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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Caught shoplifting boots -


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First of all, welcome to the forum. We won't judge you. We've had quite a few people here who have been caught shoplifting and don't know what to do and they come to us.

They all very nervous and of course everybody is very ashamed – but we won't judge you.

You posted in a very solid block of text and with very little punctuation. I have tried to restructure your story but I don't know if I've got it all right.

If you make any further posts, please will you include lots of spacing and also punctuation so that it makes it easy for people to read – especially on a small screen.

What shop was it? You can tell us so don't worry about it.

I don't expect they will do anything – but you don't say if they took your name and address

 

Hang on, I see that they have sent your letter so obviously they did take your name address.

The first thing is that the police won't be called. You will probably find that they have taken all the action that they intend to – but they have banned you from the shop and you probably should respect that ban and not go back.

You've obviously had a very bad shock – and it can't be very comfortable. If you've got any friends to talk to about this then that would be a very good idea.

However, it sounds to me as if you need to talk to somebody professionally and I would suggest very strongly that you go to see your doctor and explain everything that has happened and everything that you are going through.

I expect that your doctor will be very sympathetic and very helpful about it. You say that you're already on some medication so your doctor will obviously be a bit familiar with your situation.

Although it's not what you came here for, you have also suggested that there are problems with your marriage.

We don't give advice on marriage problems here – but if you have discovered that your partner is behaving in the way that you say, then maybe you should raise that with your doctor as well and see about going to talk with a relationship counsellor.
There is no reason why you should have to accept this kind of thing.

I would suggest that you get talking to somebody – a professional – to start understanding better the effect that this is all having on you and what you should do about it.

You should certainly do something about it – not just suffer in silence

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Don't worry.

I'm pleased for you that you are brave enough to go see the security guard – and I'm sure that you feel a lot better about that.

I do think that you should go to see your doctor and tell them all about it – and also the problems at home.

It seems to me that there are several things which need to be sorted out

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