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Monzo Charged twice while at Tesco @Monzo


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Hi people 

 

I bought some shopping for under ten pounds on my contactless Monzocard.The next morning at around six o’clock in the morning. I got a notification from monzo that my account was now overdrawn. I checked and noticed that my Tesco transaction had been processed twice causing me to be overdrawn.

 

I am aware that Tesco had a payment issue in the past. but this had been resolved. I phoned Tesco customer services who were very professional. The gentleman told me, I had a monzo card and I never even mentioned monzo. I explained what happened and he advised me this is not a tesco issue and monzo are full aware of it.  Apparently it happens all of the time. The adviser even told me a man could not even go to work due to going overdrawn. 
 

I contacted Monzo and they even admitted they are aware. They said 
We're aware of an issue between Tesco's payment provider and Mastercard which is causing some duplicate payments. We're working with Mastercard to try and resolve this issue directly.


I have looked on the internet and monzo have had these issues for quite sometime. Maybe years. I then received a message saying my complaint would be escalated. Then a new message appeared saying the complaint was closed down and they would pass me in to a specialist team for a overdraft.


I am baffled as to why they are trying to give me an overdraft for something that is not my fault. All I did was buy some shopping with my own money. 

 

I think this double charging issue needs to be resolved I need to bring this to people’s attention and to protect others. People could easy not be able to eat or afford gas or electric due to this.

what I need to know is would the bank regulator know about this or the ombudsman. this issue can’t keep going on surely they should make customers aware Thank you any advice would be much appreciated.
 

 

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@fkofilee  is our expert and should be here soon

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Already well aware. They used to have a help article about this. 

When it comes to payments using Cards / BIN Codes and the batch files, sometimes they get duplicated overnight which happens in turn with this. 

 

Its not Monzo / Tesco's fault but at the same time you shouldnt be double charged and out of pocket. 

Refer the issue back for a complaint to Monzo and get someone to take a look at it properly. 

 

[email protected]

 

Unfortunately - Monzo and Tesco / Mastercard will have quite a few people working on this. It sounds harsh when I say this - The issue is bigger than you - But it doesnt mean you personally haven't been impacted. 

How freq do you shop @ Tesco? Also - Touch wood - I haven't had this issue. 

 

Would be interested to know - Are you a Normal, Plus or Premium Sub? Could be related to the BIN Codes. 

 

FKO

 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Also on a side note - If the actions of a retailer or a merchant mistake have put you into Debt (Technically this has) - They should put it right and compensate you. 

 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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