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Vic Vs MBNA - ADVICE PLEASE

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:confused: Sent my S.A.R - (Subject Access Request) on 23rd November and got the following response today:

 

" Thank you for your letter dated November 23rd 2006 which we received on November 27th 2006. We are currently investigating your complaint and will send you a full response by December 24 2006.

 

In the meantime, should you have any queries please call the Customer Advocate Office on 01244 672 628 Monday to Friday 8am - 5pm.

 

Yours Sincerely

Stephen Bailey

Customer Advocate Office"

 

As far as I'm aware I've not made a complaint yet, I've just requested my information with the SAR. Is this a normal response? What do I do now, just wait?

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i was sent the same letter then they sent me a response and a cheque and an offer for half the charges a few days later - i refused of course and the sent them my LBA, stil waiting to hear from them fingers crossed


Halifax received S.A.R - (Subject Access Request) 22/09/06

statements recieved 05/11/06 claim for £1191 £1101 for joint acc £90 for sole account

Prelim sent 22/11/06

01/12/06 claim settled in full sole account £90

decline of 1st offer £712 for joint accoint LBA & decline letter sent 05/12/06

 

VIRGIN MONEY sent S.A.R - (Subject Access Request) 30/09/06

statements sent with offer of £160 claim for £335 04/11/06

prelim sent for remainder accepted £160 as part settlement 05/11/06

23/11/06 no reply LBA sent

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