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Brand new kitchen units badly damaged.


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I bought a new oven to fit in new units. So much steam it soaked surrounding units. Noticed damage 6 weeks later. Company sent engineer (not fit for purpose) retailers gave me money back for oven and transferred me over to the legal team company who owned the oven. Went through the legal team with lots of Photos of damage, 3 quotations for replacement, emails from company manager that I  bought the units from saying that the units were no longer under warranty due to ingress of moisture. Carpenters said it was a lot more £ to fix easier to replace. 
Company who own oven offered a fraction of what it would cost to replace the units and get them fitted.

retailer offered a small amount of £ on top. I just want my kitchen how it was originally before damage. Tried ombudsman but they can’t help as these companies seem to have loop holes so no honest help for me and others in this sort of situation. Any advice appreciated 

 

 

I bought a new oven to fit in new units. So much steam it soaked surrounding units. 

Noticed damage 6 weeks later.

 

Company sent engineer (not fit for purpose) retailers gave me money back for oven and transferred me over to the legal team company who owned the oven.

 

Went through the legal team with lots of Photos of damage, 3 quotations for replacement, emails from company manager that I  bought the units from saying that the units were no longer under warranty due to ingress of moisture.

Carpenters said it was a lot more £ to fix easier to replace. 


Company who own oven offered a fraction of what it would cost to replace the units and get them fitted.

 

retailer offered a small amount of £ on top.

I just want my kitchen how it was originally before damage. Tried ombudsman but they can’t help as these companies seem to have loop holes so no honest help for me and others in this sort of situation.

 

Any advice appreciated 

Edited by BankFodder
Restructured in order to make it readable
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Please can you tell us about the oven – make model price et cetera. Who supplied it? Whether supplier is the same as the installers?

If not then who were the installers and who specified that oven and that installation?

You say "the company" sent an engineer. I suppose you mean the oven supplier or was it the oven manufacturer? – it's not clear.

The retailers gave you the money back for the oven. Don't understand that a legal team company owned the oven what is that about please?

You talk about the company that sold you the units – is this the same company as the oven supplier or a different company?

You are talking about damage, replacement, et cetera but really we have no idea of the values you are talking about and who carried out the assessments.

So what has been the estimate for repairing the units? Is it clear that that can be done properly so that they were in the position that they were in before the damage?

What is the cost of replacing the units – including the cost of removing the old ones?

What are you doing for an oven was now?

You say that some money on top was offered. Did you accept this? Was this paid conditionally as full and final settlement – or was it simply a goodwill payment?

How much on top is paid?

As you can see, you expressed your problem in a very generalised way and we really need a more precise description.

Finally, you can see that I have restructured your post and introduce spacing although I haven't managed to do anything about punctuation – to make it more readable – especially for people on small screen such as a telephone.

Please can you take care to space and punctuate your posts properly so that they are more accessible.

 

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Please can you tell us about the oven – make model price et cetera. Who supplied it? Whether supplier is the same as the installers?

It was a hotpoint DD2540 around £300 purchased through Very, sauced my own electrician. 

If not then who were the installers and who specified that oven and that installation? Competent qualified electrician fitted it as per instruction manual. 

You say "the company" sent an engineer. I suppose you mean the oven supplier or was it the oven manufacturer? – it's not clear.

Oven manufacturers Hotpoint engineer. 

The retailers gave you the money back for the oven. Don't understand that a legal team company owned the oven what is that about please? After payment from Very they passed me over to UK claims team (hotpoint legal team).

You talk about the company that sold you the units – is this the same company as the oven supplier or a different company?
It’s a different company. 

You are talking about damage, replacement, et cetera but really we have no idea of the values you are talking about and who carried out the assessments.

Builder who fitted units,  manufacturers manager of store where purchased units and a independent carpenter.  

So what has been the estimate for repairing the units? Is it clear that that can be done properly so that they were in the position that they were in before the damage? No it’s Melamine so they wouldn’t match with the rest of the kitchen, also they said the deterioration could change dry out or loss of glue from within units/doors. 
Moisture has blistered inside and joints of units and doors. 


What is the cost of replacing the units – including the cost of removing the old ones? £3000

What are you doing for an oven was now?
I had to go out and get another oven. 

You say that some money on top was offered. Did you accept this? Was this paid conditionally as full and final settlement – or was it simply a goodwill payment?

I did not except the good will offer but was told that I should take the offer from hotpoint and the good will gesture from Very. 

How much on top is paid? 
They made an offer of £300

As you can see, you expressed your problem in a very generalised way and we really need a more precise description.

Hope this is more helpful? 

Finally, you can see that I have restructured your post and introduce spacing although I haven't managed to do anything about punctuation – to make it more readable – especially for people on small screen such as a telephone.

Please can you take care to space and punctuate your posts properly so that they are more accessible. 
 

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Sorry, but we can help you – but can you not repeat my text if you could just put the answers in a single post. It's unhelpful to interleave the answers in the way that you've done

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Now the responses are in colour – it's a little easier to understand.

What I'm trying to establish is where the fault is. Was it a faulty oven? Was it incorrectly specified - so that it shouldn't have been installed in that place?

That much isn't clear from your post.

If you chose the item and specified that it should be fitted in that particular place, and if it was correctly installed then it would be difficult to say that it is anybody else's responsibility but yours.
On the other hand, you say that the retailers have accepted the oven back and refunded you. That suggests that they have agreed that the oven is defective in some way. However you haven't made that all clear.

If the oven is defective – then it seems fairly clear that not only are the retailers responsible for the reimbursement of the price of the oven – which they have sorted out, but they are also responsible for any damage which is caused by the operation of a defective oven.

As I say, it's still rather difficult to understand the story from what you have written.

When you think the defect is? Why did the suppliers agree to refund you?

 

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The oven was an  integrated oven and put into a integrated unit. 

 

The engineer from hotpoint put in his findings. 
Work Done: uplift number given ( appliance condensate a lot, leaking onto the new kitchen unit and floor, condensation tray present but still to much water accomodation) new type design- back vent tube not present anymore, all steam is staying inside the oven. 

I asked many time to uk claims what was wrong with the oven after they took it away but they always avoided answering my question. 


I sent so much evidence to both companies of the distraction caused but they always wanted more and more. 


Uk claims know the oven is defective as they wouldn’t of offered a partial amount of money. 
 

They know all the loop holes so they offered the price of units - 25% indemnity

but nothing towards removal or fitting of new units. 

My argument is, why should I pay out more again because the oven I purchased was not fit for purpose and damaged my property that was not even 6 weeks old. 
 

Thanks honeybee13 for editing and changing colour for my answers. 
 

I thought copying your questions and answering below was easier Bankfodder. 
It was not my intention to upset you. 

Thanks both. 
 

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You're quite right in thinking that you shouldn't have to pay out more for defective oven and also for the damage that was caused your property.

What we need to do is make sure that we have prepared your evidence sufficiently so that your case is unassailable when you begin your claim against them and if you then have to take them to court.

How long ago was the oven installed?

 

It seems fairly clear that the oven was defective. Please could you post up your written evidence of this in PDF format so we can see.

The next thing we need to do is to show conclusively that the consequential damage was directly associated with the escape of steam. We also need to have probably two independent quotations for the removal of the damaged units and their replacement
 

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Bankfodder 

Are you with a legal team? 
I came hear to get impartial advice on my next steps but your talking as if you are taking on a case? 
I understand this might go to small claims court but my question at the beginning was to see what my rights are and what steps to take next. 
All of what you asked above I have collected but I don’t wish to share any more information as this is an open site. 
I would just appreciate steps to take before I head to a court case. 
 

Thank 🤗

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The level of support that we normally give is to advise you on your rights and also to advise you the best way to take your claim if necessary to the county court.

We very often help people draft their letters of claim and also their particulars of claim and to deal with the responses from the defendant.

 

You should understand that knowing your rights is one thing. Enforcing them can be a totally different matter. This is where you need to prepare very carefully and understand what your arguments will be.

If you simply want to know your rights then I have laid it out above in an earlier post and there isn't much more to say.

 

 

 

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