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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • BankFodder
      Potential problem with Royal Mail.

      By BankFodder · Posted

      I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Faulty Sony Bravia bought from Argos

Doingmybest

By Doingmybest
in Argos

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Doingmybest

Doingmybest

Posted
Posted

Just needing some advice really.

 

I purchased a TV from Argos on 1 Jan 2019. Worked perfectly until last night.

Unable to make contact with Argos by phone or Live chat as they direct you to the manufacturer. I did call the Sony and they said that as it's out of guarantee 

I would be charged for any repairs.

 

My understanding is that my contract is with Argos and not Sony and it sticks in my throat that I paid £740 for a TV I expected to last around 5 to 7 years

to only last 2 years and 4 months.

 

Argos appear to be making it impossible for a customer to make this type of complaint to them as you can't speak to them or live chat unless it is an existing order or within 45 days.

 

Does anyone have an email address and any advice as to how to take this forward please?

 

 

 

 

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dx100uk

dx100uk

Posted
Posted

probably the power supply board gone down? won't turn on? 

nothing to do with sony st all

under CRA 2015 argos have one chance to repair FOC to you but you'll have to get an independent report at cost (refunded by argos) as you are outside 6 mts.

 

Argos complaints email & Phone number | The Complaint Point

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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BankFodder

BankFodder

Posted
Posted

Come back here when they start to lead you around by the nose and decline any responsibility and we'll take you through the next step

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Doingmybest

Doingmybest

Posted
  • Author
Posted

Hi,

 

I've received this from Argos. Is what they're saying correct or should they send someone to examine the TV?

 

"I'm emailing today as your email has been forwarded to my department to look into further as it isn't an Argos Store Card query.
 
I'm sorry to read your television has developed a fault and for any disappointment this may have caused.
 
All of our products come with a 12-month guarantee on the provision you're able to provide us with a valid proof of purchase.
 
As your order was originally collected from store, any returns need to be processed on the stores system due to the way they operate, we're unable to access them to action this from a contact centre setting.
 
I can confirm that faults can be reported for up to 6 years after purchase, this does not mean you will qualify for a free repair, full refund or replacement. We would take into consideration the length of time you've had the item and the nature of the fault.
 
As your 12-month warranty has expired, we will now assist you under the 6-year duty of care. We'd be in a position to offer a pro rata refund only for fair usage as outlined in the Consumer Rights Act 2015.
 
With this in mind, we'd kindly ask for you to obtain an independent report conducted by a qualified professional related to your item.
 
It’s really important that your report meets the criteria listed below:
 
•    Be on letter headed paper.
•    Be completed by a registered tradesperson.  
•    State the nature and cause of the fault.  
•    Include your order number, name and address details along with any costs for the report invoiced.
 
Once you have obtained the report, please return your television, proof of purchase and report to your local store and my store colleagues will be happy to assist you with your return."
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dx100uk

dx100uk

Posted
Posted
On 26/04/2021 at 19:25, dx100uk said:

probably the power supply board gone down? won't turn on? 

nothing to do with sony st all

under CRA 2015 argos have one chance to repair FOC to you but you'll have to get an independent report at cost (refunded by argos) as you are outside 6 mts.

 

Argos complaints email & Phone number | The Complaint Point

as i said above 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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BankFodder

BankFodder

Posted
Posted

Respond to Argos and make it clear to them that you will be getting the report that they are requesting but that if it incurs a fee, you will be expecting them to reimburse you.

Give them two or three days to respond – but if they don't, then don't worry – they have been warned.

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BankFodder

BankFodder

Posted
Posted

Also, you need to start doing some research as to the reasonable life expectancy of this television.

You can be fairly certain that if others do step up to the mark, that they will try to reduce the amount of money that they will pay you.

They are quite right that there has to be a pro rata compensation based on the two years of use as a proportion of the expected life expectancy.

For instance, you have had two years of use. If they say that the set should have lasted for six years – then they will try to give you two thirds.

If you are able to argue that the set should have lasted for eight years, then your position would be that they should refund you three quarters.

I hope you get the picture?

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BankFodder

BankFodder

Posted
Posted

Well wait for them to make their offer. Make your pitch for eight and see what happens

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