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Can I claim back payments to service I never used for 3 months?

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last year I signed up to a service for a free trial which I never cancelled.


I can't see anywhere in the terms which states how to cancel. After the free trial they charged me for 3 months in a row for the service before I noticed. Have asked them to cancel but I don't think they will refund the previous 3 months.


The terms state that access is free as long as a minimum is spent on services, if the minimum isn't spent then they will charge the difference to maintain the account and for storage costs, etc. I didn't spend anything on services so understand that they charged me for access to the platform. I had an account, however did not access the platform since the free trial.


The service is usually B2B but I was using for personal services not a business and paid with personal bank account.


As I didn't use the service at all, didn't log in once am I eligible for refunds?





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Posted (edited)

Thank you for your message.




Sorry, it was through card payment

Edited by jw88
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You can cancel a direct debit yourself through online banking so I'm not sure that you can get anything back after you forgot to cancel the service at the end of the trial period. This is what the companies count on, of course.



Illegitimi non carborundum




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Hi, thank you for reply.

I edited my message because I paid through card not DD.

Also, it wasn't that I forgot to cancel, there was nothing in the terms that states how to cancel, and there is no options on my online account to cancel my account.

I just didn't access the platform as I thought that it meant I would only be charged if I accessed the platform, but there are also no details on what is considered as accessing the platform. So I don't think that alone is strong enough support?

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Who and what service is this?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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3 hours ago, Bazooka Boo said:

Who and what service is this?



I study marketing at Uni. this was a company who provided digital advertising, I ran a free trial they had on a friends website to understanding different marketing methods.


Heres the company terms, https://sharpspring.com/ads/terms-conditions

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we see various advertising scams in many forms here

they typically boil down to hidden T&C's that were not clear upon signing up, that if you did not go back and cancel or untick a box several layers down, you'd be charged.


they all result in popping off to your bank and doing a chargeback. stuff 'em


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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