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By theoldrouge · Posted
No need for further delay One rejection was enough, just get on with it -
Dx100uk thank you for posting up details of the processes and actions, much appreciated. I have done exactly as you advised, did the AOC earlier. The CCA request to Cabot I did Monday by recorded delivery and the CPR 31 14 was emailed to Restons also Monday. The POC - I have copied word for word off the claim form. Thanks
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I’m not disagreeing with you: they should be able to show you have underpaid. I’m disagreeing with the position that even if you’ve underpaid there is “no legal remit” for an admin charge (provided it is in the T’s and C’s, is a genuine pre-estimate of loss and not a penalty, and so on)
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My argument is that without proof they will not pay out on a claim, so they should send proof of my error with the weight. As I put in the original post I have sent 100s of parcels with them and weigh them myself, if they are over 1kg it works out cheaper for me to send via royal mail so I wouldn't have sent via them.
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