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Hi,

Just received the following answer to a letter I sent to Littlewoods re Minimum Payment Charges,

 

Dear *****  **********

 

I am in receipt of your request for administration charges on your account to be cancelled .

These charges were applied as the minimum payment, shown on your statements, has not been made every 28 days as required. I am therefore unable to cancel the charge.

It is in your best interests to ensure that the correct payment is made on a regular basis to avoid further charges being made.

Kind Regards

 

*****  *********

Arrears Collections Manager

 

My answer is as follows,

 

Dear ******   ********

 

 

Thank you for your prompt reply but I question whether you actually read my letter?  

 

I have NOT missed any payments, I HAVE made a payment each month, admittedly one was late in Nov 2020 even though I had paid twice in Oct 2020.

 

I am NOT behind with payments, my payments are NOT late and if you continue to add unlawful charges to my account and refuse to refund me ALL of these erroneous charges you will leave me with no alternative but to take legal action against you.

 

Regards

 

****** *********

Problem is it won't send.

 

Anyone got email address for the arrears collections manager at? Thanks in advance

 

Littlewoods
Sandringham House
Sandringham Avenue
Chelmsford CM92 1LE
0800 092 3444
Monday - Friday 8am - 8pm,
Saturday 8am - 6pm and Sunday 9am - 4pm

 

 

 

 

 

 

 

 

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Somebody might be along with the address that you need – but be careful, these are the kinds of things which start getting out of control.

Start checking your credit file and also send them an SAR today. If they are keeping accurate records and you have a basis for claiming some compensation and also for bringing an end to it.

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Luvly jubbly.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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Probably disconnected during the pandemic ...a lot of companies are making it harder to contact them. Have you tried live chat ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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