Bank details hacked - Unauthorised transactions - lost £18k in savings

[Angel6661]

My dad's bank got hacked 

 

Well what has happened is I deal with my dads money  and I have mine and his mobile banking app on my phone (was unaware I was not ment to as no one told us otherwise) 

 

Long story short  someone managed to get into both banks transferred all my dads money to my bank and then used my card and PayPal to set up lots of gambling sites in my name and deposited all mine and my dad money onto them 

 

I went to my bank but they refused to refund me as they say its my fault as it matched my ip address  ( this has happened while I had covid and was ill unable to get out of bed)

 

we went into my dad's bank (yorkshire bank) to report it but they seem to say because my dads app was on my phone its my fault

 

my dad lost £18k and we are not seeing a way to get it back

 

any help would be helpful 

 

I know I've not done anything wrong but I feel I being blamed

I mean if I need anything I just would have asked my dad 

[BankFodder]

I'm very sorry, but you have posted your story in an unbroken block of text which is very difficult to read – especially on a small screen. Also this is to be absently no punctuation so it's very difficult to understand what you want to say.

Please will you repost your story – spaced and punctuated so that it is clear and this will encourage people to come along and give you the help that you need.

Thanks

[dx100uk]

Post 1 now made clearer and without the text speak.

 

your problem here is you have allowed this to happen by not keeping your devices security upto date and not being aware of how easily it is to compromise a mobile phone.

 

So how did they hack your phone? And was this your existing paypal a/c?

for this all to have happened it must have been weeks it was going on without your knowledge?

 

Dx

[Angel6661]

it was my paypal I did I claim though them and they declined it. it was over about a week .I dint know how they hacked my phone 

 

I not sure how it got hacked.

 

It was my paypal I opened a claim with it got declined 

 

It was going in for over a week

[dx100uk]

typically these scams are done through the hacking of your paypal a/c

are your fathers A/c or debit card linked as a payment source there as well as your a/c and debit card?

[Angel6661]

8 minutes ago, dx100uk said:

typically these scams are done through the hacking of your paypal a/c

are your fathers A/c or debit card linked as a payment source there as well as your a/c and debit card?

No just mine 

 

Thay somehow got my dads details from my phone and transfered all his money bit by bit into mine then used my card though paypal to  open and deposit  money in loads if different gambling sites in my name 

Edited March 20, 2021 by Angel6661

[dx100uk]

Well you've obviously downloaded some form of skimming app on your phone.

You say a week? When did this all start date please

 

And have you now cleaned your phone of it? Using one of the many security apps you can run?

[Angel6661]

7 minutes ago, dx100uk said:

Well you've obviously downloaded some form of skimming app on your phone.

You say a week? When did this all start date please

 

And have you now cleaned your phone of it? Using one of the many security apps you can run?

9th March  and n how I fo that tge other thing too is I had a big win on the only gambling site I use and it all started after that

[dx100uk]

stop hitting quote just type,  please

 

can you try and concentrate on the content of what you are writing here...

the above makes no sense and i'm not going to keep correcting all the mistakes like in your past posts.

 

tell us the complete story from day one.

p'haps using short dated bullet points .

 

then we can get you moving.

 

if you have any letters or documents/emails

read our upload guide carefully

and pop them in one multipage pdf please

 

 

 

 

[Angel6661]

.I have both mine and my dad moblie banking app on my phone 

 

.someone took all my money

 

.thay also took my dads by transferring my dads money from his to my account

 

.thay set up loads of gambling accounts in my name 

 

.my bank says its my fault as thay seid the ip address matched my ip address 

 

.thay closed down my account and refused to give my money back

 

.this come after I had a big win on my gambling app 

 

Happened from 9th March same day I got my big win in my account 

 

And lasted about a week

 

.thay also used my PayPal that I had my bank account and debit card saved on

 

.opened up a claim with the and thay declined it 

 

Edited March 20, 2021 by Angel6661

[dx100uk]

You need to know how this happened..

have you scanned your phone to find the hacking app?

something is not right here

there's too much info that has been harvested and gained here for it to be a simple hack

 

Find the cause please

use the Malware bites app or something

[Angel6661]

How do I do that in my phone 

[dx100uk]

what is your phone please

and is this the only device you use?

 

dx

 

[Angel6661]

Yes and yes

[BazzaS]

“what is your phone please

and is this the only device you use?”

 

reply: “Yes and yes”

 

Something tells me the OP is going to have to start engaging more if they want to help CAG help them .....

[dx100uk]

[Angel6661]

That's what happened that all I know

I don't have any other device I use 

 

I have a Samsung galaxy  s10 plus 

[dx100uk]

here is a good guide

let us know the results of the scanning please

what apps it finds that are suspect 

paste the report here

 

 

[Angel6661]

How do I do the scan

[dx100uk]

https://android.gadgethacks.com/how-to/tell-if-your-android-has-been-hacked-what-you-can-do-about-it-0166470/

 

sorry autolink didn't work

 

dx

 

 

[45002]

Angel6661

 

Download free malwarebytes from google app store  here http://tiny.cc/gfxutz and see what that scan shows up ?

 

 

.....

Edited March 20, 2021 by 45002

[Angel6661]

The scan came up with northing other than Web shield  off

[Angel6661]

Doing a malware scan now