Debt assigned from Very.co.uk to Lowell –

[lexzoooo]

I accumulated around £2,5K with Very.co.uk.

 

I paid them regularly. But for some reason the account statement gets generated every 28 days and they take payment a few days after.

The issue with this is that the payment date is ever changing.

After a few months it was earlier than my payday, so I started to struggle with repayments.

I contacted them several times, but they were unable and unwilling to help. And of course after paying late a few times due to the ever-changing date the interest went up like crazy.

I received the regular statements till in July I noticed they've registered a default on my file. I didn't receive a notification of this!

I contacted them and was told they debt will be handled by some other company that's not yet assigned.

 

So I waited.

 

In November Lowell sent me a letter saying I need to pay them now.

I lost my job due to COVID so I put off contacting them for a few months.

I received 3-4 letters from Lowell since November stating the same thing.

If I login to my Very.co.uk account I can still make payments and access all my info and I'm 'only' in arrears with  £1700.

 

My questions are:

Should I pay Lowell or Very?

Should I ask Lowell to provide me with deed of assignment or anything like that?

Should I report Very for not sending me the notice of default?

Also, how can I be in default if on the Very account page all seems fine, except for the arrears?

[dx100uk]

sold to lowells then.

 

when did you take this cat account out please?

 

[lexzoooo]

So weird, Very is still issuing statements ... I opened it August 2017

[dx100uk]

does any letter from lowell state our client xxxxx??

[lexzoooo]

No, the actual body of each letter is a generic template.

 

Shop Direct (Very) appears in the header in a table, with the title "Your Outstanding Accounts" and within that it's in the column called "Original Company Name" and a reference number is in the "Lowell Ref" column.

 

This is why I'm questioning this. The terminology and lack of actual paperwork makes it sound a bit dodgy.

[dx100uk]

ignore lowells then till you get a notice of assignment.

 

as for who and what you pay

i'd be getting an sar off to very then you'll get all the comms and account notes too.

 

the interest thing is one that happens all the time 

their period is 28days and has always been, thats how they make their money.

 

as this is from 2017 they'll most probably be little to explore re any paperwork errors etc re enforceability.

 

have you other debts you are having trouble meeting?

if so it might pay you to investigate pro rata payments to all of the non priority debts them.

 

[lexzoooo]

Thanks for this!

 

I'll send a SAR out to Very early next week to see what's happening there.

 

As for the Lowell Notice of Assignment, is there a similar letter template to SAR I could send?

Or would the notice of assignment be supplied in the data Very will send after the SAR request?

 

Lowell's latest letter mentions that they "might" issue court proceedings, so I don't know if I should ignore them totally. 

 

[dx100uk]

just send very an sar..

 

why not scan up all these letters to ONE multipage pdf

please read our upload guide CAREFULLY and redact each page as a jpg first. ..

 

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

[Bazooka Boo]

Standard computer generated threatogramme they always spit out, makes them feel special.

 

IGNORE lowlifes, 

[lexzoooo]

I'm sorry but it appears I didn't remember all the details!

 

Attached the letters, let latest one got binned by mistake, but it's a repetition of the February one with the added line of threat of taking further action, such as bringing this to court. 

 

Early December I receive a letter from Lowell saying they bought the account.

Attached was a Notice of Assignment from Lowell – albeit a very dodgy looking one. Does it look legit?

 

End of December I received and Annual Statement which shows as if Lowell owns my account since July.

I checked and my credit file states the same... but is it okay for them to wait 5 months to let me know about the purchase/sale?

 

Jan, Feb, March the same templated letters.

ShopDirect-Lowell-2020.pdf

[dx100uk]

told ya...

 

get an sar off to very.

 

you are safe to ignore lowell until/unless you get a letter of claim.

 

lets findout how much of this debt is bogus or mis calculated interest etc etc .

 

balance?

[lexzoooo]

The balance is around 2,5 but it matches the Very account balance. 

 

Although I no longer can access any statements on their site, so it's hard to tell what's what. 

 

Thanks a bunch for the advice so far !

[dx100uk]

sorry yes you said £2.5k in post 1

lowell will push this to court for that sum.

esp as its so new and an online? sign up?

 

get that sar running asap.

 

 

[lexzoooo]

Okay I’ll send the SAR to very on Monday. But will that give me a stronger argument for a settlement offer? Or perhaps even manage to shut them down coming after me?

[dx100uk]

wont stop you having to pay 'something' most probably.

you are in the info gathering stage.

 

they've not yet if if if they do issue a letter before claim, so fairway to go before again if if if they then issue a court claim.

however fair to say you DO owe money, but that doesnt mean you blindly start paying a dca never ever do that without the proper checks and balances are done.

 

 

[London1971]

Hi there,

 

I have experience of experience of Lowell and Very / Shop direct. None of the letters that you have received so far are anything to worry about. The SAR that you will receive from Very is very (forgive the pun) easy to understand. There will be a page of 3 letter codes to help you identify their terminology. One of those will be ' Default Notice Sent' and a date next to it. There will also be a screen note that you are looking for saying ' Sold to Lowell Balance £xxx'.

 

That will tell you, what I am 99.9% sure of, that the debt has been sold to Lowell and all you need to do is ignore anything that isn't a letter before Action or Claim, something that may never happen.

 

As an aside, you are still entitled to a 6 month payment holiday for mortgage payments, Council Tax deferment, 3 month holiday's on other loans to help you get back on your feet after Covid.