Jump to content


  • Tweets

  • Posts

    • I've an idea that what this is is clearing out stock of old tech panels as there have been signs of major breakthroughs in solar tech - inc what is effectively solar paint   reuters.com WWW.REUTERS.COM  
    • ROFL - says a minister of the government that lets its politicians promote their agendas unchallenged and well paid on the UK's version of Russia Today translated UK deputy PM launches global push to mask their election rigging "The UK is following Russia and China on a government minister and MP led process to get paid vast sums to put our message out to the plebs unchallenged, funded via right wing billionaires, AI from foreign states, and misuse of taxpayer money.   reuters.com WWW.REUTERS.COM  
    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021. npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279. The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills. I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this. EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.  I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.  And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ryanair Rebooking/Cancel Due to New Restrictions in Place


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 976 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All,

 

Following on from https://www.consumeractiongroup.co.uk/topic/423601-fast-track-refund-ryanair-full-refund/

Refund for the fast track was only obtained via chargeback

 

Booked new flights for travel in July 2021 to Malta which are now not possible due to the recent restrictions being put in place (child 12yr and AZ batch number hit)

Went to see what options were available but could not access the booking

Ryanair had blocked me until I repaid the chargeback :-(

30 mins later via Phone call to Chargeback Department they finally admitted that fast track was closed on the date and removed the 'block'

 

Today I find that the only option I have is to rebook - but when do I know it will be possible to travel again????

 

I know the CMA is trying to make a case against BA and RYANAIR concerning this aspect (amongst others) but what do I do in the meantime??

I have only a further 3 days before I am 'locked in'

 

Suggestions please.....

 

G

Link to post
Share on other sites

Did you do a chargeback rather than the s75 claim Kyosanto suggested on the original thread?

 

The way I understand it (and I may be mistaken) with a chargeback the money is actually taken from Ryanair by your bank and returned to you.  But with a s75 claim your bank is basically funding your repayment themselves, not Ryanair.

 

If your bank did it by way of chargeback then Ryanair will probably consider that you still owe them the money that your bank took back from them, irrespective of whether they challenged the chargeback or not.

 

This is a major flaw in the chargeback procedure and one of the reasons* it's always better to make s75 claim if you paid by credit card and if you satisfy the other s75 conditions (or just sue the supplier).

 

Obviously - if what I say above is correct - banks have a vested interest in doing chargebacks rather than s75 claims.  😉

 

If you asked your bank to do a s75 claim but they chose to do a chargeback - I think however your current problem is sorted out, you should complain to your bank... 

 

*I have read that people who have have successfully made a chargeback claim are then pursued through the courts by disgruntled suppliers who believe they are still owed money.  Whether this is true or not I do not know, but it cannot happen with s75 which is a stautory right.  Chargeback, of course, is not a statutory right - it's just a generous service provided by banks out of the goodness of their hearts...  🤣

 

[Sorry I can't suggest anything useful but it might help you understand how this may have happened.]

Edited by Manxman in exile
Link to post
Share on other sites

Just tried to do a rebooking - what a nightmare......

 

I expected to pay only for the cost difference between the flights however....

 

You will also by charged the 'premium' for the seats and Priority/Cabin

This means that you will not get the 'discounted' price available if you were to actually book them online

They did point me to the 'Optional Fees' which only gives the cost estimates - nowhere can you find an actual 'this is what you paid and here is the new cost' - only a 'here is what you now need to pay'

Chat stuck to the Ryanair script - no refund, no voucher, you MUST change or lose it all


Seems that ancillary costs are inflated for 'forced' flight changes

 

G

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...