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    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
    • Post the NTK up here for the regulars to double-check. I highly doubt it's compliant with POFA though. Ignore the deforestation that comes unless it's ever a letter of claim. Any luck with the organ grinder?
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20yo Paid the same as other employees and now wages frozen at Minimum wage


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Hi, family member works at a garage, basically started helping her mother and the boss then gave her a job when someone left.

She was told by the boss that stacking shelves and manning tills is the same whether under 25 or over 25 so would be paid the same as everyone else (she started at 18yo).

 

Suddenly the boss brought in "CONTRACTS" for everyone (talking years later), under the reason that some folks had never been handed a copy and he should really be up to speed with his paperwork. Being friendly with everyone, they just thought he was being his usual paperwork late guy. This contract just went into duties, hours they were contracted to, other hours available etc, but nothing that stated about wages.

 

A few weeks later, he announces he has sold the business and everyone is being TUPE over. What followed was the usual teething problems with a move, clarification on certain points, negotiations on others but as a whole sort of went smoothly.

 

With the latest rise in the Minimum Wage everyone's pay went up to the new rate, apart from my daughters. She has remained at the previous pay rate, effectively marking time, no doubt.

 

I have said she should go speak to her manager/HR (big enough company for one of those now) and say she believes she should get the full raise as that is what she was employed under, the understanding that she is paid the same as all the other staff.

 

All the other staff agree that was the conditions they were employed under, so there is no shortage of evidence that this is the custom and practice in the workplace.

 

Apart from her going to HR to say believes she should be paid the same, is there something more substantial she can either say, or have in her back pocket if amicable discussions don't go as expected?

 

Cheers

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So is the rate of pay at national minimum wage or more ?

 

They have to pay at least national minimum wage. If they are not, this can be reported and enforced.

 

If pay above NMW, but the pay rate is less than colleagues performing same role, the employers need to justify this.

 

I wonder whethe the job description/job grade that was part of the TUPE arrangement was different for your daughter compared to colleagues.   Have come across this before, that people have slightly different job role/grade and they are not aware of this. 

 

 

 

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Hi, cheers for reply.

 

They are all paid the maximum tier level for minimum wage (possibly the living wage, as was), which included my daughter getting the same rate and not the tier for her age.

 

All employees got the same contract and terms, her mother got the same contract as her, and she is not aware of any differences etc.. The office manager is also unaware of any differences, and as above, was under the impression they would all get the same. It will be one question that should get answered when she asks, but not obvious differences.

 

I have advised her to just jot a quick note to the office manager asking why she is not being paid the same and she feels she should be, is this some sort of oversight, or accidently put her on a different scale that she now has to mark time.

 

When they speak to her I can see her clamming up and taking them as gospel if they say anything different. So in the spirit of helping her in the employment world, I am hoping to give her a counter argument to at least get the ball rolling. It might not be needed and can be sorted amicably..... but just in case.

 

 

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I am confused. She was employed at 18, and the contracts were brought in "years later" - she surely can't have long to mark time then?

 

If it is not in her contract.. it is a gentleman's agreement and difficult to enforce.

 

In April the cut off point changed to 23, so no difference 23 - 25.

 

WWW.GOV.UK

The National Minimum Wage and National Living Wage rates: age, apprentices, previous years

 

Edited by Emmzzi
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  • 2 weeks later...

Hi Emmzzi, cheers for the reply, and sorry for so long to get back. Been hectic here.

 

She started at 18, 2 years ago, on top of that "Suddenly the boss brought in "CONTRACTS" for everyone (talking years later)", Sorry I didn't make it clearer but I was trying to say that everyone there got new contracts at the same time, some never had one and had been working just under the standard practice.

 

I was hoping that showing custom and practice, as well as staff were all under the same impression about equal pay etc. would be enough for her to go to her bosses. That got blown out the water when they re-read their contracts and in there it does state "8.72" (they were both adamant that there was no money value in their contract before the first post). So of course any rise in NMW would be applied to those where appropriate, and leaving my daughter marking time at £8.72

 

Anyway, it leaves a bad taste in the mouth that everyone got these "new contracts" as a tidy up exercise with no discussion and made to believe it was just an admin task.

 

Cheers for replies

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