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    • They don't appear to be that litigious. My wife has a PCN from about four years ago and heard nothing from them after an initial flurry of reminders and threats.  
    • Hello everyone,   I found this website yesterday as I am looking to make a claim against UPS or Packlink due to damaging an eBay item I sent using their service.   I payed for their fully compensated service that covers against loss and damage. The item was sold through eBay (I'm a private seller) so the contents and cost of item were all declared.   The item in question is a five piece Le Creuset set with wooden stand. The item arrived badly damaged; the wooden frame was smashed apart, 2 of the pans have cracks, the other 3 all have some sort of chip or scratches. This is the eBay listing for the item - https://www.ebay.co.uk/itm/124980052958   As you can see the items were all in perfect condition; basically brand new. All items were heavily bubble wrapped, with packing paper stuffed to fill in the gaps to ensure there was no movement. As this came with the original box, all items were put in that and then placed in a secondary, double walled box. The only way this could have been damaged is either being thrown with force, or dropped from a height. Either way, negligence on the couriers behalf.     Timeline of events -    4th November / 12.54pm  - dropped off at UPS drop off point 5th November / 9.39am - delivered to the buyer (he messaged me within an hour of receiving it, along with pictures of the damage)   8th November - claim opened on the Packlink website (I had to wait a few days for the buyer to send me more photos for the Packlink website as he was away)   8th November - 27th November - I have been messaging back and forth with Packlink and to be honest they are useless. I am very lucky that the buyer is a patient and helpful person as he has had to jump through hoops with the photos he's had to provide. Packlink told me that UPS would be in touch with the buyer as they need to collect the item from him in order to take it away and inspect it. UPS have not contacted him or me once and the item has still not been collected from the buyer.   I have been trying to keep the ball rolling by messaging them every few days and the response is always along the lines of 'we're waiting on UPS'. As of today Packlink have not messaged me back since the 22nd.     From reading some of the other posts on these boards I can see that chasing Packlink is probably not the thing to do and that I should look to UPS for the compensation instead. I have a few questions before moving forward -   - From initiating the claim it's been almost 3 weeks; have I given them enough time to sort this out?   - Am I safe to refund the buyer and have him send the item back to me? As Packlink have said that UPS will need to collect and inspect the item, I don't want to void any chance I have at getting my money back   I'm not sure on how to move forward regarding the direct UPS claim so any advice would be much appreciated.   If I've missed anything out please let me know and I will supply the needed information.     Thanks for your help,   Jack
    • was proper winter wonderland - but all being washed away by drizzle and wind now  
    • So Johnson's latest missive to Macron, published online before Macron saw it, has possibly had the opposite effect of what was intended [unsurprisingly] and Patel has been disinvited to the ministerial meeting on borders and migrants in Calais tomorrow.   One of the things the French are particularly not happy about is that Johnson wants to send back to France anyone who lands in Britain from a small boat, as he seems to want to brand them all 'illegal'.   Can someone explain to me why the French would want to do this? Many asylum applications are accepted, but a lot of the people crossing are doing it because there aren't legal routes for them.
    • Good morning.   Couple of things  here.    1. Kwik Fits own MOT inspection revealed that the tyres were in line with motoring law and the Government guidelines - the previous tyres obviously me with all  standards for safety and the law.  2. Kwik fit obviously apply a 'best practice' standard which is clearly higher than the legal requirement and indeed makes sense. The law is of course a minimum legal  requirement and of course to be well above the law and to make sure you are safer than just safe makes sense for those that understand these things.    Were the removed items offered back to your mother. The return of parts of is a default option in order to provide the chance of second inspection and to allow the risk of independent inspection - therefore making sure that only parts that needed replacement were actually replaced.It is still common practice, not sure about KF   it does sound like your mother was put under a good deal of pressure, something that all Kwik Fit staff are trained to do - sell/upsell I was one of the first managers to go through their new training programme as a manager (1980 - 81) having previously worked for Euro Exhaust - and having never used once since, nor would I.    I would be inclined to ask them for the evidence that these tyres needed replacing,  ask them why it was not explained about their own higher standards for tyres, and put it to them that they have taken advantage of an elderly member of the public but don't threaten anything.     All of this  is pointing to an oversell to an elderly woman - an easy mark in my opinion.     There is also the issue of their own guidance- they recommend inspection at least every five years!    From their website.  How long do tyres last? There is no standard rule for how long tyres should last before they need replacing. Generally, it is recommended that front tyres should last for approximately 20,000 miles and rear tyres should last 40,000. However, many factors influence the rate at which tyres degrade; including driving conditions, weight carried, and driving habits. Fast driving and harsh weather conditions can lead your tyres to deteriorate much faster. At Kwik Fit, we recommend that you have your tyres professionally checked at least once every 5 years. If you think your tyres are getting close to needing replacements , or even just for peace of mind, why not bring your tyres in to Kwik Fit for a free tyre check."   I hope that helps.   
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Damage to plastic shed from loose roof tile.


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HI

 

Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.

 

It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.

 

So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.

 

To Customer Service Manager

 

Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.

 

I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.

 

Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:

 

Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem.

We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you.

As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure.

If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.

 

 

 

 

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • 1 month later...

Just a brief update.

 

T&C Has paid me the money for the damaged shed.

 

Here is what has happened with the solar panels.

4th October the engineers from Swale turn up to start work but can't because the Scaffolders who have been booked do not turn up.

5th October, the scaffolders turn up but don't bring enough pipes to finish.

6th October they come back with the rest of the pipes but don't bring any rope to hoist the panel up.

 

Meanwhile Swale have opened the Solar panels to find they have been sent with no fixing brackets and there is none in the UK.

 

They are meant to be out late next week with the right brackets, finger crossed.

 

The T&C representative has been  doing his job and keeping me informed with what is going on, and has had a meeting with the CEO of Swale because of this matter.

 

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Thanks for the update. It looks as if you are on your way to sorting out the problem – but what a crazy nightmare scenario!

Keep detailed notes on anything that happens and photographs along the way – let us know how it goes and if you need any more help.

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Hi 

 

Thanks for the update and well done for sticking in there and getting the money for your damaged shed.

 

I agree with Bankfodder you need to keep a written record and photos of everything so you have a good paper trail.

 

As for the Solar Panel situation the important thing you need to bear in mind is irrespective of the actions of swale and the scaffolder they
have been employed by T&C to carryout these repairs so the issues you are having with them the buck stops directly with T&C.

 

Out of interest have T&C actually treated your Formal Complaint as a Stage 2 complaint now and a reason? (reference my post#26 I told you to send them as they were insisted it was Stage 1)

 

I also agree they way you have been treated by T&C is disgraceful as this should have been dealt with from the start of your complaint which they failed to do and only actioned it after you having to keep complaining of their failed actions to a complaint.

 

Keep us updated and if you need any further help with this you know where we are and let other resident know of our Forum.

  • Like 1

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 2 weeks later...

Thanks Stu,

 

T&C down graded my complaint to a stage 1 because they say they hadn't replied, that was the reason I escalated it to a stage 2.

 

Swale have now completed the work and the solar panels seems to be working but of course we won't know how well until next spring onwards.

 

I am waiting now to see what compensation package Swale are going to offer me for all the problems of the last couple of years.

 

Thanks again for all your help and advice and I will keep you informed.

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Hi

 

Your are more than welcome and thanks for the update.

 

Hopefully the solar panels will keep working and keep at Swale for compensation don't let them think fixing the solar panels is the end of it especially the length of time it has taken and don't let them try to use the Pandemic as an excuse either.

 

Please keep us updated as to all this goes and again thanks for letting us know.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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