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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Faulty shower


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This is on behalf of my cousin who lives in Scotland. 

 

"We got a new bathroom fitted in Feb. On 28 Mar discovered tray has a fault in it which has made it extremely prone to flooding. Fitter has said he's having issues getting manufacturer to admit the fault and agree to reimburse him to fix. He's continually promising to keep me posted with progress but literal days go by with him not contacting me. Its so bad I actually need to get into shower with my 6yr old in case it floods. Is there ANYTHING I can do to speed this process up or am I at his mercy?"

 

The installer isn't prepared to take any action until he's compensated for his time from the manufacturer. In my opinion this is between him and the manufacturer, he should still rectify the shower in the meantime.

The Citizens Advice gave her this letter to send him (attached). Is she heading in the right direction?

Binder1.pdf

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Hi 

 

Who is the Company?

 

Does the Agreement you signed for the goods also included the installation or is the installation by the fitter/installer a seperate agreement with them?

 

 

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Please answer the questions that have been put to you above – particularly as to the identity of the company.

Also please confirm that the installation and supply has been done by the same company – although the draft letter that you have uploaded seems to suggest that.

The letter is okay but it really would be much better if it referenced your six month right to reject the goods subject to an opportunity to repair.
In other words you should be invoking the consumer rights act – as you have done but you should point out that is the defect has materialised within the first six months of the date of the contract you are now asserting your right to reject the goods subject to their right to make a single attempt to remedy the situation.

On the basis that there seems to be some resistance from the installer, you may as well set out now that if they will not honour their statutory obligations under the consumer rights act that you will then get your own inspections carried out to see whether either the situation can be remedied or whether there has to be a completely installation and then a purchase of a new system elsewhere for reinstallation.

Point out to them that although you will keep them notified that all times, if there are any costs incurred as a result of independent inspections that you would look to them for reimbursement. Furthermore if you are obliged to incur expenses to address the defects in their installation you will be looking to them to reimburse those expenses as well.
Finally point out that if independent inspection eventually decides that the entire installation has to be removed and replaced that you will be looking to them to reimburse these costs as well.

I think it's important this point for us to understand who your contract is with.

 

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On 23/04/2021 at 02:26, stu007 said:

Hi 

 

Who is the Company?

 

Does the Agreement you signed for the goods also included the installation or is the installation by the fitter/installer a seperate agreement with them?

 

 

She'd rather not name the company but it's a one man show. He's a local tradesman. 

 

He supplied and fitted the bathroom. 

 

On 23/04/2021 at 07:58, BankFodder said:

Please answer the questions that have been put to you above – particularly as to the identity of the company.

Also please confirm that the installation and supply has been done by the same company – although the draft letter that you have uploaded seems to suggest that.

The letter is okay but it really would be much better if it referenced your six month right to reject the goods subject to an opportunity to repair.
In other words you should be invoking the consumer rights act – as you have done but you should point out that is the defect has materialised within the first six months of the date of the contract you are now asserting your right to reject the goods subject to their right to make a single attempt to remedy the situation.

On the basis that there seems to be some resistance from the installer, you may as well set out now that if they will not honour their statutory obligations under the consumer rights act that you will then get your own inspections carried out to see whether either the situation can be remedied or whether there has to be a completely installation and then a purchase of a new system elsewhere for reinstallation.

Point out to them that although you will keep them notified that all times, if there are any costs incurred as a result of independent inspections that you would look to them for reimbursement. Furthermore if you are obliged to incur expenses to address the defects in their installation you will be looking to them to reimburse those expenses as well.
Finally point out that if independent inspection eventually decides that the entire installation has to be removed and replaced that you will be looking to them to reimburse these costs as well.

I think it's important this point for us to understand who your contract is with.

 

I'm not sure why naming the company is relevant but as above it's a local tradesman working as a one man show. 

 

I'll mention to her about the interesting points you've raised.

 

Sorry for the delay in replying. I was waiting on my cousin getting back to me. 

 

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Naming the company is extremely relevant because we may be ableto research more about it, understand what assets there are, able to research reviews to better know what kind of people you are dealing with. Also, it may attract other people who have had similar problems and their collective knowledge and experience will contribute as well.
Also, if the company is named then other people have similar problems in the future may chance upon this thread and be informed – in the same way the you would have been pleased to find other references to this company on this forum.

There is no downside to naming the company. There is no disadvantage to you. We don't play secret squirrel here – as long as everything that is written is straightforward and honest.
The only people who benefit from not being named as the company itself – unless you want to protect them

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My cousin said she's happy to name him but not at the moment. She will wait one week after sending the letter. if he doesn't reply then she's happy to allow me to name him. I've checked him out on Companies House. He only started his company last July.  

 

He's also a tax evader and has stupidly sent my cousin a text confirming this (see attached)

rXHCjt-M (2).pdf

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Okay well that text messages very helpful.
I suggest that you store it away and don't rely on it yet.

You sent a letter and you want to wait a week. Come back here when you think you want to move on

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And by the way, this is for your benefit – but especially anybody else who visits this thread.

If you buy equipment from one company and have it installed by a separate company – then you are cruising for chop.

If things go wrong then the installer blames the supplier. The supplier blames the installer – and guess who is Piggy in the Middle?

When ever you can, try to make sure your contract is with a single entity who supplies and installs.

Luckily in this current thread, the contract has been with a single trader and that makes things an awful lot easier

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No problem. The advice is the same

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