Bulb no bill for 2 years.

[unclebulgaria67]

Pursue a complaint and go to Ombudsman about lack of support.

 

Ask Bulb, if they have a customer care manager you can contact directly.

[seanamarts]

1 hour ago, unclebulgaria67 said:

Pursue a complaint and go to Ombudsman about lack of support.

 

Ask Bulb, if they have a customer care manager you can contact directly.

Im talking to a customer care manager now at bulb, its them that are not helpful and want me to pay the £250 per month. 

 

As for the ombudsman, im just going to give up, Ive contacted CAB to see if they can intervein. 

 

 

[unclebulgaria67]

Will a letter from CAB work ? i guess Bulb suggest their customers contact them, so they might reduce repayment level.

 

The repayment level cannot put you into a hardship position, if Bulb have caused the problem.

 

 

 

[FruitSalad1010]

If you have confirmed the debt is in line with the back billing code and you are in agreement with your energy company as to the amount, despite the issues you state regarding the boiler, then there is no risk of an adverse decision regarding the amount owed.

 

In this case bringing the case to the Ombudsman is the next step as your disagreement is simply over the repayment timescale. This is something the Ombudsman can decide upon and is binding.

 

If you are able I suggest calling the Ombudsman so they can assist you with setting up the account over the phone.

[seanamarts]

There has been no agreement made, they want far too much.

I can't talk on the phone, it's quite difficult for me. I'm incredibly hard of hearing, and at the moment my speech is not good. 

But thank you

[unclebulgaria67]

@seanamarts

 

Energy industry to hold crisis talks with government as supplier Bulb seeks bailout amid gas price hike

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