Who to complain to at Barclays?

[nick7602]

My son was offered an extension to his current loan, with Barclays, they saw him as a good risk due to surplus money still in his account each month, the extension was to include his Barclay Card, all finances including external credit loans and personal circumstances were taken into consideration, and they still saw him as a good risk.......

 

he was declined today....He didn't ask to have his loan extended but they said he was pre approved and they could help him and he would be financially better off, which is true he would be.......apparently his outgoings were to much in relation to his income which is totally rubbish..its only 47% out goings 

 

So we would like to make an official hard hitting complaint

 

Thanks to all who read my jottings

 

[dx100uk]

Probably a good thing in disguise. Its never a good idea to bundle up everything to one creditor.

 

How big was the loan to be and would it have been secured?

And how old are all his other debts?

Who says they even enforceable?

 

Dx

[nick7602]

Original loan was £5000 unsecured over 5 years, 28 payments remaining, he wanted to extend it back up to 5 year.........the bank offered him £6700 to clear his credit card and the bank loan, £135 per month from the original figure of £121 

 

One debt of two years old and one debt of 15 months