ABBEY Statements *Warning Beware*

[clivey888]

Today i phoned abbey complaints line as i was baffled why i rec a copy microfish statements that the only charges listed were oned that also had a credit next to them dating back to 2002.

 

If it weren't for the fact that i new 100% i was charged £400 alone nov 2004 i probably would of given up but after being transfered to around 4 people including call centre in india i got through to the complaints dept (08456006014) spoke to a very helpful lady who put me on hold for 5 minutes came back and apologised as appartenly they print off 2 lots of statements, 1 with charges listed and 1 without and it was the ones without that i received.

 

I am now waiting for the proper ones to be sent out, So if you rec your 6 years of statements and seem baffled that there seems to be charges missing you are prob right and need to chase them up.

 

Seems another stall tactic is in hand, If you do chase this up don't expect to be put through to the right person straight away they will throw you pillor to post hoping you give up, The number above is the one you need.

 

Hope this helps.

[alanfromderby]

The alternative is to complain to the Information Commissioner - or better still, follow the non-compliance process in the Bank Template Library.

[12thdomino]

You have me thinking now, I think I could have been conned received one years back statements, nothing for 2005, the previous three years transactions. I contacted them about 2005 and was sent a schedule of charges, I thought strange

 

But I have just posted my "final letter before court action"

 

2005 was a bad year but according to the schedule which I got four times there is only a £300 in charges

 

In fact I've just calculated the months I was overdrawn from the transfers from savings account back to current and they dont tie up, the cheating, lieing, unprofessional - better leave it there I think

 

Arrgghh oh I am annoyed, I'm not a happy bunny:-x :-x

 

How do I sort this out?

 

This shows how this bank works, it would seem that the bank knows exactly what it is doing here, Well if I go to court it will be brought up

 

12thdomino

[Russjo]

It's not too late, as long as you are clear when you file your claim about what charges you are claiming, that is what matters.