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Bulb no bill for 2 years.


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Pursue a complaint and go to Ombudsman about lack of support.

 

Ask Bulb, if they have a customer care manager you can contact directly.

We could do with some help from you.

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1 hour ago, unclebulgaria67 said:

Pursue a complaint and go to Ombudsman about lack of support.

 

Ask Bulb, if they have a customer care manager you can contact directly.

Im talking to a customer care manager now at bulb, its them that are not helpful and want me to pay the £250 per month. 

 

As for the ombudsman, im just going to give up, Ive contacted CAB to see if they can intervein. 

 

 

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Will a letter from CAB work ? i guess Bulb suggest their customers contact them, so they might reduce repayment level.

 

The repayment level cannot put you into a hardship position, if Bulb have caused the problem.

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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If you have confirmed the debt is in line with the back billing code and you are in agreement with your energy company as to the amount, despite the issues you state regarding the boiler, then there is no risk of an adverse decision regarding the amount owed.

 

In this case bringing the case to the Ombudsman is the next step as your disagreement is simply over the repayment timescale. This is something the Ombudsman can decide upon and is binding.

 

If you are able I suggest calling the Ombudsman so they can assist you with setting up the account over the phone.

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There has been no agreement made, they want far too much.

I can't talk on the phone, it's quite difficult for me. I'm incredibly hard of hearing, and at the moment my speech is not good. 

But thank you

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@seanamarts

 

NEWS.SKY.COM

Boris Johnson says issues facing energy companies and problems with supply chains are down to "the global economy coming back to...

 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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