Sharp Smart TV from Tesco - Keeps losing channels - Could not return for exchange

[Yorky55]

Hy,

Purchased a New Smart SHARP TV start of Feb 2021.

Over the last month or so, It kept knocking out channels, had to keep retuning, switching off when it wanted.

The last few weeks its been at least 3 or 4 times a week and in some cases twice a day. 

 

It was purchased from TESCO.

Took back today, they wouldn`t take it as it was over 30 days.

 

Had to phone the number on receipt.

Told to take it home, set it up and phone them.

 

They said it was corrupted software, they contacted SHARP.

Have to wait for a new stick to put in TV and it should reset the TV as if new one and shouldn`t be any problems.

 

What exactly are the consumer rights on this.

It is less than 3 months old, more than 30 days.

 

Paid by bank debit card, do not want refund, just want a new or tv that works properly.

 

Any ideas please how we stand on this.  

[dx100uk]

has it not got a USB socket you can download and install the Software yourself or connect direct online

most modern day TV's have an update option built in.

 

dx

 

[dx100uk]

https://www.techwalla.com/articles/how-to-upgrade-the-firmware-on-a-sharp-aquos-tv

 

have you given it an internet connection via wi-fi or Ethernet cable?

 

 

[Yorky55]

HY, that is what the man from tesco product support said, will send USB for us to plug in and sort. But point is, if it was faulty at start, then we shouldnt have it. You buy something new and dont expect to develop faults? or are we being unreasonable. If it doesnt fix problem after this, we paid for a TV that in essence is faulty?

 

Or is it the case, we allow supplier to fix the problem first. hopefully no further problems. BUt if there are we then contact them again, and keep having them fix it? We dont understand technology these days 

[dx100uk]

if you were to research it's date of manu you'll probably find its upwards of +1yrs old anyway

most TV's need to update their software from new + occasionally 

 

does the TV have an internet connection please?

 let it update itself then you might be sorted 

they are allowed one chance to fix as outside of 30days yes.

 

whats the TV model please

[Manxman in exile]

1 hour ago, Yorky55 said:

... But point is, if it was faulty at start, then we shouldnt have it. You buy something new and dont expect to develop faults? or are we being unreasonable. If it doesnt fix problem after this, we paid for a TV that in essence is faulty?

 

Or is it the case, we allow supplier to fix the problem first. hopefully no further problems. BUt if there are we then contact them again, and keep having them fix it?...

 

I think after 30 days the seller has the option to repair, refund or replace.  I suppose supplying you with a USB stick with updated software on it counts as a repair.  If they can't fix it on the first attempt you can insist on replace or refund (I think...)

[Yorky55]

ok keep fingers crossed that when get stick, it sorts itself. if not then exchange? it is TESCO product support team dealing and not SHARP direct. its a SHARP AQUOS 32 inch Smart HD

[Manxman in exile]

Your statutory consumer rights are enforceable against the retailer (Tesco) not the manufacturer, so it's Tesco who you deal with from a consumer rights POV.  They have one attempt to "repair" it.  If that doesn't work you tell them you want a refund or replacement.  (At least that is the position as I understand it.  See what others say... )

[dx100uk]

yorky..have you connected the TV to the internet ??

 

go here click diagnosis

 

Support Centre | Sharp LC-32CHG6021K 32-inch Smart HD Ready (tesco.com)

[ronusa]

Should be interesting as Sharp are no longer around ,they were in financial difficulty and were sold a couple of years ago. Ill presume its a Vestel badge job.