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New idea to get the DPA to help us?


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Just read these interesting snippets from the information office:

 

Preventing automated decision making

You can write to a data controller to ask that they do not take any decision that significantly affects you based solely on an automated process. For example, many banks have a computerised system of credit scoring.

Where a decision has already been taken on this basis you can ask the data controller to reconsider or to use a different method to make the decision.

 

Preventing processing that may cause damage or distress

If you think that certain processing is, or is likely to, cause you or someone else to suffer substantial damage or distress which is not justified, you can ask the data controller to stop that processing.

 

(source: http://www.ico.gov.uk/eventual.aspx?pg=SR&cID=6789)

 

Maybe the first one could be used cunningly to somehow get the banks to admit that their systems for paying/bouncing DDs etc are all automated?

 

The second one could be interpreted as the processingn of unlawful charges against your account causes distress so they should stop them? Also that the banks collections department should not continue to use your phone number or address to harass you about charges?

 

Just an idea or am i clutching at straws here?

(Yes I work for a bank but am here to help! Please be nice to me! :))

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Do the first and they might decide to charge you for it. There is nothing in the act which prevents charging for this.

The second is dealt with in the DPA FAQ and in the s.10 notice template

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

(Yes I work for a bank but am here to help! Please be nice to me! :))

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Thanks

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