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Hi and welcome to this forum. You first need to send a SAR Request to the bank together with a cheque or postal order for £10. They then have 40 days in which to send all the information they have on transactions applied to your account. They usually send this in the form of statements. You should receive the last 6 years of your statements. You can then work out how much they have charged you over the years. You will find the SAR request in the bank templates. Just change the details to fit your own and send it off with your payment. Once you have done this, we can help you on the next step.

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Welcome to the site, firstly i would strongly suggest reading - http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

once understood all the letters you need can be found here - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

also spend time reading the threads in your own banks forum so you can get an idea of what to expect, also open a thread in there to keep all updated on your progress and post any questions you may have :-D

 

Good Luck

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