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Item damaged by Hermes via Packlink

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I sell items on eBay and have sent a laptop part this was sent via Hermes and paid for from PackLink, item was £25.


The part has arrived damaged. The customer has the part and sent photos but thrown away the packaging, Packlink have now dismissed my claim because the packaging has been thrown away.

Through reading other threads I have to go after Hermes first but will the lack of packaging cause a problem?

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Packlink not only want a photo of the damaged packing (that the buyer has disposed of) but also now want a photo of the package when I sent it !!!!


They say 'it's in our terms and conditions' surely this is a unfair contract.


I send over 100 parcels a month and there is now way I photographing each package it's not practical, going to bombard eBay and Packlink Twitter and Facebook pages as I feel very let down by them  

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What they are suggesting is completely unrealistic and of course it is simply a trick to put obstacles in your way

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