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Hermes destroyed my parcel, and wont compensate because its on their non compensation list


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Thanks for this, ive attached a pdf of my draft. Left out my name and the date as ill add them in when needed Not the best at english so any adjustments please let me know Letter of Claim.pdf

I've made a few edits. Also I notice that you haven't included the delivery costs. You should include those and amend the letter of claim to reflect that. We have to be careful about the wor

just seen it, its excellent, let them know they can't get away with this. Really intrigued as to what they have to say about themselves 

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Hi, back earlier than the 14 days.

Hermes got back to me, got sent an email from what im presuming to be a senior member of their team. 

They've stated they can't refund more than £300 and that's about it. Ive attached the email in pdf format 

I would assume that this voids the 14 day wait and we can now proceed forward?

Your scan Scan to Hermes Complaints Incident 210415012967.pdf

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I thought I would modify the wording of the particulars to reflect the partial refund, please let me know if there is anything I need to amend

 

Breach of contract and/or Conversion, unfair
trading the claimant used the defendant's
delivery service reference number
6200157247452489 to send a parcel containing
a laptop computer value £719.10 to a UK
address. The defendants damaged the parcel
and then destroyed it with no warning to the
claimant and without authority. The
defendant's actions are Unfair Trading within
the meaning of the Contract Protection of
Unfair Trading Act 2008. The defendant
partially reimbursed to the value of £300,
as per insurance taken out by the claimant.
The defendant refuses to reimburse any
further. The claimant seeks £519.10, the
remaining value of the laptop plus a maximum
of £100 damages for conversion in the
discretion of the court: total £519.10 – plus
costs

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Please hold fire and wait for a further response tomorrow

Have you actually received the refund?

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That's fine but you haven't actually responded as to whether or not you have received the £300 reimbursement.

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Posted (edited)

Sorry must’ve slipped my mind, I did, got it back through PayPal and it’s currently sitting in my bank account 

Edited by mynamenotjeff
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Breach of contract and/or Conversion, unfair
trading: the claimant used the defendant's
delivery service reference number
6200157247452489 to send a parcel containing
a laptop computer value £719.10 to a UK
address. Defendant damaged the parcel
and then converted it by destroying it with no notice to the
claimant and without authority. The
defendant's actions are Unfair Trading within
the meaning of the Contract Protection of
Unfair Trading Act 2008. The defendant
reimbursed the claimant £300, but

refuses to reimburse further. The claimant seeks £519.10, the
remaining value of the laptop +conversion damages not exceeding £100 in the
discretion of the court: total £519.10 – + interest on £419.10 per County Courts Act 1984 +
costs

I don't think you should refer to the insurance at all. There is a suggestion that you accept the validity of the insurance and of course apart from the fact that the insurance requirement is unfair, your claim is predicated on the fact that their insurance requirement is unenforceable.

 

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That’s fair enough, thanks for the advice again

 is there anything else? should I wait for the 2 week period to expire or does the fact that they got back to me before then void that and allow me to proceed?

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I think it would be best to wait for the expiry of the 14 days. There's not long to go anyway. Are you completely ready to click off on day 15?

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Just a quick update, the 14 day period expired today and still heard nothing, so I have gone and submitted the claim on money claims. Hopefully this will stir up a positive result. I will keep everyone posted on any updates. Again, thanks for all the advice

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