Jump to content


Complaint Against Barclays, FOS adjudicator sided with Bank, now going to actual Ombudsman for review - Case handler refusing to give copy of my file case unless I submit a SAR?


altosbestos
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 255 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Posted (edited)

Hi there,

 

Have a complaint against Barclays. The case handler already ruled in favour of Barclays (quelle surprise), and I requested an Ombudsman to review this.

 

In the meantime, I also asked her to give me a full copy of my file case, because I think a lot of her reasoning is flimsy.

 

She has refused, saying that I need to make a SAR to have access to that data.

 

Now, in my opinion, this is an act in bad faith, because the SAR can conveniently avoid including communications between the FOS and Barclays, which a genuine copy (with the appropriate deletion of sensitive data) of my case file would contain. 

 

Moreover, the Independent Assessor has, historically, said that: 

 

In a small number of cases I found that the Ombudsman Service had caused avoidable loss. In mid 2010, when complainants asked for copies of documents held on the Ombudsman Service’s case file, they were often told they needed to make a Subject Access Request under the Data Protection Act and pay the standard £10 fee. Under the Ombudsman Service’s policy of natural justice and transparency, complainants are entitled to copies of evidence that the Ombudsman would rely on in order to reach a decision and I recommended that the £10 fee should be refunded. (From the 2010/11 IA Report)

 

So... two questions:

 

1.- Am I right in assuming that this is a deflection tactic to deprive me from key information about my case? This would merit a serious complaint with the IA, and -hell- even my MP if this is being done systematically to shield the banks.

2.- What should I do now?

 

Thanks!!

 

Edited by altosbestos
Link to post
Share on other sites

  • dx100uk changed the title to Complaint Against Barclays, FOS adjudicator sided with Bank, now going to actual Ombudsman for review - Case handler refusing to give copy of my file case unless I submit a SAR?

i've moved you to the barclays forum as we have lots of better experts here

 

what is your dispute over please?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

You could always send a SAR to Barclays as well, see how they've been recording details of your complaint on their systems and see what they've forwarded to FOS. You can then see if the case files match up and flag up any discrepancies.

 

There are no fees attached to sending SARs these days and the timeline for response is shorter than it used to be too (within a month now).

 

That timeline is set by the GDPR and there is little room or excuse to go beyond that.

 

For those reasons, sending your request for your case file via a SAR gives you some more protection.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

Link to post
Share on other sites

Hi there,

Interesting option, yes. As I said my only concern would be the FOS conveniently leaving out Barclays/FOS communications during a SAR, but I think Barclays cannot do the same. 

This complaint relates to an ATM (from Barclays) stealing money from me and Barclays being useless in the subsequent processes to recover my money. 

 

Link to post
Share on other sites

The atm did not steal from you neither did Barclays

I will guess that the machine failed to dispense  money to you?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Alto,

 

Can you give us a brief, bullet point summary of events to date, with the date first and brief narrative.

 

I would simply send the FOS  an SAR now anyway.

 

I assume you already have a SAR from Barclays but, if not, get one off to them too.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi dx100uk, yes. I guess you could say it failed to dispense, yes. 

Slick132,

 

06/04/2020: ATM retains my cash

07/04/2020: I bring this to the attention of Barclays, they say they will investigate

May 2020 & June 2020: Radio silence

July 2020: I pressure Barclays, they say they are still looking into it

August 2020: Radio silence

September 2020: I get fed up and I complaint to the Ombudsman without a final response letter

January 2021: My claim is formally acknowledged and lodged into their system / assigned an investigator

11/03/2021: My claim is rejected by the investigator

14/03/2021: I reply to the investigator and tell her that her that she has presented no evidence whatsoever to support her notion that the cash was actually dispensed

17/03/2021: She says she can assure me she has seen convincing evidence but does not elaborate

18/03/2021: I ask an Ombudsman to review this and also for my case file

19/03/2021: Refusal to provide a case file 

 

----

 

I will then fire off SARs, but I still wonder about my original questions -- whether the SAR really will contain exactly the same information that a vanilla case file and whether this is a strategy to shield the big boys. 

 

Is there any point in writing to the Treasury Select? 

 

 

 

 

 

 

Link to post
Share on other sites

26 minutes ago, altosbestos said:

Hi dx100uk, yes. I guess you could say it failed to dispense, yes. 

Slick132,

 

06/04/2020: ATM retains my cash

 

can we refrain from playing secret squirrel here please..?

 

I guess you could say it failed to dispense, yes. - the machine either dispensed the cash you requested or it did not.?

 

ATM retains my cash.... - so did the metal letterbox open revealing the dispensing slot but no money came out 

or did the slot fail to raise at all?

 

most machines now have external and internal video cameras in addition to 100's of sensors that can easily tell if cash was dispensed or got caught although i will say some barclay ATM's are the oldest in the whole ATM system. dating back to the early 1990's which have never had these fitted.!!

 

the barclays sar should get you everything you want 

how much was requested from the ATM to be dispensed.?

 

  

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...