Jump to content


@anytimefitnessUK Refuse to refund membership paid over Lockdown period


Recommended Posts

Good afternoon.

 

I am a member of Anytime Fitness on a rolling-monthly contract.

 

In March 2021, my home gym (Aldgate) sent an e-mail asking members to continue paying, freeze, or cancel their membership. If you didn't reply they would automatically keep taking payments.

 

Me (being naive and stupid), didn't reply to their email. My £40 a month D/D payments continued. These would be reduced to 50% once gyms opened again. I paid 100% (£40) Apr, May, Jun, Jul, and 50% (£20) in Aug, Sep, Oct.

 

I DID attend the gym July - October, so I am owed 3 'half-months' and around a week (from July) of payments from Aldgate.

 

My home gym then switched to Lewisham in November by default as I had visited that gym more.

Lewisham charged me the 50% for Nov, Dec, Jan, Feb, Mar, and this went back up to 100% (£40) in April.

 

Again I DID attend Lewisham in Nov and Dec outside of restrictions. I have also attended the gym this month.
Therefore I have overpaid them by at least a month, plus the latter part of December. It gets even more confusing as their basic membership fee is £24.95.

 

Aldgate will not refund me, nor will they transfer what I essentially overpaid to Lewisham, despite the gym being one-brand it is ran by a different franchisee.

Lewisham are not so quick at replying to e-mails. They said I can talk to their management when I next visit, but I want to keep everything written (even if it is electronically) for now. I am however going in there tomorrow to give them a piece of my mind. 

 

Anytime Fitness don't have a central 'complaints/info' e-mail, they essentially just push you off to the individual clubs.

 

Should I just try claiming a refund though my bank? All payments are made to a company called Clubwise, which I am told is a membership payment system that all ATF gyms use.

 

Many thanks.
 

Link to post
Share on other sites

just work out how many DD's each owes you and go do a indemnity claim.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Rich and welcome to CAG

 

I assume in para 2 of your post that you meant to say, "In March 2020" but please confirm.

 

I think most gyms suspended DD's while gyms were forced to close due to Covid. So I'm surprised that ATF continued to take DD's and also that you (and maybe others) allowed them to do this.

 

Before you decide what you want to reclaim under the DD Guarantee Scheme, we need to know if you want to remain a member. This may be difficult if you get into a dispute and/or reclaim DD's.

 

Once you confirm, we can suggest what you should reclaim using the DDGS.

 

IMHO, if the gym was closed to you, you should reclaim. But you should pay for any months when the gym was open and you used it.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites
6 hours ago, rich_p said:

. If you didn't reply they would automatically keep taking payments.

is the most disturbing part, .....by default it should have been the freeze option.

money grabbers!

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Posted (edited)

Thank you for the replies all.

 

Yes March 2020, apologies for that error.

 

I can take it or leave it with the membership, plenty of other spots around. If it means burning bridges to get what is owed, then so be it.

 

However, also happy to pay for membership when I have used it. I have stated this in an e-mail to their management. Fair's fair, however their refusal to refund OR transfer over extra payments from one franchise to another is not.

 

Particularly as they operate as one fitness group, with a centralised payment system, website, same branding, and the ability to access any site, worldwide! 

Edited by rich_p
Link to post
Share on other sites

pers i'd DD guarantee reclaim ALL the payments on months whereby you did not use 'a gym' , whereby their default action was to take payment not freeze it.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Rich,

 

I'd focus on finding a new gym asap.

 

As DX says, contact your bank and ask for a refund of DD's taken recently that equate with the amount taken by DD over the months for any whole month you were unable to use the gym due to Covid closure.

 

I wouldn't bother explaning anything to the gym for now. We can deal with this later.

 

Let us know what amount you'll reclaim using the DDGS and the way in which you calculate the amount.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites
  • 3 weeks later...

Hi all,

 

Tardy responses from the gyms (not wholly surprised) have delayed updating this thread.

 

I asked Starling Bank to refund two amounts (£20 + £40) that would equate to balancing my membership from Anytime Fitness Aldgate during 2020, however they have refused as below:

"Unfortunately this isn't a merchant error. Facilities not operating as a result of the lockdown is not a merchant error therefore we can not dispute this for you"

"You will have to resolve this with the merchant directly".

 

Now, Anytime Fitness Lewisham seem to think that my payments from Jan - Mar 2021 (£60 total) will be put towards my membership for the rest of the year.

 

However they recently took payments in April AND May, and ended up taking £64.15 too much! 

 

According to their e-mail, I will be refunded this £64.15 by the 14th of April.

 

Given their continued carelessness, I am inclined to just cancel my membership for June and try to claim back as much as I can.

 

Thoughts please?

Link to post
Share on other sites

your bank cant refused a DD guarantee claim...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Rich,

 

There was really no need to wait for a reply from the gym.

 

Go back to your bank and tell them, " I require a refund of DD's taken by the gym on xxdate, xxdate and xxdate in the sume of £xx.xx, £xx.xx and £xx.xx respectively. I am entitled to such refunds under the Direct Debit Guarantee Scheme to which banks subscribe."

 

No need to justify to the bank what amount you require. 

 

Reclaim precise recent DD's that equate to what you've now overpaid to the gym.

 

Do it via the bank and don't involve the gym - it's unnecessary.

  • Thanks 1

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...