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    • Please also take photos of the sign at the entrance as well as any signs inside the car park especially any that are different. Please take them from a distance where we can read them and if there is a payment machine, the sign on the machine or very close to it that explains their T&Cs for the machine.
    • Thanks for getting the signage posted up so quickly. The sign on entry should explain their T&Cs. As they don't it means that  what they have given you is  an offer to treat, not a contract. For there to be a contract they would have had to put their offer at the entrance.  You cannot put a notice saying that their T&Cs are inside the car park and expect motorists to be subject to those T&Cs when they are unaware what the terms are.. They have to be able to read them and understand them before they can accept them. My feeling is that the sign that includes the charge of £100 is too small to be acceptable On top of that the sign at the entrance is for Parking Control Solutions while the signs inside are from HX Management-a completely different animal. To strengthen your case for not paying them is the fact that their PCN is not compliant.  Under the Protection of Freedoms Act 2012 there are certain wordings in  the NTK  that by Law must comply with the Act. They don't  have to quote that part of the Act in their PCN but the relevant wording has to be included. PoFA Schedule 4 paragraph 9 [2]   the notice must  [f]   warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid;   Your  NTK does not include  [if all the applicable conditions  under the Schedule have been met ]thus rendering the NTK non compliant.  
    • I agree its about time but why has it taken for the National Crime Agency to flag this up for then to take action and not Ofcom.   Yet again a Government Agency that is meant to deal with this hasn't Ofcom but flagged by another Agency NCA.   If the telephone companies have this facility in place already to do this then why hasn't Ofcom been pushing them to stop all these scam calls and giving them massive fines for not doing so.    
    • Hi   Send this to them:   Dear Sir/Madam   Formal Complaint   Reference:            (insert their complaint reference number here)   Thank you for your response letter dated XX/XX/2021 which I received by email on XX/XX/2021 that contained your Original Email sent that showed due to your Maladministration that you had sent the Original Email containing my Personal Data to an incorrect email address due to spelling errors in the email address.   a)      Due to this Maladministration of this email being sent to the incorrect email address this email contained my Personal Data which is a Data Protection Breach therefore I require clarification from yourselves that this Breach has been reported to your Data Protection Officer and what action is being taken to ensure that my Personal Data contained in that Original Email has not been read by the recipient that you sent that email to with the incorrect email address.   As the email was sent by yourselves to my correct email address containing the original email showing the incorrect email address was due to spelling errors (maladministration) your IT Department will be able to obtain those emails sent.   If I do not get a satisfactory response that this has been dealt with by your Data Protection Officer, I will report this Data Breach to the Information Commissioners Office (ICO) https://ico.org.uk/make-a-complaint/   b)      Due to this Maladministration I failed to receive your Stage 1 complaint response within the allocated time limit for a Stage 1 response therefore this complaint should be dealt with as a Stage 2 Complaint and if you refuse to treat this as a Stage 2 Complaint, I require Full Clarification for your refusal.   I was placed in this Tenancy via the Rough Sleepers Initiative and I find your response about damaged/destroyed items that you would not be able to look into this as this happened 2 years ago but all tenants regardless of private or social housing are responsible for arranging their own contents insurance totally unacceptable as again, I was never notified nor informed of this requirement on taking up this tenancy.   I require clarification from yourself that when a New Tenant takes up a Tenancy Agreement with yourselves why are the not informed of this requirement of Contents Insurance which you should be duty bound to inform all tenants on taking up a tenancy agreement if such a requirement and it should also be noted within that tenants Housing File which you have full access to as dealing with complaint so I require clarification as well if this is noted in my Housing File.   You state multiple properties throughout the area were affected by sewage flood on the same day and the issue will have stemmed from the mains which is not your responsibility.   a)      You have failed to take into that the above statement from yourself blaming the Mains is without any actual evidence from yourselves to back up this claim therefore I require clarification as to what actual evidence you have and to be provided with copies.   b)      You also failed to take into account that in my initial complaint letter that on 12th July 2021 basement flats 1 & 2 were flooded by sewage exacerbated by blockage in the property’s drainage. The blockage has been confirmed by two contractors after the flooding including CCR who were subcontracted by Pyramid Plus that it was the properties drainage that was blocked. Also, while I was decanted from this property, I was contacted by CCR who confirmed that the drain was blocked but they could not access manhole as it was inaccessible as it is located in a utility cupboard underneath carpet, floorboards so how could this be the Main and not your responsibility when it is within the properties boundaries.   Your response about how complaints have been made by residents in relation to this issue is that your system does not allow you to find that information is completely unacceptable as your Housing Association should be able to produce these as part of ongoing repairs and maintenance/procurement processes to present these to your Board for there yearly Budget meeting if not why not.   Then you state you are under no obligation to share that information; therefore, your organisation is not being Open and Accountable to your Service Users and under which Article of the General Data Protection Act (GDPR) are you using for this refusal.   You have also failed to mention that I can make that above request under the Freedom of Information Act (FOI) and what is your process for such a request again not being Open and Accountable.   I await your response.
    • RE: EC261 Compensation   It's normal they won't have asked you to contact them . Your initial rescheduling was obviously done by a bot - and there was no human to notice the mistake, as far as the bot knew your scheduling was perfectly normal so there was no need to ask you to contact them.   As long as that was done 2 weeks in advance the carrier's liability to notify you is fulfilled.   (You could have contacted them there and pointed out that the new schedule was impossible. Unfortunately you didn't. Claiming you didn't notice is not likely to work in your favor)   The bot who sent you the 24h confirmation didn't notice the mistake either, obviously.   At some point a human or another bot finally identified the problem and that's when they called you. As far as they are concerned neither you nor them had noticed the scheduling mistake and they took it on them to notify you so you don't have a bad surprise when you try and check in.   However as far as I know, neither flight was delayed or cancelled. You could have taken both flights, if you had the power to be in two places at the same time.   So I don't think there is any scope to claim for EC261. But claim forms are free so feel free to try.     Then, you can certainly make an old fashioned claim (directly to BA)   What could perhaps play in your favor:   It's the carrier's responsibility to ensure that they don't sell you a ticket where the flyer cannot meet the minimum connection time or MCT.   This situation mostly applies to situations where the flyer doesn't know and gets caught. For example say you connect at LHR and you are given 35 minutes to connect. This may look just fine to an unsuspecting tourist, but in reality there is practically zero chance to make the connection, therefore the airline is liable here for selling you this ticket resulting in you missing your connection   In your case though it could be argued that even an unsuspecting tourist should be able to tell that it is not possible for them to depart 5 minutes prior to disembarking and therefore that you should have checked your notification more carefully.   The fact that the bot allowed such a glaring mistake to happen is certainly an argument in your favour shall you decide to make a complaint.     What doesn't play in your favor:   The airline obviously did their best to get you to your destination as soon as they noticed their mistake. They offered you more than one alternative (the first alternative would have got you in time at your destination, but you declined) and you then accepted another alternative, and fully travelled the ticket. That is a very strong position for them.     What did you lose and what do you intend to claim for?   You took the overnight connection so obviously you had to stay at an airport hotel. Is that correct? Did you keep the receipt for your hotel and meals?   You certainly should have asked them on the phone when negotiating your re-route that they provide a hotel. Within 20hrs of the flight it's something they would most probably not have denied to you (but airlines will generally avoid offering off the bat. Why lose money when a customer is just going to roll with it and pay for their own stay anyway, right?). After the fact it's going to be a lot more difficult to claim.   I do certainly think it would be reasonable to try and write them a polite but firm letter to claim for that. Not 700 euros, not damages and hardship and all that jazz, just the extra expense you incurred following a scheduling mistake that they made (that should have never happened) and that they didn't notice until way too late in the day , with your categorical inability to leave 3 hours earlier (you had very important business meetings or something critical, it certainly wasn't just convenience) and the extra costs incurred, and asking that they kindly provide compensation for the hotel and meals, which you feel it was their duty to offer you and you are politely disappointed that they didn't, and thafully you happen to have kept all the receipts. Put Alex Cruz on copy for good measure.   No guarantee but I feel it has a fair chance of success. Most probably you will be offered a heap of Avios instead of cash. It's then up for you to decide whether you want to accept that. Personally I wouldn't bother going further, but that's just me. See if anyone here disagrees, and do let us know what you decide and keep in touch with how it went.            
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UKPCM/DCB(L) 2015 ANPR PCN PAPLOC - Valley Retail Park, Hesterman Way, Croydon


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Hi

I have received a number of letters (3 so far) from DCBL saying I owe £160 for parking in a disabled bay in Aug 2015 in a shopping retail park.  I don't remember anything about this ticket and I'm not aware of having done this at all.

They now say they are recommending their client takes legal action.  I haven't contacted them yet and not sure what to do about it.  Any advice please?  Thank you for your time.

 

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Who are DCBL's client?  I'm guessing a private parking company, so I've moved your thread to that part of the forum.

 

You say you are not aware of doing this.  Have you moved since 2015?  Is it possible correspondence has gone to an old address?

 

It would be useful if you would upload the latest DCBL letter, redacted of any personal info.

 

 

We could do with some help from you.

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If you have moved since then and or received a letter of claim you must reply. This is close to statute barred so they are phishing to see if you do or should reply and if not will advise their client to file a backdoor ccj to your old address if you have moved 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 5 months later...

Hi. I mentioned these people a few weeks back but got distracted with other life events. Now they’ve written a third time and I’m getting a bit worried. I’ve attached letter - I can’t attach it as it’s a pic on my ohone and it won’t let me??
 

we don’t remember this ticket or event or who could have been driving at the time. Apparently it was in April 2016. 
 

what should I do. I haven’t spoken or communicated with DCBL. 
 

any help would be welcome. Thanks

 

I’m loading pic to laptop to see if I can save it as different extension 

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please complete this:

 

then simply follow the websites listed in our upload guide

 

redact the recent letter as a jpg then convert to PDF please.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I've had to hide your post because you've left the fleecers' reference number and the car registration showing.  Please redact these and post again.

 

Anyway the important thing is you've now got a Letter of Claim and you need to reply with a suitable snotty letter showing them you'd be big trouble if they did do court.

We could do with some help from you.

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I can only find these two letters so don't know what I've done with first two but they were asking for payment, and were basically a copy of each other, just asking for payment, saying i hadn't responded to first letter etc hence the second letter.  Then we got these two (attached).

 

Nobody remembers this, either seeing a ticket or actually parking there.  If somebody borrowed the car they haven't owned up to it, and now, nearly six years later, we have no idea of this or any memory of it.

 

For a windscreen ticket (Notice To Driver) please answer the following questions....

 

 1 The date of infringement? 12/04/2016
 

2 Have you yet appealed to the parking company yet? [Y/N?] no
 

Has there been a response? n/a
 

Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] I haven't seen one
 

What date is on it? n/a
 

Did the NTK provide photographic evidence? n/a
 

 

3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] n/a
 

4 If you appealed after receiving the NTK,

did the parking company give you any information regarding the further appeals process?

[it is well known that parking companies will reject any appeal whatever the circumstances] n/a
 

5 Who is the parking company? UK Parking Control ltd
 

6. Where exactly [Carpark name and town] did you park? Valley Retail Park, Hesterman Way, Croydon

 

dcbl pdf merged.pdf

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well dont disappear for another 7 mts!!

 

you MUST reply to the PAPLOC with a snotty letter within 30days.

 

well done got there...

 

they've only set this hoping you have moved so they can get a guaranteed backdoor CCJ.

 

you haven't so they can't.

 

use our enhanced google search box for

Snotty letter

 

pop your ideas up here 1st before sending to off

you have 30days from the date of the PAPLOC.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to UKPCM/DCB(L) 2015 ANPR PCN PAPLOC - Valley Retail Park, Hesterman Way, Croydon

thread tidied

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The SARs letters will be as follows (via emails)

 

to DCB Legal: 

(a) I am seeking debt advice but I deny any debt and the case must be put 'on hold' for not less than 30 days under the PAP for debt claims 2017.
(b) I have sent your client a SAR
(c) also confirm your correct 'address for service' if you've moved and the PPC has two addresses. (not relevant as they are writing to our current address)

 

to UK Parking Control Ltd:


- ALL photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- all data held, all evidence they will rely on, and a full copy of the PCN, NTK
- and a list of all PCNs outstanding against you and/or this VRN, and remind them that any claim must be for all PCNs, not several separate claims.

 

Are these OK, do I need to add anything?  Do I need to say that nobody remembers this?

 

Thank you

Edited by EveOwes
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That's not what we had in mind.

 

The time to be sending SARs was way back in March or earlier when you first heard from them, not at the last minute when you're on the eve of a court case.

 

You need to write a snotty letter so the idiots realise (a) you haven't moved so no chance of a backdoor CCJ and (b) you're a pain in the backside who would cause them big trouble if they did do court.

 

There's a suitable snotty letter in post 32 at  https://www.consumeractiongroup.co.uk/topic/439586-futuregladstones-anpr-pcn-paploc-funfair-bridge-st-stourport-on-severn-worcs/page/2/#comments  Obviously change things such as the addressee details and the amount of the Unicorn Food Tax,  add the PCN number and send off tomorrow to both DCBL and UKPC, otherwise you could well get a county court claim form

 

Use snail mail, not e-mail, if this does get to court, using e-mail would mean they could file documents at one minute to the deadline full of lies which it would be too late for you to counter.

 

If you want to send a SAR as well to find out what this is all about, then fine, send the SAR in a few days' time, but to UKPC only.

We could do with some help from you.

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Thank you.  The instructions I read seemed to indicate that when you get the LBC with 30 days to respond then you send a SARs.

Anyway, I've taken your example and changed it a bit, as follows:

 

Dear xxx

 

I acknowledge receipt of your Letter Of Claim.  This case is being defended on the grounds that I am not aware of the existence of the PCN or of the alleged infringement.

 

Perhaps you can enlighten me as to why you think your client has a case.

 

Can you also break down the £160 that you are demanding - what extra costs have been incurred, and what was the amount detailed on the original invoice.

 

This alleged infringement was almost six years ago, and it's unreasonable of you to allege this after such a long time without providing anything in support of your client's claim.  I believe your additional costs are also unreasonable under CPR 27.14(2)(g) and these should be removed regardless or if this goes to court I will make a claim to have them removed.

 

Yours sincerely

name

 

copy to UK Parking Control Ltd

 

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If you send that you will definitely be taken to court.

 

There's no reason for the fleecers not to take you to court.  You admit that you know nothing about the case and you make basic legal mistakes: they have every right to bring a case within six years;  CPR 27.14(2)(g) has got nothing to do with their inflated charges, it is a procedure used when someone loses a court case, has to pay the other party's capped costs, plus extra costs for unreasonable behaviour.  As for "without providing anything in support of your client's claim" from their point of view you've had several letters before (which you admit).  Send that and they will be straight on MCOL and in a few days you will have a county court claim

 

I pointed you in the direction of a snotty letter which was written for someone who, like you, had no information about the original "offence" and is therefore generic and suitable for use by you too.  It should be sent word for word (apart from obvious things like the addressees).  It makes you seem like someone who would just make a hole in the fleecers' pockets if they did do court.  The idea is that they will leave you in peace and go after some mug instead - although of course there are no guarantees. 

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We could do with some help from you.

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nothere does it say ever send an sar, pretty pointless.

 

i know you've always had a habit of 'doing your own thing' since you came here, but it might now be time to actually follow our advice from now on and not try to re interpret what people actually advice.

 

its a tried and tested foolproof method of limiting your exposure to the nasty people and their ways, you open a walkway by doing something not advised, be sure as eggs the fleecers will exploit it.

 

dx

 

1 hour ago, EveOwes said:

This alleged infringement was almost six years ago

i would most def NEVER alert them to impending SB....:pound:

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I haven’t done my own thing in the past and have always used your letters word for word. But this is different. It’s a pcn. I looked up snotty letters and was confused trying to find one to fit. 
 

so you want me to mock them? This isn’t Gladstone or Gladys etc it’s a different mob. I am confused. Is that a template for all the fleeces?

 

are you saying I should copy it word for word

Edited by EveOwes
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its dcb(l) ..fake paper only solicitors run by dcbl lot... the TV bailiffs...even worse...:pound:

 

 

 

  2 hours ago, EveOwes said:

This alleged infringement was almost six years ago

i would most def NEVER alert them to impending SB....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There - the obvious changes made:

 

Dear DCBL,

 

cheers for your Letter Before Claim.  I had a good laugh at the idea you actually really thought I'd take such tripe seriously and cough up!

 

As usual you'll have done no due diligence before sending out your bilge otherwise you'd know full well your client's case is complete pants.

 

Your client has scored a big own goal by adding £60 Unicorn Food Tax.  Wooops!  Judges don't like these made-up sums, do they?

 

Your client can either drop this hopeless case or get a good kicking in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend it all on a foreign holiday now that we can all travel again, while all the time laughing at your client.

 

I look forward to your deafening silence.

 

COPIED TO UK PARKING CONTROL LTD

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We could do with some help from you.

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ok then, I will send out the mocking letter as recommended by you guys.  I will send it first thing tomorrow to both of them by royal mail - do I need to send registered post or just next day delivery (I think I read in the snotty letter section that not to do registered post)?

 

thank you for your advice

 

PS Their letter is a Letter OF Claim, not a letter Before claim - does that make a difference? thanks

Edited by EveOwes
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Same thing

2nd class will do with free proof of posting at any po counter.

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hopefully you won't hear any more.

 

That's not guaranteed of course, but at least you have flagged yourself up as a troublemaker to UKPC and the hope is they'll give up on you and go for someone easier to bully.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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What happened to the PCN form Aug 2015?

It is such a pity that that date was not the one they were chasing.

The reason being that one month later the DVLA removed them from getting motorists data because they had been

falsifying photographic evidence. 

 

There is no reason not to mention it at the appropriate time ie if they take you to Court . I am sure they would not want judges reminded of their previous history and of course how does anyone know the falsifications were still not being carried out in the following year. 

 

Leopards do not change their spots. And they have had their KADOE membership removed a second time so we will see if they set themselves up as paragons of virtue if the time comes.

 

I hope you will then change your name here to Eve owes nothing.

Edited by dx100uk
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On 15/09/2021 at 15:57, EveOwes said:

1 The date of infringement? 12/04/2016

 

i think the org thread title and post was wrong for aug 2015 its apr 2016?

 

eves can you confirm a dates mix up?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I will need to find the original two letters. It wasn’t that long ago so they can’t have gone far 🙄

 

but nobody remembers this pcn which makes me wonder about the date. I will check. 

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On 15/09/2021 at 15:57, EveOwes said:

I can only find these two letters so don't know what I've done with first two

 

 1 The date of infringement? 12/04/2016

dcbl pdf merged.pdf 837.61 kB · 9 downloads

these?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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