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Ableworld - charged VAT on replacement fitted batteries for a mobility scooter

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Hope this is the correct section.


My dad had to have his batteries replaced on his mobility scooter so he took it to the place he bought it from.


Batteries changed and they fitted them but I discovered he had been charge VAT when it should be exempt. (approx £20).


Emailed the head office and got this reply.



Our batteries all do include VAT as they can be used on items other than mobility products.

Vat is automatically deducted if a product is VAT deductible and the customer has an account with a valid VAT form filled in. IF a customer does not have an account and is buying a VAT deductible item the store will offer to set them up on an account"



He does have account as aforementioned he bought it from there and signed a VAT relief form on purchase so should be on record.


Even if he did not have the above he was not offered to fill in another form.


It was fitted by them to a mobility product.


They have since stopped responding to my emails.

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