Jump to content


Recommended Posts

When I moved to my present address there was a prepayment meter in the property. I discussed with the Landlord if I could change this and he was happy to have it changed to a normal meter. Ive always had normal meters and always paid my bills. not to mention that the meter was 7 ft high off the ground and couldnt reach to put the cards in.

 

Bulb was the only company that would do this. Happy days!

 

A month after it was put in I sent a reading to bulb, however it was rejected. I called them and they couldnt find me on their system.

So I thought I had made a mistake and called a few companies, but no one seemed to know. So I called the national grid. they said they would look into it. I heard nothing.

 

Then out of the blue almost a year later I received an email from Bulb requesting I log into my portal. I couldnt as I had no account number. I called again and again they said someone would get back to me.  Due to covid, everyone has been working from home and information hasnt been very forthcoming. 

 

Its now been 2 years and Im so worried im going to be hit with a massive bill when someone picks this up and sees a mistake has been made.

 

I was told right at the beginning of all this that Bulb only have prepayment customers not those on a normal meter. Not so sure how true this is and if that was the case Im suspecting my account has been lost somewhere. 

 

I had almost £900 saved to pay the first years bill when it came through, but its slowly dwindled over the past year, for essential things as I wasnt allowed to leave home etc. 

 

No one seems to know whats going on and just fobbed off at the moment. 

 

Any ideas on what I should be doing to try and resolve this further. Its not been through the lack of trying, its just no one seems to know whats happening. 

 

Link to post
Share on other sites

Are you sure that it's not in your landlord's name?

Send them an SAR anyway

Link to post
Share on other sites

Its definitely in my name. I know this as when they came out to change the meter, my name was on the paperwork I had to sign. 

 

Can they back date the bill for the whole two years? 

 

I didnt know I could send them a SAR, but I will get one sent off.

Link to post
Share on other sites

Yes. The starting point with all of these companies is to send them an SAR to see what they've got.

Check the back billing code. You will find that as long as the failure to bill you all to bill you correctly is their fault, they are prevented from back billing further than 12 months

 

However, the provision of meter readings it is probably your responsibility

Link to post
Share on other sites

They were meant to lower the meter as its pretty difficult for me to read the meter, its 7ft off the ground, but it wasnt lowered. I can no longer physically read the meter. You can only read it via climbing up a ladder. Even an able bodied person would have difficulties, but its possible. 

 

Will get on to them with an SAR. but I feel im just going to be going round in circles again as no one seems to know anything about this account. 

 

Thank you 

 

 

Link to post
Share on other sites

Fine but if the SAR produces no information, then presumably there is no basis for saying that you have an account.

On the other hand, would certainly have a duty to open account and so if they don't have any record of you then it will be incumbent upon you to put yourself on the record.

If you I would start writing to them and tell them that you are worried because they don't seem to have a record of you as a customer despite previous attempts. Give them a meter reading. It's important that you establish a paper trail so that later on they can't turn around and say that it was awful because you are trying to obtain free electricity.

You need to be up to turn to them and show them that you did everything you could and that it is all their fault.

I have to say that a single attempt to give them a meter reading two years ago – and then nothing from you is not going to look very good for you.

Send the letter that I just suggested separately from the SAR.

Link to post
Share on other sites

Ive attempted several times to give them readings in the first year. The second year was via their portal but with no account number it just sent an error. Ive noted every attempt at trying to resolve this. 

 

Im not trying to attempt to get any free electric here BankFodder, far from it!

 

I wouldnt be here trying to see what else I can do to try and get this resolved, as contacting them seemed futile. 

 

I didnt know I could send an SAR which Ive done and sent it to their contact email. 

 

Would you like me to keep you informed of the outcome?

Edited by seanamarts
Link to post
Share on other sites

If you have evidence you attempted to contact your energy company regarding your account, as well as evidence you attempted to provide readings then personally I would be of the opinion I have done everything required to have the issue rectified and should a bill be produced for anything beyond the previous 12 months I would invoke the protection afforded under the Standard Licensing Conditions for backbilling.

In effect the longer it takes for your energy company to rectify the situation the further along they will be unable to backbill your account.

Strictly speaking a SAR needs to be sent by letter and personally signed however depending on how beligerent the company you are attempting to contact is they may honour your request by e-mail.

Keeping this forum informed of the outcome could well assist others who find themselves in a similar situation in future and no doubt further advice would be forthcoming should you seek it.

For now await the SAR response.

Link to post
Share on other sites

If you want help then obviously you have to let us know the outcome.

After all the time you have been here, I'm a bit shocked that you didn't know that you could send them an SAR

Do you have evidence of the attempts to give the meter readings?

Link to post
Share on other sites
Quote

Strictly speaking a SAR needs to be sent by letter and personally signed however depending on how beligerent the company you are attempting to contact is they may honour your request by e-mail.

 

Please disregard this, rather than being a requirement it is simply best practice as recommended on this website.

Link to post
Share on other sites
3 hours ago, FruitSalad1010 said:

 

Please disregard this, rather than being a requirement it is simply best practice as recommended on this website.

Thank you

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...