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    • a 'witness' to it not arriving till the 15th is sadly immaterial too. regardless to the above anyway, the PCN remains valid. 
    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
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Amazon claiming they did not receive item ?


craigten
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Hi all.

 

I returned two items to Amazon using Hermes.

One was a drinks bottle and the other a small attachment to an iPhone worth £300.

I had a receipt from Hermes of the pick up.

 

This was three weeks ago.

Yesterday I queried with Amazon why the £300 hadn't been returned and they are saying they received a drinks bottle only and are disposing of it?

They also mentioned that they have seen 'unusual activity' on my account recently.

 

The actual line from the email is '

 

When unusual account activity comes to our attention, we review each account to determine if additional action is necessary, including account closure. We would prefer to do all we can to help you avoid any problems with your Amazon orders.

Your comments and suggestions will help us improve our marketplace and offer better service to our customers.]

Your account remains open and available for your use. Please keep in mind, however, that we may close your account if you do not meet the terms of our agreements.

 

 
 
I have since sent 9 separate emails to them asking what the 'unusual activity' is and told them I have the receipt from Hermes.
They just keep replying with variations on the same email but refuse to go in to any more details about the supposed unusual activity.
 
What are my rights regarding the item that Hermes picked up, please?
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Topic moved to the appropriate forum....please continue to post here.

 

Andy

We could do with some help from you.

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bottom line is you want your moneyback?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well you have two problems here – one is Amazon and the other is with Hermes.

In terms of Amazon – if I were you I would send them an SAR immediately and find out what is going on. Do it today.

In terms of Hermes – which might be the better target for getting your money back, do they say on their website that the items have both been delivered?

Is this a delivery that you organised or is it one the Amazon organised giving you their label et cetera?

Have you checked the tracking details?

What was the declared value of the items that you sent to Amazon?

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@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

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if you paid them by debit card do a chargeback.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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On 03/06/2020 at 09:50, BankFodder said:

Well you have two problems here – one is Amazon and the other is with Hermes.

In terms of Amazon – if I were you I would send them an SAR immediately and find out what is going on. Do it today.

In terms of Hermes – which might be the better target for getting your money back, do they say on their website that the items have both been delivered?

Is this a delivery that you organised or is it one the Amazon organised giving you their label et cetera?

Have you checked the tracking details?

What was the declared value of the items that you sent to Amazon?

 

6 hours ago, craigten said:

@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

 

So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely.

I don't see how we can move forward on that basis

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Small attachment to an iPhone that cost £288.00.

 

I know anything that relates to Apple can be very expensive, but what was the attachment ?

 

Did you return the attachment product in its original packaging ?

 

How often do you buy products from Amazon ?

 

How often do you return products to Amazon ?

 

Could Amazon believe you are buying products to simply try out for a period, with no intention of keeping the products ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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amazon uk office

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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On 07/06/2020 at 00:28, craigten said:

@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

God damn it, I thought I addressed every question in bold, under yours! I don't know what happened there, sorry, I will do so again (see how there are dots after the word 'bottle', above, I think that's where I went on to elaborate. Sorry, big lack of sleep lately, I will try to be clear.

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well look up the address then..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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IMHO I would send our SAR not their limited offer..

 

dx

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

Annoying update here:

 

I received this email from Amazon yesterday (about 3 weeks after I sent my DSAR): I tried to reply but it was an email address that doesn't receive emails. GRRRRR!!!!!  

 

Hello,

This is Stuart from Amazon Customer Service. I'm writing in response to your letter which we've received in our office today.

Thanks for your inquiry about accessing your personal information.

You can access and manage your data, such as your content, order history and communication preferences, in Your Account: https://www.amazon.co.uk/youraccount

You can also manage your digital and device privacy settings directly on the device you’re using:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GUZ438XER6MCGT6U

For further information, please go to our Privacy Help page at: https://www.amazon.co.uk/privacy

If clicking on the link does not work, please copy and paste the link into your browser.

If the above doesn’t answer your questions, you can submit this request through our automated system: https://amazon.co.uk/gp/privacycentral/dsar/preview.html

I hope this helps. We look forward to seeing you again soon.

Your feedback is helping us build Earth's Most Customer-Centric Company.

Warmest regards,
Stuart

 

I guess it's the ICO now?

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Yes complain to the ICO but monitor this thread for a full reply probably tomorrow.

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I doubt whether there is any intention.  The simply don't get many of them and it hasn't been properly routed.

 

Complain to the ICO and also send them  a reminder/warning in order to establish a paper trail.

 

 

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  • 4 months later...

Hi all.

Long story cut short:

  • Sent two items back to Amazon in May 2020 in one package
  • They state one item arrived and a 'plastic dirty bottle' was in place of one of the item.
  • Amazon asked me in an email if I wanted the 'bottle', I replied that I most definitely DO want it. It never arrived.
  • I've battled HARD with Amazon Live chat and on phone since - all to no avail - just spoke to an advisor now who admits that the two 'investigations' they have carried out amount to 'Is the item with us? No, therefore no refund'. They advised if they are to look again then I should file a Police claim for them to look again. The lady on the call said that I can't have details of the investigations or the return of the bottle.
  • Sent a DSAR to Amazon but got a letter saying it is the wrong department (I think,  I need to check the letter I received. Ultimately I didn't get my info)
  • I have lost the receipt of pick up from Hermes so plan to do a DSAR.

Can I ask if a DSAR will 'work' / get what I want?

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Why did you return the items to Amazon? Who made the return arrangements?

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I returned both as they weren't up to scratch - thermal cameras (£320 in total). Re return arrangements - with Amazon you select to return, choose the option (Royal Mail, Post Office of Hermes) and then print the paperwork.

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So they were returned because they were defective and you used Amazon's own arrangement and prepaid label?

How long after you received them did you return them?

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Thank you.

I suppose that you're not really going to like what I'm going to say.
You've been here since 2006 and yet you still don't seem to understand all the basic rules.

 

What makes you think that Hermes are the people to go up against here?

 

 

Why do you accept Amazon's response to your SAR that you have gone to the wrong department?

 

 

These answers are freely available to you on this website and it simply needs a little bit of searching and reading.

Have a look at the two links which I've posted above, get to understand the situation and then come back here if you would like to take control

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No problem about what you say - quite simply I am slow at learning, I'm not happy about this but it's just the way it is. I get comments like yours quite often - I just try my best.

 

Why do you accept Amazon's response to your SAR that you have gone to the wrong department?

I haven't, but work and family take up 99.9% of my time, it is only now that I can make a start on issues such as this.

 

What makes you think that Hermes are the people to go up against here?

I don't think that, but I do think that obtaining the proof that they picked up the items a necessary tool in which to attack Amazon.

 

My thread on the Amazon issue is here:

Your excellent comments, which I did not get around to, yet, were:

I doubt whether there is any intention.  The simply don't get many of them and it hasn't been properly routed.

 

Complain to the ICO and also send them  a reminder/warning in order to establish a paper trail.

 

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