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Partial Refund from Last Minute


Madbat27
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Hey,  I finally got my refund from Last Minute, but it's not been paid in full.

 

The discrepancy is relatively small, about 1% probably due to the exchange rate between euros and sterling as they sent the money through IBAN. However, I didn't ask them to pay this way, and I don't think I should be short-changed after all this time, regardless of the amount.

 

Where do I stand legally?

Do I have to just accept the costs, or are the company obliged to pay the full amount, and ensure I receive the exact amount I paid?

And if I do have a reasonable expectation to get the extra money, what are my options?

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how much are we talking about here short?
and how did you pay in the 1st place bacs, debit card? credit card?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We're talking like a fiver. But I'm unemployed and it's my money. 😅 Plus, there's the principle of the thing. I can let it go if I need to, but I want to know where I stand.

I also read that they might owe interest as it's been over a year, but that's probably a very optimistic reading of the rules. 

 

I paid on debit card using my main current account.  

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so the money went back to the A/C the debit card is against? if so thats ok. no diff to them sending it back to the debit card. don't think it's fair they use a differing rate to what your paid mind, p'haps point this out to them?

 

not sure where you stand on interest , when did you 1st request your moneyback?

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They haven't been responsive which is why I'm trying to find my legal footing. I was hoping I had a good case to just push them into giving me the extra money just to be done with it. But yeah, I'll point it out. 

 

I didn't request the cash refund until Dec 16th because until then they'd said I had to wait until Sept to get a refund, and then I couldn't find any means of contact to actually make that request. But they had the money from Feb. Obviously, I'm just grasping at straws to find a stronger position for myself. 

 

The 1992 regulations have this paragraph on package holidays: 

20.—(1) The other party to the contract shall ensure that all monies paid over by a consumer under or in contemplation of a contract for a relevant package are held in the United Kingdom by a person as trustee for the consumer until the contract has been fully performed or any sum of money paid by the consumer in respect of the contract has been repaid to him or has been forfeited on cancellation by the consumer.

(2) The costs of administering the trust mentioned in paragraph (1) above shall be paid for by the other party to the contract.

(3) Any interest which is earned on the monies held by the trustee pursuant to paragraph (1) shall be held for the other party to the contract and shall be payable to him on demand.

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Write a letter to the CEO. I’m serious , it has worked for me.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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