST3 2NU ***Cancelled after MP intervention***

[OkYeah]

I've just received a parking notice from these utter villains. I've been going to this Matalan since I was about 17 and never had an issue. Now I've been given a parking charge notice. 

 

I've been going this place for years without incident. At some point during the pandemic, ANPRs went up. I assume it's recent because I actually went tail end of last year.

 

I spent over £100 in store, was parked for 19 mins, received the parking charge notice today. 

 

I've spoken to Matalan who claim they have no authority to reverse the charge. I've threatened to take all the stuff back, which I might do anyway out of principal.

 

The notice has photographic evidence. I've not appealed. I phoned the company and had a row with them but they just said appeal. 

 

Please advise

 

What is the current approach here?

 

I've just threatened to take all the stuff back and Matalan are adamant that they can't reverse it and it's up to the company.

 

Help.

[OkYeah]

1 Date of the infringement 9th July
 

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 14th July

 

3 Date received 16th July.
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

Have you had a response? [Y/N?] post it up No
 

7 Who is the parking company? G24

 

8. Where exactly [carpark name and town] Matalan in Longton, Stoke.

 

For either option, does it say which appeals body they operate under. Waiting for missus send me a scan.

 

Attached PDF.

 

 

Appeals body is IAS.

convert-jpg-to-pdf.net_2021-07-16_13-24-09.pdf

[OkYeah]

I can't even find planning permission on the Stoke council portal.... Bizarre

[OkYeah]

No letters more other than the original one demanding money.

[OkYeah]

Still nothing, been must be approaching 5 months now. Waiting for their next snottogram.

[OkYeah]

2 minutes ago, FTMDave said:

Not very confident, are they?  No news is good news.

 

They have sent a Letter Before Action to two of "the six of you", been told to get lost and do their worst, and so far haven't had the gonads to take anyone to court.

 

BTW, did you get on to Matalan's CEO?

I did. Ignored.

 

Shock horror.

[OkYeah]

The woman who I did speak to at Matalan said it was owned by Sports Direct. I'm quite keen at this point for them to come at me and fight back. These greasy charlatans get away with it because people don't fight back.

[OkYeah]

OK. We have a letter.

 

From Trace debt recovery: Your case has been passed to TRACE Debt Recovery UK Limited because you have an outstanding matter with our client G24 Limited and are demanding payment within 14 days from date of letter (30Nov). Total Payment Due £160.

 

There is a Note at the bottom of the page, "it is too late to appeal the original parking ticket".

 

Any suggestions for my next move?

Edited December 2, 2021 by OkYeah

[OkYeah]

What's unicorn food tax ?

 

We were planning to reply with the evidence by princess roxy regarding no planning permission + the original receipt from our visit and demand no further contact. Is this futile? I'm guessing so.

 

I'm sure I read that others in this situation have placed a price on receipt of each letter, i.e. "for every letter received, there will be a charge of £1" or some nonsense. No idea if that works, probably not

 

These are utter clowns though. I wont' be paying.

[OkYeah]

So it looks like they're still chasing us. I'm in hospital and my partner has received a letter at home and is naturally fretting. She has phoned them up, explained we have a receipt and has been told to fill in a form which she's now doing online. I have no idea if this is going to put us at a disadvantage or not but as I'm not there, I can't stop it unfortunately I was quite happy to keep ignoring.

 

Here's the letter anyway:

[OkYeah]

She apparently spoke to G24. This is all going to end in tears. 

 

Never end up in hospital.

[OkYeah]

*head in my hands*

 

And no surprise, they've come back this morning and rejected the appeal, so I guess that's the form they made her fill in while I wasn't here. Shock of the century. My missus has gone fully off her block on this one, has just phoned them up again ranting and raving. They've told her to send a letter to somewhere, no email, or phone number. Only a letter is allowed. 

 

I've told her to bloody calm down and wait until I've posted on here to get some sensible guidance.

 

Can we still play the ignorance game now, I.e. Ignoring the letters? I believe she provided a screenshot of the receipt we got from Matalan so they know full well we've acknowledged their letters and are were the drivers of the vehicle.

 

Remember people, don't go to bloody hospital.

[OkYeah]

The form is a submission page so I don't have a copy of the specific details that was entered.

 

She has told me that she said 'what happened' and stated she wasn't the driver, simply the registered keeper of the car, which is correct, I was driving. We're not married, don't know if that makes it easier or not. It would appear the page alone is purely about acquiring information and not about giving anyone with a fair appeal the chance to resolve this. Shock.

 

She has emailed Jack Brereton this morning, explaining the situation and asking if he can help. 

Unfortunately, her reaction is exactly what the scam artists wanted. Partner in hospital (me), she at home with a newborn child and feeling vulnerable and intimidated and scared of people knocking on the door. 

[OkYeah]

1 hour ago, dx100uk said:

people cannot knock on her door!!

 

dx

 

Which I have explained a few times. At the moment, we're sitting tight until the next letter.

[OkYeah]

14 minutes ago, dx100uk said:

No letter of claim if if if one ever comes.

 

1 of 7 here i think. 2 did get one..norhing since

read that thread i pointed too earlier

send her its link.

 

Dx

Will do. I think she just panicked while I was away. Forgivable. Mistakes do happen. 

[OkYeah]

Another letter, is this any worse than the last one? It seems a lot more threaty.

 

 

2022-01-27 Trace Debt Recovery letter.pdf

[OkYeah]

Thanks, 

So if I just use the 'letter of claim' rule, any of these can be discarded? 

 

Jack B has replied and is seeing whether we fall into his area of the city. 

[OkYeah]

They're back. My missus is ready to pay. She's in a very bad place over this. 

 

These companies survive by intimidating people like my partner 

 

trace recovery letter.pdf

[OkYeah]

Is this not a LBA?

[OkYeah]

Some cracking news. 

 

MP Jack Brereton forwarded our details to Jonathan Gullis who happens to be our local MP. He got in contact with G24 who have agreed as a goodwill gesture (behave) to write this off as there are extenuating circumstances. What? You mean because we actually used the car park as a legitimate customer? Pfft.

 

Anyway great bit of news and two MPs actually serving their local community. Refreshing change from donkeys years of absolutely nothing. 

[OkYeah]

29 minutes ago, dx100uk said:

Have g24 confirmed this themselves in writing??

 

Dx

Yes. Jonathan attached their email. 

[OkYeah]

It's certainly backed up. I'd be curious to see them try and take something like this to court after 12 months.