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    • this was the last communication I've had from Packlink on 8/04/2021:   Dear, After completing the investigation with the carrier the shipment has been confirmed as lost. I am writing to let you know that the dossier has been transferred to the Claims department for the final evaluation. · PACKLINK ORDER: xxxxxx · SHIPPING LABEL: xxxxxxxxxx · CARRIER NAME: hermes_uk · CLAIM TYPE: Loss · CLAIM STATUS: Investigation complete/Transferred to claims department What happens now, when I will receive the compensation? The Claim Department will now analyse the documents and evidence provided and give you an answer as soon as possible. From this communication we aim to settle to your claim within 30 days. In Packlink we do everything we can to resolve all the claims with the insurance company and/or the carrier as quickly as possible. However, keep in mind we need to contact the carrier to verify the liability for the incident, and to report the outcome and/or respective liquidation of the case.     the last communication I had from from Hermes 7/04/2021: Reference: xxxx Parcel ID: xxxxxx Subject: Hermes email enquiry   You recently requested assistance through our online support pages. Below is a summary of your request and our response.   To access your question from our support site, click here     Response By E-mail (Angela Olroyd) (07/04/2021 11.17 AM) Dear $contacts.name.first $contacts.name.last,      Thank you for advising us that your Packlink parcel $incidents.c$parcel_id has not been received by G Hughes. I apologise for the delay in my response to you.     I am so sorry that you were not provided with the information that you require to make a claim.     I’m truly sorry this situation has occurred, and I want to support you by advising you of the speediest course of action to resolve it.      Please contact Packlink to submit a claim, letting them know your parcel was confirmed as lost in Hermes’ network. You can do this by clicking here https://support.packlink.com/Claims       I can assure you this is not the norm as we usually deliver over 1 million parcels successfully, every day.       If your recipients won’t be home to take delivery of your parcels in the future, they can choose a preferred neighbour or safe place to leave your parcel here https://new.myhermes.co.uk/track.html. That way, we can make sure it gets to them, even if they're not home.   If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help.      Kind regards,       Angela / Ext 2346  Hermes Customer Services            Am I right to wait for Packlink to confirm the value for compensation before I send Hermes the Letter of claims? or should I go ahead and issue it right away now?     Thank you for the updated particulars of claim I have saved it in the money claims site ready to go on day 15 once letter of claims has been issued
    • Hi thanks dx.   I have amended and my updated version is below.   Defence   1. I the Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.   2. It is admitted that I have had a supply and service agreement with Co-operative Energy in the past. During the period, Co-operative Energy actively blocked me from changing to a cheaper tariff or switching provider as there was an outstanding balance on the account.   3.Throughout this period Co-operative Energy only ever served estimated bills which were grossly over estimated with values unrelated to actual use. This is shown in the one copy of a bill (the final bill) that the claimant has been able to provide. There was and still remains an unresolved dispute with Co-operative Energy which was never resolved prior to the assignment of the alleged debt. Furthermore, the claimant has given no details as to the full breakdown of their claim and what dates it relates to, so I am unable to defend specifically until the claimant can particularise and quantify its pleadings.   4. Pursuant to OFGEM code of back billing rules the alleged charges are now over 12 months old and relate to charges which have not been billed correctly by Co-operative Energy and are therefore prevented from charging.   5. The claimant does not have access to the agreement nor was the Assignor required to retain a copy. Therefore their claim is unsubstantiated.   Pursuant to the civil procedure rules Practice Direction 16 (7.3) Where a claim is based upon a written agreement.   1) a copy of the contract or documents constituting the agreement,  the original(s) should be available at the hearing along with a complete breakdown of how the charges accrued by date and amount.   With the court’s permission the Claimant is put to strict proof to: -   a) show and disclose how the Defendant has entered into an agreement. b) show and disclose how the Claimant has reached the amount claimed. c) show how the Claimant has the legal right, either under statute or equity to issue a claim.   6. As per Civil Procedure Rule 16.5 (4) it is expected that the Claimant prove the allegation that the money is owed.   7. It is therefore denied that the defendant is indebted to the claimant as alleged or at all.
    • Thank you I shall give this a go.  If I had the money I'd take it to court just to prove a point in what they are doing is completely wrong. It feels like I'm being held to ransome! 
    • then simply write (by royal mail 2nd class only - not ever email..get free proof of posting from any PO counter) and cancel your membership from todays date.   generally speaking with most gyms you should give 1 month notice before then cancelling your payment method to allow the one membership payment to be taken   however in your case, the 'free' period regarding payment covers that time so cancel your DD too.   Roko are much like David Lloyd gyms, they insist, as they elude too in their schedule in your 1st post, to it being 3mts notice, it is NOT       
    • you can't park there nor leave your car parked there during zonal times.      
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Old A and L Account**won**


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I am also claiming for 2 closed accounts which have been closed 4 years. I have not received anything and 40 days is almost up. I know they received it as they cashed my cheque on 21st December.

 

From looking at these threads it seems A&L delay sending the statements until past the 40 days.

 

I think I might report them to the information commissioner!

 

Good luck.

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Thanks warrih, I hope not, and yes I would report them to the info commissioner, also write to them telling them of your actions and include in your bundle to the judge when you get that far

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Hi anyone else having problems confirming Signed for deliveries of SAR? with Alliance and l?

 

Did read somewhere A and L wont sign for individual letters hence the PO cant confirm delivery, we cant confirm delivery, and the A&L can deny delivery?????

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Guest ian cognito

Think this may have something to do with the address being a PO Box number? didn't have any problem with mine though, are they denying delivery?

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http://www.consumeractiongroup.co.uk/forum/alliance-leicester/51067-old-l-account.html

 

Not I havnt spoke to them, but I appear to have a second "Signed for" letter now going missing.

I was wondering if it was me being "unlucky" :(

 

Maybe I should ring and ask? any one got their Cust Service No?

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Ta they gave me another no 0845 300 3594 which I will try tomorrow ( closed today )

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Hi Delboy,

 

Did you send them a cheque?? I sent my subject access request off on 2nd January and they cashed the cheque on the 9th. Although they have not sent me anything at least I know they recieved it..

 

I have had problems with Barclaycard and signed for delivery, the post office could not confirm the delivery and barclaycard were saying that they had not recieved anything... ended up using special delivery service. I think this must be a common problem.

 

I like yourself do not have my account number, for A&L so have been following your thread, good luck!

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No Pamandal I sent Postal orders :(

 

Rang the number in post 5 there was nothing in my account notes

 

They did say howevever to send an SAR to

 

Mal Boyes

TCA3

2nd Floor OPS

Bootle GIR0AA

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Spoke to them, no notes on old account

 

 

They did say howevever Old accounts will be dealt at, and to send an S.A.R - (Subject Access Request) to

 

Mal Boyes

TCA3

2nd Floor OPS

Bootle GIR0AA

user_online.gifreputation.gif vbrep_register("504469") report.gif

  • Confused 1

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Hi thanks for that.... I rang them today (please see my thread) and they have nothing on the system for me either. so I think I'll send a follow up letter to the address you have:)

 

I had just finished typing it up, so I will change the address now and pop it in the post.

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Guest ian cognito

Delboy, If you still have the receipts for the POstal Order, the post office will tell you if it's been cashed or paid into an account and if so where, I think you can also get a refund if you can confirm it has not been received by the addressee.

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Ta janquinny I have just sent compensation form for one of mine that went missing. I didnt realise you can track if a postal order has been cashed. It would be sooo nice to get a "thnks we are looking into it" letter tho i wont hold my breath

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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just I have sent all my letters via Royal Mail Special Delivery, it cost £4.10 for a standard size letter, but i have had a signiture for all the items, I would recommend anyone use this instead of recorded. I used to work for RM, and the Recordeds just go with the ordinary post, unlike SD which are handled seperately.

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No Pamandal I sent Postal orders :(

 

Rang the number in post 5 there was nothing in my account notes

 

They did say howevever to send an S.A.R - (Subject Access Request) to

 

Mal Boyes

TCA3

2nd Floor OPS

Bootle GIR0AA

 

Hi Del, If you don't mind me asking, how did you find out if your postal order had been cashed?

I'm just of the phone to the royal mail to check if mine had been cashed but they state they can't tell me anything! Instead they said I need to go to the post office to fill out a claim form?

Think I've been given the run-a-round here! :sad:

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Guest ian cognito

Yes sorry, you do have to fill a form in available at the post office or I think there's an address on the website you can write to with details.

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Cash I havnt tracked whether a postal order has been cashed or not someone else said that was possible....

 

http://www.postoffice.co.uk/portal/po/content2?catId=20000202&mediaId=3100051

 

is for filling in online if your "recorded signed for" is untrackable, I personally got a form from the post office as they do require proof

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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A&L, like a lot of the bigger firms, bulk sign their recorded deliveries with a dated stamp, when I rang RM they emailed me a page of about 20 'tracking numbers' (with the dated stamp across) one of which was mine and I printed this off for proof of delivery :)

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Hi, I posted my prelim letter on the 10th January 2007, recorded delivery. Sent it to the Bootle Address. Rang PO many times and continued to check the online tracking they promote. To this day the PO have no record of the letter being signed for. I did receive a reply to my letter from the A & L saying bog off basically.... now sending LBA tomorrow!!!!

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Recieved yesterday all the requested statements and breakdown of manual interventions.

 

I need to know FOR CERTAIN which of the following I can Claim:-

 

Failed Direct Debit Charge

Monthly OD Charge

Interest

Failed Cheque Charge

Unauthorised Daily OD Charge (Days at £3.50)

Paid Item Charge

Overdraft Arrangement Fee

Early Settlement Fee (at close of account)

 

As many opinions as possible please

 

Ta Delboy

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Share on other sites
Recieved yesterday all the requested statements and breakdown of manual interventions.

 

I need to know FOR CERTAIN which of the following I can Claim:-

 

Failed Direct Debit Charge

Monthly OD Charge

Interest

Failed Cheque Charge

Unauthorised Daily OD Charge (Days at £3.50)

Paid Item Charge

Overdraft Arrangement Fee

Early Settlement Fee (at close of account)

 

As many opinions as possible please

 

Ta Delboy

 

Failed Direct Debit Charge YES

Monthly OD Charge YES

Interest Depends if unauthorised (sometimes referred to as 'purchase' rate) then yes

Failed Cheque Charge YES

Unauthorised Daily OD Charge (Days at £3.50) YES

Paid Item Charge How much & what?

Overdraft Arrangement Fee Please explain?

Early Settlement Fee (at close of account) Please explain Did you have a loan other than an overdraft?

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Interest Depends if unauthorised (sometimes referred to as 'purchase' rate) then yes (seems to be a monthly variable amount on amount over od limit? Unauthorised I suppose? no prev agreement to go over)

Failed Cheque Charge YES

Unauthorised Daily OD Charge (Days at £3.50) YES

Paid Item Charge How much & what? (£25 each on Guranteed cheques?? im guessing)

Overdraft Arrangement Fee Please explain? (Fee for increasing overdraft amount)

Early Settlement Fee (at close of account) Please explain Did you have a loan other than an overdraft? ( No seems to be a fee charge to close my account?? Only a tenner but??)

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Interest Depends if unauthorised (sometimes referred to as 'purchase' rate) then yes (seems to be a monthly variable amount on amount over od limit? Unauthorised I suppose? no prev agreement to go over)

Failed Cheque Charge YES

Unauthorised Daily OD Charge (Days at £3.50) YES

Paid Item Charge How much & what? (£25 each on Guranteed cheques?? im guessing)

Overdraft Arrangement Fee Please explain? (Fee for increasing overdraft amount)

Early Settlement Fee (at close of account) Please explain Did you have a loan other than an overdraft? ( No seems to be a fee charge to close my account?? Only a tenner but??)

 

Interest Depends if unauthorised (sometimes referred to as 'purchase' rate) then yes (seems to be a monthly variable amount on amount over od limit? Unauthorised I suppose? no prev agreement to go over) Then its a penalty charge & recoverable

Failed Cheque Charge YES

Unauthorised Daily OD Charge (Days at £3.50) YES

Paid Item Charge How much & what? (£25 each on Guranteed cheques?? im guessing) recoverable Overdraft Arrangement Fee Please explain? (Fee for increasing overdraft amount) How much for what they will claim is a service

Early Settlement Fee (at close of account) Please explain Did you have a loan other than an overdraft? ( No seems to be a fee charge to close my account?? Only a tenner but??)

They could probably justify that
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Sorted Jon, the items I cant or might not be able to claim for amounts to £40, the rest which I can amounts to £1150 plus interest..

 

I happy with that !!

 

I can now go to bed after me night shift, happy as a pig in @@@@

 

Thnx once again

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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You can collect:

 

Failed DD charge

Failed Cheque charge

Unauthoriseed Daily OD charge

Paid Item Charge (if this is where they have cleared a payment when you were overdrawn)

 

You can recover interest on the charges above as well - as I assume this is a bank account then dont worry for now - it will be later in the process.

 

The o/d arrangement fee, interest and o/d fee are for a "service" that they provide and are deemed lawful

 

I have only ever seen early settlement fees on mortgage/loan accounts - then it would depend on the quantum (the FSA have just started to tighten up on this) - how much is it for?

 

Hope that helps

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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