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    • Dear xxxxx   complaint about Logbook Money Limited   The complaint Xxxxxx took out a logbook loan with Logbook Money. Xxxx told us Logbook Money didn’t carry out any affordability checks prior to the loan. Xxx said they have missed information on requesting evidence i.e. payslips and they have conflicting information about a utility bill xxxx provided them.   Xxxxxx told us xxxxx had several large payday loans which all had defaulted including a large guarantor loan to amigo, and Logbook Money should have seen this when carrying out a soft credit checks as told. Xxxxxxxx also told us Logbook Money have applied £884 in charges to an initial loan of £1000.     Details of the agreements (Logbook Loans)   Loan number Start date Capital amount Total repayable Weekly repayment Duration 31 August 2019 £1,000 £2,800.20 £35.90 18months   My understanding is the loan isn’t settled yet. Findings Our approach to considering complaints about unaffordable and irresponsible lending is set out on our website. I’ve had this approach in mind when considering what’s fair and reasonable in the circumstances of this complaint.   Did Logbook Money complete reasonable and proportionate checks to satisfy itself that xxxxxxx would be able to repay the agreement in a sustainable way?   Logbook Money have provided us with the documents they have relied on which includes customer information, income, and outgoings, driving licence, copy of the agreement and bill of sale. They told us they used xxxxxx bank statement to complete the income and expenditure at the time, however due to the lapse of time they don’t hold the statement any longer.   The income and expenditure from the time of sale shows net income was around £2,300, this includes private rent, child tax credit and DWP and her monthly expenditure was £764. This left xxxxx with a disposable income of £1,536 of which she would be expected to make a weekly payment of £35.90.     Considering everything, I think Logbook Money completed reasonable and proportionate checks based on the size of the loan, the interest charged, the monthly repayments and length of the agreement.   Did Logbook Money make a fair lending decision?   As I think Logbook Money carried out a reasonable and proportionate checks, I have gone onto consider whether it made a fair lending decision based on the information it obtained about xxxxxxx circumstances at the time.   Since Logbook Money said they don’t hold the bank statements any longer, I asked xxxxxxx to provide me with the statements. From what I’ve seen, xxxx monthly income across the xxxxx and xxxxxxx account appear to broadly support her income of £2,333 which reflects in the income and expenditure from the time. However, the bank statement I received from xxxxxxx shows outgoings were higher at around £1,344, which indicated a monthly disposal income of around £937 from which xxxxxxx would be expected to make the £35.90 weekly loan repayment. This indicates xxxx still had enough disposable income to be able to sustainably afford the monthly payments towards the agreement.   The screen shot of the credit report xxxxxxxxx sent to me shows Vodaphone, Three and Vanquis account has worsened in August 2019, however this information isn’t enough for me to understand what the credit report reflected at the time -  for e.g. if there were any large balances outstanding, defaults, CCJ’s, accounts in arrears, or missed payments   I asked for further information on 17 November 2021 – a full credit report from the time, including the statement of the account number xxxxxx and statements for all other active account +/-3months the loan start date. Since I haven’t receive the information, I can’t say what this would’ve looked like.   I don’t think there was anything in the information Logbook Money gathered that ought to have highlighted any concerns about xxxxxxx being able to sustainably afford the agreement. I therefore don’t think Logbook Money acted unfairly in approving the finance.   Did business act unfairly in any other way   Xxxxxx told Logbook Money xxxx is unhappy the way the vehicle was repossessed and how the debt was pursued. Logbook Money told us there were two attempts made to repossess the car prior to the actual repossession on 1 August 2021. The first attempt was made on 10 June and the second one was on 5 July 2021, however both attempts were unsuccessful. This would mean xxxxxxx was aware that the vehicle was at risk of repossession. Logbook Money provided us a copy of the default notice that was sent to xxxxxx in December 2020, which outlines the importance of clearing any arrears outstanding and the risk of repossession.   From the information Logbook Money provided us, it shows the vehicle was released to xxxxxxx after xxxxx made a payment.   Regarding the personal belongings xxxxxx said she had in the car at the time the vehicle was repossessed - Logbook Money told us the recovery agent left a message for xxxxxx to contact them to arrange to collect belongings.   In reviewing this case I’ve thought very carefully about the way the business pursued the outstanding debt and considered whether I felt that business fell short of its obligations in responding to xxxxxxx situation.   While I’m sure that this situation may have caused distress and/or inconvenience, I don’t think that this stemmed from Logbook Money making a mistake or acting unfairly or unreasonably. So, I haven’t made any recommendation in relation to this.  Next steps I think this is a fair outcome in the circumstances, for the reasons I’ve explained. But if xxxxxx decides that xxx doesn't accept what I’ve said, then please let me know by 10 December 2021. If I can’t resolve things then an ombudsman here can look at everything again and make a final decision. If I don’t hear from you by that date we might not be able to look at xxxxxxxxx 
    • god this is frustrating for you.   i'll ping @Andyorch p'haps he has an idea, not one of our past history strengths that i can find.   dx  
    • In 2015 I invested £45,200 in a SIPP operated by Guinness Mahon, which is linked to Dolphin, later German Property Group. GPG went into administration to Feb 2020. My SIPP was due to mature in April 2020.   I first took my claim to FSCS. They rejected my claim, I appealed and still got rejected. Their reason was that Wellington CFS signatures were involved in my pension transfer into the SIPP. This was a surprise to me.    I then emailed and called Wellington, several times, eventually receiving an email stating I did not exist in their records.   I then opened a case with FOS. My case has not yet been assigned a case handler.  From what I learned from others caught up in GPG. Wellington are stating their signatures were used fraudulently. Yet there is evidence of them taking fees.    If you want to read more there is a GPG creditors association Facebook site. You will find others on there in the same position. I did write to Wellington CFS and never got a reply.   If you call their Ireland number you get an answer machine. Their office in Devon, does pick up but this is just a receptionist, takes a message and alas no one gets back to you.   I also heard Wellington CFS is linked to Spain. I think the best outcome is that Wellington go into administration, at this point FSCS will be the last resort. 
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private pension next of kin - ** RESOLVED **


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I'm looking for some advice regarding my late brothers private pension which had he lived he would have been able to cash it in next year but passed at 54 y/o

 

I'm the only next of kin what happens to the pension?

if i can claim it would i need probate or just copy of death certificate. thanks   

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we have some very good experts they'll be along soon.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi MS,

 

You need to find out if YB's pension had a death benefit, payable as a life insurance.

 

Before you can do this, you need to assert your right to act in connection with his Estate. Depending on the assets YB left, you may need to take out Letters of Administration as I doubt you'll get very far with no Will, only the Death Cet.

 

Approx what do you believe YB left in assets after funeral costs were paid off.

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i've just been browsing the LGPS site which i find gives a good benchmark for most private pension questions.

 

As he was under 75 at death and if this was a works related pension scheme, with a copy of the death certificate, you are legally allowed to simply apply to the relevant holder of the pension enclosing the certificate, they are duty bound to reply to you with the details of his pension.

 

Dear Sir/Madam

 

Re [name of deceased]

Account number(s): [account number(s)]

 

I am the personal representative of [deceased] who died on [date]. I enclose a copy of the death certificate, which I’d be grateful if you would return once you have noted the details.

 

Please advise me of the value and details of the deceased’s pension, any survivor pension now payable and any other benefits for the deceased’s beneficiaries.

 

Please let me know how to proceed from here and what further information you need.

 

Yours faithfully,

 

[Your signature]

 

[Your name]

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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marksheff, I'm sorry to hear about your brother.

 

Could you clarify for us what you mean by a private pension please, do you mean it's one your brother took out with an insurance company or via an employer?

 

HB

Illegitimi non carborundum

 

 

 

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My OH is in the pensions field and says that procedures have been simplified by many insurance companies and pensions administrators so you may not need to write.

 

If you can tell us who you're dealing with, we should be able to tell you who to contact and how.

 

HB

Illegitimi non carborundum

 

 

 

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first of all thanks for all the replies, The insurance company is royal London.

forgive me if I'm late in responding its just I've a lot to sort out, but i do appreciate the help.  

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That's very helpful, thank you.

 

OH says he would be inclined to ring in the first instance, but there are other ways to get in touch. He deals with companies who are doing this kind of stuff electronically because of Covid and I see that Royal London say they may just need the death certificate number. Maybe you won't need to use the postal service too much, but each company is different.

 

Scroll down the page in the link to Tell us about a Bereavement. If you're not sure after you speak to them, do come back and ask. :)

 

https://www.royallondon.com/articles-guides/learn/bereavement/what-to-do-when-someone-dies/

 

HB

Illegitimi non carborundum

 

 

 

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:rockon:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Try to keep hold of it if you can. If you have a lot of admin to do for your brother's estate, it might be worth havinig more than one unless the companies are doing to use the online system.

 

With my mother's estate, I had about five original d/c's so that I didn't need to wait for each company to take a copy and return it before I could send it to the next one.

 

At the time, of the companies I dealt with only Lloyds Bank were able to use the online system, I think it links to the site the registrars use. They just asked for the reference number, checked the system and I didn't need to send the original. Hopefully Royal London will do something similar.

Illegitimi non carborundum

 

 

 

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when i first contacted them they were just asking for reference number I've only asked for two his estate isn't that complicated (famous last words) 

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  • honeybee13 changed the title to private pension next of kin - ** RESOLVED **
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