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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Hermes destroyed my parcel, and wont compensate because its on their non compensation list **WON**


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How long ago did you launch the formal process?

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Best to give them about 14 days.

Also I think I'm going to change your letter of claim a bit

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Quote

 

Letter of Claim- Tracking ID 9720470248287981
Dear Sir/Madam
As I am sure you are aware, I used your services on Thursday 11th March to
post a parcel containing an ASUS Laptop to the value of £719.10 to an address
in the United Kingdom.
I understand, after conversations with employees of your company and email
confirmation, that the parcel did not reach its intended destination as it was
damaged in transit, and subsequently you made the decision to destroy my
parcel.
Your contractual obligations were to deliver my parcel safely to its intended
destination and these criteria were not fulfilled. Not only have you breached
your contract with me by failing to deliver this parcel, but you have also
breached the Interference with Goods act 1977, by committing the tort of
conversion by destroying my parcel without my knowledge or consent. 

Furthermore you have provided no evidence either of the damage which was caused by your negligence or of the subsequent claimed destuction of my property. You

As a result of what has been outlined above, this is my official notice that I am
proposing to sue for the value £719.10, which was properly declared prior to
my postage of the parcel. I shall also invite the court to award an additional
sum of £100 in acknowledgement of the Conversion.

I also consider that the destruction by you without my authority of my property and then your denial of any compensation amounts to unfair trading within the meaning of the Contract Prevention of and Trading Regulations 2008. You may be certain that this will be brought to the attention of the judge and that the resulting judgement will be forwarded to trading standards as well as widely published over social media.
If I do not receive a reimbursement of £819.10 within 14 days, then I will
proceed to sue you for this amount in county court without any prior notice
Yours Faithfully

 

 

I've made a few edits. Also I notice that you haven't included the delivery costs.

You should include those and amend the letter of claim to reflect that.

We have to be careful about the wording of the particulars

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Thats fine with me, i always hated letter writing in english class definitely not my forte

14 days sounds good, like you said no rush really 

Yeah i thought i should leave out the delivery cost, as amazon actually refunded me for that when i first posted it, as they said they would cover postage

Edited by mynamenotjeff
amendment after new post
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Something like this, I expect

 

Quote

Breach of contract and/or Conversion, unfair trading
the claimant used the defendant's delivery service reference number XXX to send a parcel containing a laptop computer value £XXX to a UK address.
The defendants damaged the parcel and then  destroyed it with no warning to the claimant and without authority. The defendant's actions are Unfair Trading within the meaning of the Contract Protection of Unfair Trading Act 2008.
The defendant refuses to reimburse or compensate the claimant. The claimant seeks £XXX, the value of the laptop plus a maximum of £100 damages for conversion in the discretion of the court plus the delivery fee of £XXX: total £XXX – plus interest pursuant to section 69 of the County Court act 1989 plus costs

 

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no

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I've made a further modification to the proposed letter of claim above. It is in red.

I thought it might be interesting to introduce this allegation as well of unfair trading

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just seen it, its excellent, let them know they can't get away with this. Really intrigued as to what they have to say about themselves 

 

Is there anything else I should send along with the letter, or is that literally all I need to send?

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If you had done your reading around, you would know the answer.

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I have also made some changes to the proposed particulars of claim. You should start preparing your claim using the courts money claim website and make sure what has been drafted above fits into their limited space. If it doesn't then let us know and we will amend it so that it does fit

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This website is about self empowerment. I think we already suggested that you read the stories on the sub- forum and also the steps involved taking a small claim in the County Court.

You don't know the way forward then you will lack confidence. You will handle things much better if you have done the reading so that you understand where to go

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  • 3 weeks later...

Hello again

hermes have just got in touch with me via email, saying that they have processed a refund of £300 plus postage so £318. Obviously the laptop is worth £718. To be honest I was not expecting this, and I’m unsure what to reply and if I’m meant to still processed with court action, which would’ve been on the Monday coming. Any advice would be appreciated 

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Well that's not a bad start – but you can do better.

If they have made the payment to you unconditionally then I suggest that you wait until it arrives and put it in the bank.

After that I would send them another letter of claim pretty well the same as the one you have originally sent them and tell them that in view of their partial refund you are now proposing to sue them for the balance plus you will be inviting the court to make a discretionary punitive award in respect of the tort of conversion.

If you happy go ahead with this then put up the draft letter of claim here. I come in the what we put in the last one but basically is the same wording but slightly modified to suit the new circumstances

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That's fine – and yes, a further 14 days

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