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    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
    • so a new powerless B2B debt DCA set up less than a month ago with a 99% success rate... operating on a NWNF basis , but charging £30 to set up your use of them. that's gonna last 5mins.... = SPAMMERS AND SCAMMERS. a DCA is NOT a BAILIFF and have  ZERO legal powers on ANY debt - no matter WHAT its type. dx      
    • Migrants are caught in China's manufacturing battles with the West, as Beijing tries to save its economy.View the full article
    • You could send an SAR to DCbl on the pretext that you are going for a breach of your GDPR . They should then send the purported letter of discontinuance which may show why it ended up in Gloucester and see if you can get your  costs back on the day. It obviously won't be much but  at least perhaps a small recompense for your wasted day. Not exactly wasted since you had a great win  albeit much sweeter if you had beat them in Court. But a win is a win so well done. We will miss you as it has been almost two years since you first started out on this mission. { I would n't be surprised if the wrong Court was down to DCBL}. I see you said "till the next time" but I am guessing you will be avoiding private patrolled car parks for a while.🙂
    • It is extremely disappointing that you haven't told us anything about the result of the hearing. You came here at the very last minute and the regulars - all unpaid volunteers - sweated blood trying to get an acceptable Witness Statement prepared in an extremely short time. The least you could have done is tell us how the hearing went, information invaluable for future users. Evidently not.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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Big Motoring World/Black Horse Finance - refusing to honour statutory rights ***SETTLED**


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Sorry but you have gutted this document of any identifier so we have no idea whose agreement it is.

Also, I realise that we should have asked you at the beginning whether this was a loan or hire purchase. Because it is high purchase then it is all down to the loan company.

The loan company has effectively bought the car from the dealer and they have re-sold the car to you.

So effectively they are the dealers.

I'm afraid I've lost track a bit. You should be writing to the loan company and tell them that you have now asserted your rights under the consumer rights act, the car has been returned because of the defect and you require reimbursement of all money paid and any ancillary losses.

Make sure they understand that.

I'm not sure why the dealers didn't point out in the first place that your contractual relationship was with the finance company and not them.

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In fact the letter you write to the loan company should basically remind them that as you have already asserted your rights and the dealers have now received the car, it for to them, the loan company as effective owners of the vehicle to sort out a complete reimbursement.

You will have also to inform the dealers that you won't be signing their agreement. That the right to reject in the Consumer Rights Act is unconditional – and in any event the 14 day cooling off period which relates to finance agreements is also unconditional.

I understand that you paid £3000 directly to the dealers and so if you have received it will only be for £3000 will be well within the small claims limit.

The finance company will probably fall into line after some pressure and the threat of a complaint to the financial ombudsman service.

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I have to say that I'm sorry that we didn't understand at the outset that this was a hire purchase agreement. You didn't mention it – and I to ask you. Had we understood that then we would have dealt with it slightly differently from the outset and probably more effectively.

 

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Good morning,

 

Apologies I couldn't reply back last night as went into work. That's ok, I appreciate your help. I should have mentioned all in first post. It's my own fault.

 

Ok, so it makes complete sense now that Black Horse are the dealers in this instance. It seems that all my agreements that I had signed is with Black Horse.

 

Since sending out emails and initially talking with finance company over the phone, I haven't been contacted by finance company at all since. I am not receiving any replies through the emails that I sent either.

 

Would it be correct choice to give them a call on Monday and ask what is happening?

 

Would it help if I scanned all agreements that I have with finance company and BMW? I am happy to scan all documents that I hold and post them up here.

 

Does below sound ok to send both to finance company and BMW?

 

To loan company:

 

Dear Sir/Mdm 

 

This is to confirm that vehicle registration number RF16 TYV has now been collected by Big Motoring World. I am no longer in the possession of the vehicle and I am no longer the owner.

 

I would like to remind you that as I already asserted my rights under the consumer rights act and the Big Motoring World have now received the car because of the defects, it is your responsibility, the loan company as effective owners of the vehicle to sort out a complete reimbursement of all money paid and any ancillary losses.

 

Many thanks

 

To BMW:

 

Dear Sir/Mdm

 

I would like to inform you as I will not be signing the proposed agreement. The right to reject in the Consumers Rights Act is unconditional – any in any event the 14 day cooling off period which relates to finance agreements is also unconditional.

 

Many thanks

 

 

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Yes, those letters are fine – except that to the finance company, I would also refer to their previous brush-off and that you wish to open a formal complaint and that if necessary it should go to the ombudsman.

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Thank you. I will add the above and have it sent out. 


Do you think I should call the finance company and ask them that they are receiving my emails and to get an update of what is happening?

 

Thanks

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No I don't think so. I think you should be putting everything in writing – but I don't think you should then wait very long for reply. Send them emails at least twice a day.

If nothing has happened by Wednesday then maybe a phone call beginning a formal complaint – but have you read our customer services guide?

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Thanks. I will do as advised.

 

I just had a reply from BMW after sending out the email last night. 
 

“I can confirm until the settlement agreement is signed we would not look at providing a refund for your vehicle. “

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They are not entitled to do that.

 

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I think you are going to find that there will be a disagreement over whether you have returned the vehicle in exercise of your statutory right to reject or whether they have accepted the vehicle as some kind of goodwill gesture.

Frankly I don't think they have a leg to stand on but I think that is where it will go.

It is very clear that there is a vibration and they are aware of that.

Not only that, the finance agreement makes it clear that you have a right to withdraw. It's a "right" and that means that it is enforced unconditionally – and not conditionally.

This dealershiBig Motoring World which seems to be so concerned about their reputation and disparaging remarks et cetera – are simply making things much worse for themselves. It would have looked so great if they had simply acknowledged the problem, received the vehicle, organise the refund and they would have then shown themselves to be an organisation in which any customer can have confidence and you might have even been prepared by another vehicle from them.

Now I can imagine that you wouldn't want to touch them with a barge pole.

Where are we with the finance company what have they said so far?

 

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Also, when you paid your deposit to the dealer, presumably there was some kind of deposit agreement or receipt. Can you post those up here please

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Thanks. No word from finance company yet. Not even single reply from all my emails sent.

 

I am at work now, but what I will do tonight is scan everything that I have and post up here.

 

In regards to deposit they asked me how much I’m looking to put down. I said 3k, so they charged me £2801 and £199 for their processing fees. 

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Just attaching what I was given with edited personal information. 

 

Apart from that I think its irrelevant to attach. I.e. there is service history, green V5 slip, and two receipts of the 3000 deposit. 


P.s I phoned black horse today and asked for an update since its been 18 days since I reported. They said they are in talks with BMW and waiting for final email before they finalize they decision. They only received one of my emails that I sent on 18 June. I sent 2 others on 14 June and 27 June. They found those and added to my file. 

 

Also in regards to gap insurance. It says on website to cancel via the app. I entered my details and it pops up saying "as your purchase was within the last 30 days please contact your dealer" 

 

Do you think I should ensure they cancel this too, or will they cancel automatically as it was financed by black horse.

 

Thanks

 

 

 

 

 

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I'm sorry but I don't know how you scanned that document. I suspect that you simply photographed it but the print is too blurred to be able to read clearly.

Please could you post up again. Use a proper scanner. I think the money we are talking about here is worth having a proper scanner at about 70 quid

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Hi,

 

FYI BMW has transferred back my £3000 deposit monies. I am awaiting for finance company to end the contract now.

 

It sounds that everything has worked out fine now. Do you think it would be good idea to purchase another vehicle now, or should I wait to have this finalised?

 

i am really struggling without the car the last few weeks.

 

thanks

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Yes everything sounds good – but I would suggest that you email the finance company and tell them how much longer is it going to be. The consumer rights act I think normally reckons that 14 days is maximum.

This has been going on much longer than 14 days. I will tell the finance company that if the money isn't with you at the end of the week then you will be starting a complaint to the ombudsman and that you mavens sue the finance company for your money plus interest.

It certainly seems that you are in the home strait.

If you can afford it then yes maybe now is the time to purchase another vehicle – but this is a decision you will have to make. I must say I would feel more comfortable with everything finalised

 

Incidentally, I hope you can see that the lesson here is to stand up to that these people who want to bully you.

As far as I can make out this firm of car dealers Big Motoring World have a pretty good reputation and it's amazing that they are happy to trash it on something like this. I can only imagine that there must be one person in the organisation who is making these decisions and who doesn't understand the value of a good business reputation.

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  • 1 month later...

Good morning all,

 

Firstly I would like to say once again thank you so much for helping me out with any issues that I had on this site! Really do appreciate you all!

 

I just wanted to update you all and to say that the complaint has gone through and the finance agreement has been now closed. I had my 3000 pounds returned to me, along with my finance closed. They have paid me 150 pounds of compensation on top and 50 pounds for interest. 

 

Thank you!!

  • Thanks 1
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Well done.

 

You can see the benefit of using finance.

 

See the terrible stories from others who have spent large sums of money and have paid by cash or who have paid by bank transfer.

 

I'm pleased it has been sorted and I hope that we have been of help

 

 

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  • BankFodder changed the title to Big Motoring World/Black Horse Finance - refusing to honour statutory rights ***SETTLED**
  • 4 months later...

DVLA don't issue penalty charge notices...

wonder what the new development is all about?

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Congratulations on the birth of your son, making it a Happy New Year?

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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