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Headphone offer John Lewis


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I purchase an OPPO Find x2 Pro phone from John Lewis online.

 

The website stated that the phone came with a pair of B&O h4 headphones worth £200 at no extra cost via redemption.

When i tried to claim the headphones from the OPPO site it was rejected and I should contact John Lewis.

I did and my case has been passed between departments with a few deadlines for a response which were not met.

 

Until today i was assured that the offer would be honoured, however they are now saying it is my faulty as if i had read the terms and conditions I would have seen that the offer ended 31/3/21.

The website is still offering the headphones.

 

They are now refusing to state whether I will or will not get the headphones and when they will be able to give an answer. 

 

Could anyone tell me my legal position happy yo provide further details 

 

2021-04-16 (1).png

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if you click the red link does it say its had expired?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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also what date did you make the order

as this was an online order

if this is within 14 days under CRA you can cancel the whole thing and they must give a refund, you don't need a reason either.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It says offer is for purchases prior to 31/3/21 but they are still advertising it as shown

 

not looking for a refund very happy with the phone just want the headphones they offered.

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then if the red link says it was expired when you ordered 

not alot you can do sadly IMHO.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ok thanks for that seems very unfair that they are advertising something that is not available and that they have verbally assured me that they would stand by the offer. I have asked for transcripts to back this up

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well lets see if they want to dob themselves in.

john lewis has sadly gone rather downward in the last 18mts.

used to be top notch

 

i don't think i've seen a successful case here whereby a mistake on a website gives you any consumer redress if something is wrong, other than a gesture of goodwill.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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In total agreement on that have shopped there for over 30 years and any issue resolved quickly and in favour of the customer now they could not care less and then wonder why customers are leaving in droves.

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Seems to be ever since covid...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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