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    • No I have not. I will probably do that
    • Based on ECP's previous, what will definitely happen is this. They will send more idiotic letters. After they will send a Letter of Claim, and it is essential that your brother replies at this point to this to show them he would be big trouble in court. Next it is highly likely (but not certain) that they will crawl back under their stone and that will be the end of the matter. The slight worry is that if they do do court it will seem a likely story to a judge that your brother has no connection to the ticket, when it was him who appealed and replied to the Letter of Claim.  Indeed I think it would seem the lot of you were playing games with ECP and with the court by getting unconnected people involved and then later deny they were involved. So be aware there is that slight risk. You talked about "a mess" in your first post, and you weren't wrong. Someone hires a car and gets a ticket.  There is an appeal.  Who appeals, the hirer?  No, the hirer's mate's son.  Obvious! There is an approach for help to a consumer website.  By the hirer?  No, by the hirer's mate's son's brother! This is so damn silly and totally avoidable. Anyway, it seems the decision has been made for your brother to carry the can so whatever consequences will ensue will ensue. 
    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Lost Laptop sent through hermes booked via Parcel 2 go

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Hi, i sent the laptop for repair which was under warranty, the seller said they don't cover postage for repairs so i have to sent by my own. the laptop worth £250 I declared at the time of booking, didn't buy their ridiculous extra protection as laptops were already in the list of non compensation items. i dropped off at parcel shop on 22/06/21, its been 10 days and no tracking after dropped off, (parcel shop person says it was picked up same day) contacting Hermes is a nightmare, I have been only told by email they are inquiring and have to wait 24-48 hours(already passed).

Now as i assume the parcel is most probably lost. and I am fully prepared to fight for full compensation. I am looking for a step by step guide how to start for my claim. 




Hi, i sent the laptop for repair which was under warranty, the seller said they don't cover postage for repairs so i have to sent by my own.


the laptop worth £250 I declared at the time of booking, didn't buy their ridiculous extra protection as laptops were already in the list of non compensation items.


i dropped off at parcel shop on 22/06/21, its been 10 days and no tracking after dropped off, (parcel shop person says it was picked up same day) contacting Hermes is a nightmare,


I have been only told by email they are inquiring and have to wait 24-48 hours(already passed).


Now as i assume the parcel is most probably lost. and I am fully prepared to fight for full compensation.


I am looking for a step by step guide how to start for my claim. 


Edited by BankFodder
Restructured in order to make it readable
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The first thing you will need to do is to put your claim into Hermes. Give them a reasonable time to deal with it – but no longer than 10 days or 14 days and if either they give you no response or they simply decline, then we will help you to the next step which will be to threaten and then to bring a County Court claim.

There is no doubt but that you will have to bring a court claim.

Please read some of the many stories on this sub- forum about people recovering their money from Hermes. You will follow pretty well the same route.

If you read the stories then you will understand what to do, the arguments involved, how Hermes will defend and also you get a very good idea of how we will support you through the journey.

However, begin by making your formal complaint to Hermes – in writing. This can be by email. Not by telephone.

Separately, you sent a laptop for repair under warranty to a seller who refused to cover postage.
Which seller was this? How long had you had the laptop? What is its value?
Under the consumer rights act you would be entitled to have the laptop in a satisfactory condition for a reasonable period of time and if there were any defects then it would be for the seller to reimburse you.



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Hi ,

Thanks for your reply.

Its been 10 days since i posted and not trackable, should i make formal complaint to hermes or parcel2go ? and how can i do that please can you guide.


i purchased the laptop from a ebay a company that sells refurbished laptops, it came with a one year warranty. i  purchased it in November 2020 , when i told them  about the fault they told me to send it for repair and they dont cover postage for repairs, please guide me for my rights in this case aswell, how i a covered in consumer rights act.



Edited by dx100uk
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As you have used the parceltogo, you are spoilt for choice as to who eventually to sue. I would suggest that you make simultaneous complaints to each of them. And see what happens. They will both decline liability and of course it will be on the basis that you had no insurance, that these were no compensation items – et cetera. But you need to get their refusal in writing if possible or as I've said, at least leave them a reasonable time.

So a simple email outlining what has happened and the fact that the item has been lost. Make sure you include reference number and simply tell them that you want the declared value of the item which I understand is £250.

Don't tell each one that you have made a simultaneous complaint to the other. See if they refer to it after their "investigation".

In terms of your rights under the Consumer Rights Act, I'm afraid that you won't be able to enforce those as you no longer have the laptop. Anyway, enforcing rights against eBay dealers is often very difficult because they are difficult to find.
What did the laptop actually cost you?

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Okay. Then follow the advice I've given. Make the complaints, do the reading and come back here in 10 or 14 days

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Hi, today i am going to put formal complaint to hermes and parcel2go as its 14 days todays since i dropped my parcel and no tracking since then.

can i get some help as in what exactly to put in complaint

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It's time to send the letter of claim. You will find a few examples on this sub- forum – the Hermes stories.

Put one together and then post a draft here we'll have a look.

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i dont fully understand is the letter of claim the formal complaint form, do i not need to put formal complaint first, i couldnt find the sample draft for letter of claim




please have a look at the letter of claim i have drafted. also advise should it go by post or by email. 

is there any additional form i need to attach with like i have seen some examples of reply form. 


letter of claim.pdf

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That's fine. You might want to check your spelling/use of the word "peruse". Also some paragraph spacing might make it easier for people to read.

So send that. You then have 14 days. Use the 14 days to register onto the County Court money claim website and then start charting your claim. Put up your draft particulars of claim here for us to have a look. Once again, you will see lots of these on this sub- forum.

Also continue your reading and make sure you understand the steps involved taking a small claim in the County Court.

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No you should wait until that procedure has happened. I must have misunderstood because I thought that you had already reached that point.

So give them their seven days. Of course they will refuse you so have everything ready

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i have received the response from parcel2go that  search was unsuccessful and enquiry will now be progressed to the claim which they have mentioned will only be what was covered ( i didn't opt for insurance) so believe i should send the letter of claim now. 


i am not able to find an email address to send the formal complaint, can i get the email address if previously some one has sent them,


i can see the option of sending complaint through resolver can i use that forum to send the complaint? or the only option is sending through post. 


Looking forward for the advise


Edited by dx100uk
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Resolver is a completely different dispute resolution process. Many people try them. Sometimes they succeed but very often they don't. Resolver simply tries to negotiate a settlement but I'm not aware that they have ever encouraged or help people to court action.

By and large we tend to find that resolver tends not to succeed in complaints against Hermes or the other courier companies.

If you decide to get a resolver, then you need to realise that you are taking a completely different route and it won't have anything to do with us.

If you want to send a letter of claim then I expect that they have got an email address somewhere or else you could simply send it by post to their registered office. If you send by post then send it recorded delivery

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I would definitely go with small claims then as i have in this forum people succeeding with that route. I was not aware how resolver works. go do you think its time for me to send letter of claims as they have informed me that search was unsuccessful and will only offer me what was covered however they have not yet offered me anything , should i wait for that or send the letter of claims now ? 

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If you have actually gone ahead and started another process then you have to let it finish. You can't just go ahead and begin a process and then start issuing court claims when you haven't allowed that process to finish

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In your letter of claim, refer to the offer and reject it and then tell them either they pay up all of it in 14 days or you will sue

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you should not be using email....

you need a papertrail from now on should you issue a court claim 


you do realise all your personal details show in word ??

file / info/properties



use PDF only

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi, just wanted to provide an update.

i received the reply from parcel2 go next day after i sent them them the letter of claim, that was usual expected one (see the screenshot 1in the PDF)

Today i have received another response from them offering me £100 as a goodwill gesture (see snapshot 2 in the PDF) which i dont want to accept and still want to claim my full compensation.

so i will be asking them to provide me full compensation in reply to this email. any suggestions ? 

reply from Parcel 2 go.pdf

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Dear XXX

Reference number XXX

Letter of Claim


thank you for your message dated XXX and thank you for your offer of £100 which you have made as a gesture of goodwill.

You should understand that you need my goodwill – I don't need yours. What I need from you is a proper standard of service and I am not interested in receiving bonbons from you.

You are going on about your so-called insurance requirement. We both fully understand that this is an unfair term under the Consumer Rights Act 2015 and therefore unenforceable. If you think that I am going to pay some insurance to protect you from your own negligence or from the criminality of your employees then then you have another think coming.

If I don't receive reimbursement in full within 14 days of this letter then I shall sue you in the County Court and without any further notice.

Yours faithfully


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Sorry, I had forgotten that you had already sent a letter of claim.

In that case


Dear XXX

Reference number XXX

Thanks for your reply to my letter of claim dated XXX.

I gave you 14 days and the clock is still ticking.

Tick-tock tick-tock…



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