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santander reclaim late fees?


HP Mum
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Posted (edited)

Santander sent a letter recently offering £s due to mistakes made.

Only their starting balance was wrong - due to late fee charges incorrectly or unfairly added - and they used 8% simple interest to calculate.

 

So gone through old statements to check all charges.

 

Calculated £230+ of late penalty charges dating back to 09. 

Added that figure in to a CI excel spreadsheet and used the % they mostly charged (22.25%).   

Its totalling £2k+

I reclaimed penalty charges 5 years ago from Barc.   Is it the same process and same rules and regs to follow now?  Or have there been changes?

Edited by HP Mum
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you are correct

is the A/C still active?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posted (edited)

sold to hph (hoist) in Oct 14.  They gave it a new account #

The balance at sale was wrong.  They quoted £295 owed.   Yet there was already £230 of £12 fees + compound interest owed by santander.

The last payment into the account was June 2011. Nothing since.

They ask what account they should send the reimbursement to.   This was a credit card account - so assume they consider the account/ card closed...?

 

The letter says they didn't send a nosia - notice of sum in arrears - when the min payment wasn't met for 2 consecutive months.  They've quoted a date of start 2010 

They refund interest, default fees charged from this point - and have calculated £450+

Then they calculate using 8% compensation on the refund up to this month 2021 - £390

They deduct 20% tax from the 8% compensation calculation ! - £78

Then they deduct what they say was the outstanding balance (295)

Giving an alleged owed amount of £475 .

 

Thats a big difference to the the CI excel spreadsheet version!

 

Edited by HP Mum
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the charges can only be reclaimed at their int whilst they charged it

then from that date you are entitled to 8% till settled.

 

i think they have it right then.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx

I will go back through the statements.

I think I understand that you are saying - can claim CI from 2009 up until they stopped charging the 22.25% and then 8%

I will input in to the excel sheet.

Although they shouldn't take tax as was under personal allowance

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as you did before 

CISHEET till Int ends ..then that whole figure on the day after in the statint sheet till settled.

 

HMRC made the 20% tax compulsory, it's for you to then reclaim that from HMRC with proof under their relevant form.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Posted (edited)

inputted figures again from 2009-start 2012.

The late payment charges + CI add up to apx £300 (at 22%) for that 3 year period.

Then 8% simple interest from start 2012 til today is £620.

 

Im a bit confused on how to re-consider the interest that would have been applied on a wrong balance during those 3 years.

 

The letter from S said that in their own calculations they were refunding interest - yet they calculated from 2010, rather than 09.

 

Also S calculation for the 8% was 390 compared to my 620

Edited by HP Mum
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probably calc'd OC int from the date of the 1st missing NOSIA letter, rather than from birth of each penalty charge(s)?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

original creditor.....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Can't find any statements before June 09.  Although Sant says account started in 04.

June 09 balance was £1711.

From July 09 until Feb 2012 - I calculate £524 of interest paid and £230 in late penalties added.

 

Made ad hoc payments over 2 years - whittling balance down to £188 by June 2011.

No payments after June 2011.

 

By Feb 2012 the balance increased to £295 - by interest and £12 late penalty charges

No further interest added.

 

Sant sold to Hoist Oct 2014.

 

Sant have written offering a refund of interest and default fees charged from Jan 2010 - which amounts to £460.   But there were a couple of £12 charges in 2009 - which would have affected the interest paid.

 

Should I write to Sant and query their offer?  Ask for a breakdown of the interest charged and whats been included in their refund offer?

 

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any penalty fee from any date goes into the CISHEET at their int rate with the claim to date set to when the OC stopped their std int rate charging.

if you don't know that date use the sale date to hoist. then that figure to stattint from the day after, leaving that claim to date alone until they settle.

 

they'll soon pull you up if something is wrong, which is when you question their PROOF of how they are making that decision it's not right.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Should I send them a SAR?

they say account started in 04.

Only have statements from 09.

So maybe would be good to get them to provide all the old data.  Which may well include many more penalty charges.

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you never know....

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

shouldn't be using email..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Use their letter address?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Their recent letters were from a different dept.  Something called Rem 1.

In Bradford BD1 5AN

 

I went on their website and it gave the other address as the one to send sar.

 

Think I'll send copy to both...

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well if they tell you where to send an sar....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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