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    • I've had another look at their WS and as it definitely states that they are pursuing you as the keeper in point 19 they must lose their case because their PCN is not compliant with PoFA on two counts.  First is the fact that they must have a parking period and it is quite clear that entering and leaving the car park does not constitute a parking period since some of the time the motorist is either driving around looking for a parking spot then leaving the spot and driving to the exit. All that takes time so that is one fail. The other fail is in their wording when they are trying to transfer the liability of the alleged debt from the driver to the keeper. They are supposed to include at Schedule 4 s9 [2][f] this "(if all the applicable conditions under this Schedule are met)". That in itself makes it non compliant but the fact that they haven't got a parking period means they haven't met the applicable conditions.   Looking at their contract, the names of the signatories and their positions in their respective  companys have been redacted. You do need strict proof of who actually signed. There is no specific authorisation from the Client to allow Court action in pursuit of non payers. In section 11 which is like an addendum it states" the Company shall provide parking control" but doesn't state if that includes legal pursuit as well and it does not appear to be signed.   The entrance sign does not include the T&Cs so it is only an offer to treat  not  an offer of a contract. Their only appears to be one type of sign inside the car park which is unusual and a lot of the signage is in too small a print to be acceptable in Law as capable of forming a contract. The signage also includes unlawful demands for extra charges which makes the whole contract invalid.  PoFA 2012 made it quite clear that the maximum  amount claimed was the amount on the sign. This has been reinforced by the Private Parking Code of Practice which states that no extra charges can be made over the signage figure. Indeed a Government Minister is quoted as saying that the extra charges demanded by parking companies are "a rip off" yet they still include them. They are an abuse of process and should be subject to adding exemplary costs payable to the motorist to act as a deterrent to rogue car parking companies.   They have no planning permission for their signs and ANPR cameras which means that in addition to them being unlawful because of the extra charges they are also illegal because they have not been given permission to be there under  the Town and Country [Advertisements} Regulations  1969. They are supposed to comply with the Law and the IPC code of Conduct and they have done neither. The new Private Parking Code of Practice  draws attention to it as well  s14.1 [g]  "g) responsibility for obtaining relevant consents e.g. planning or advertising consents relating to signs."   So it is not as if this is a secret-since it has been out since February 7th 2022 . You would have thought that as this Code was designed to root out the rogues in the industry that the parking industry would already have made adjustments to their activities in order to align themselves with the will of Parliament as proposed by Minister Neil O'Brien  who said   "The publication of this Code therefore marks the start of an adjustment period in which parking companies will be expected to follow as many of these new rules as possible."   Ignorance of the Law is no excuse but even Gladstones are surely aware that the extra charges are unlawful  it beggars belief that they can aver that they have told the truth on their WS.
    • Evening all,   I am looking for a little bit of advice, any would be appreciated. I am a bit hesitant in giving all the in's and out's as I am not sure of the forums procedures and I do not want to compromise my situation.   Basically as a result of a few issues in my life inflicted/self inflicted I ended up in a bad situation financially. A company brought a debt off a lender I had used and took me to court, I really mis-managed this and although I attended court with a case the verdict went against me. I accepted this but never heard anything back from them and admittedly as I was struggling didn't pro actively seek them out to make payment. So, on my Credit report I had a CCJ due to expire Sept. 2022, which I associated to that particular incident. Anyhow, I have recently received a Notice of Application for Attachment of earnings order, however, this is regarding a completely different debt/Court procedure to the one I participated in. The creditor, to my knowledge has never contacted me and until this week I have never received any correspondence to this case from the creditor or county court.    Basically, I was just after a bit of advice, on how to go about this. I am worried that if my employer is advised of the CCJ, it makes my position uncomfortable, maybe untenable which will only be negative to my situation.    So can I still contest this and possibly get it removed via the courts, can I delay it for 3 months to get it statue barred, do I pay the whole amount (to a company whom brought it at a pittance) or do pay it off and if so, can the figure be negotiated and how long would it affect me credit score?   I apologise for the number of questions, and appreciate any advice. My concern is the application ruining a very good job for me.   Thanks in advance
    • Thanks, I am worried because on the citizenship application they ask if I received warning, I am not sure if TFL warning this the same police warning or not?? 
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James Price's Garage – Wrong car diagnostic


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Hi.Just wondering if anyone can help me out with complaint letter to a car garage. I dropped my car to a garage for diagnostic due to lack of cabin heating.Fans was blowing a cold air.Only way to get any heating was to keeping a car above two thousand rev for couples of minutes,soon a rev drop started blowing cold again. Did explain everything to a garage all symptoms and asked them for diagnostic. It took them less then 5min to diagnose a fault without any tools at all a part from a torch when looked under a bonet. They told me it's a heater matrix blocked. The part was only available from mazda dealer at price £347 including vat.They quoted me at £510 including labour costs. I decided to go ahead and get it fixed.When part arrived to a garage it's turns out that they need to strip all dashboard.Also pump out air condition gas which will cost extra £30 for gas.They also said the overall quote will increase slightly due to striping all dashboard but haven't gave me exac figure.At the end it worked out from £510 to £686. When went to collect a car and pay for repair has been informed there heating still not working because of the another issue possibly EGR cooler or headgasket.To get it diagnose which one it is they quote me another £120.I payed original bill £686 and took my car to mazda dealer for diagnostic it's turns out its headgasket. I want to complaint to a garage for wrong diagnose which costed me nearly £700.Why they haven't take in to consideration any other factors which could affect cabin heating.

 

Hi.Just wondering if anyone can help me out with complaint letter to a car garage.

I dropped my car to a garage for diagnostic due to lack of cabin heating.Fans was blowing a cold air.
Only way to get any heating was to keeping a car above two thousand rev for couples of minutes,soon a rev drop started blowing cold again.
Did explain everything to a garage all symptoms and asked them for diagnostic.

It took them less then 5min to diagnose a fault without any tools at all a part from a torch when looked under a bonet. They told me it's a heater matrix blocked.

The part was only available from mazda dealer at price £347 including vat.They quoted me at £510 including labour costs.
I decided to go ahead and get it fixed.

When part arrived to a garage it's turns out that they need to strip all dashboard.Also pump out air condition gas which will cost extra £30 for gas.

They also said the overall quote will increase slightly due to striping all dashboard but haven't gave me exac figure.
At the end it worked out from £510 to £686.

When went to collect a car and pay for repair has been informed there heating still not working because of the another issue possibly EGR cooler or headgasket.

To get it diagnose which one it is they quote me another £120.

I payed original bill £686 and took my car to mazda dealer for diagnostic it's turns out its headgasket.

I want to complaint to a garage for wrong diagnose which costed me nearly £700.  Why they haven't take in to consideration any other factors which could affect cabin heating.

Edited by BankFodder
Restructured to make it legible
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You posted and a solid block of text. I have restructured it.

Please will you post using proper spacing and punctuation. Otherwise is extremely difficult for people to read – especially when using a small screen such as a telephone.

What is the name of the garage which carried out the incorrect diagnosis and work please?

Have you had the head gasket replaced now and does the heating now work? Are you able to get something from master to the effect that the work which is carried out by the first garage was inappropriate to the problem and did not fix it?

We can certainly help you draft a letter – I'm afraid that knowing these garages, it will probably go to a court claim and we can help you with that as well if you want.

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James Price's Garage 

Rac Approved Garage 

WS1 2EN.

I haven't got in touch with the first garage yet.I want to put in everything in writing to them so there won't be any excuse.They already mentioned that if I looking for future diagnostic the going to be another £120 charge for it.This has been said to me on the day when collected a car after heater matrix replacement.

I haven't replaced a head gasket yet.

It's huge cost which I can't afford at the moment.I spend nearly £700 for heater matrix matrix,then week after another £100 down mazcare in Wolverhampton for diagnostic.So at the moment £800 gone without any results.Head gasket it's going to cost nearly £2600£.

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I think you will definitely need a written assessment of the work and the cost and comment on the work carried out by James Price in order to continue.

If you can get that then we will help you draft a letter to James Price's garage

Is this the one?

https://www.jamespricesgarage.co.uk/

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  • BankFodder changed the title to James Price's Garage – Wrong car diagnostic

Please confirm the vehicle model, it's age and approx mileage.

 

Also, do you know it's approx value, ignoring any faults.

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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doubt you can ever decide its the heater matrix by not using a diagnostics machine... scammed!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Already got written assessment of the work and cost from mazcare in Wolverhampton,which clearly stating failed head gasket and labour cost.Did asked about comment and the work carried out by James Price's garage.Have been told that they don't want to get involve in work carried by first garage.

 

Vehicle model Mazda 6 skyactiv 2,2 diesel.Reg xxx.

Value around 4,5 to 5 thousand pounds.

Mileage 149000.

Cost already paid to James Price's Garage £700 for replacing heater matrix.

Cost of head gasket eta £2600

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Please will you monitor this thread for a full reply later on – but probably tomorrow.

Could you give us the dates that this all happened please

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Check this. See if it is correct or if there is anything you want to add and you would be happy to sign it.

I suggest that you send this off – without any deadlines et cetera but ready to send off a letter of claim if they don't respond to you within seven days. No need to wait any longer than that.

 

Quote

Dear Sir/Mdm

 

On XXX day I visited your garage with my vehicle registration number XXX and asked you to investigate a failure in the heating system which resulted in only cold air flowing into the cabin area unless the engine was kept revving above 2000 rpm.

All of these symptoms were explained to your staff.

Your engineer carried out an inspection underneath the bonnet and reported to me that the heater matrix was blocked.

I was told that the cost of replacement heater matrix was £347 including VAT and a total of £510 including Labour costs.

On this basis I agree to the repair. The heater matrix was ordered and when I returned to the garage for the work to be carried out I was then told that there will be an additional cost of £30 for air-conditioning gas and also that the work was more complicated than had first been envisaged because it involved stripping out the dashboard and so the cost of the work would now be £686 instead of the originally quoted £510.

When I returned the garage to collect the vehicle I was informed that the work is not solve the problem and that there was probably another issue such as the EGR cooler or alternatively the head gasket.

I was told that to carry out a further diagnosis would cost me another £120.

I settled the originally agreed bill of £686 and then went to an authorised Mazda dealer.

The Mazda dealer carried out their diagnosis and discovered that the problem was indeed a head gasket.

Because of the money spent on the unnecessary work recommended by your garage, I have been unable to have the head gasket replaced with the result is that despite the cold weather, I have been unable to heat the inside of the car.

I am enclosing a copy of an investigation report from Mazcare in Wolverhampton which confirms their diagnostic that the problem is indeed the head gasket and not the heater matrix as identified by you.

This means that the work which is carried out by you was unnecessary and has failed to repair the fault.

I’m writing to you to ask you to reimburse me the £686 which I spent with you as a result of your faulty diagnosis.

 

YF

 

 

 



I fully expect you will have to issue a letter of claim and so you should read around the forum about the steps involved in taking a small claim. It's not difficult but it's worth being aware of the steps in advance so that you feel confident about what you are doing.

Also, be sufficiently understanding of the steps and what it means that you are happy to send the letter of claim and then click off the claim on day 15 when they failed to respond to you.

I think you can be quite certain that you will have to issue the court papers. Don't imagine that you can send a letter of claim and they will simply fall into line. So don't bluff. Only send the letter of claim if you intend to go through with it otherwise you will simply lose credibility – but if you don't issue court papers then frankly you may as well give up

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