Jump to content


  • Tweets

  • Posts

    • The second one?  The first one they haven't collected it is still sitting here waiting for Hermes to pick it up.    The second they didn't offer a returns label yet, to be honest they have done nothing with it.    If I stick with the same model around £320 ish at the moment, if I change to the Dewalt (amazon don't sell it) £500 ish but it is a completely different model and better.    However in either instance I have to be given cash to put towards it not amazon vouchers.
    • you don't need legalise at all.   100's of suitable no paperwork/holding defence example here already  use our std format    why didn't you chase the SAR to vanquis? they only had 30days? you ideally need to findout where this phantom payment came from, cause if its not by you or fake/mistake on their system, you could nail the case shut by filing our SB defence.   but you've had a month to do all this and wasted it...
    • Why haven't you return this one? And how much would it cost to buy one elsewhere?
    • Sorry, I thought I had read what I needed, and just needed to submit the final part to dispute it. I now know different.   For my defence all I can think to say  ( I don't understand all these laws/terminology) is ;    I vaguely recall having dealings with Vanquis some 8 years ago, and cannot recall the specific details of accounts or agreements which the claimant refers to - I sought further details via a CPR13;14 and CCA request. Whilst I received a letter of acknowledgement no further details were forward to myself. Without such evidence I deny any breach of agreement and/or any money owed to the claimant. A SAR has been sent to Vanquis for further clarity on any old debt I may have with them.   Thank you again for your time. I have made sure I have all evening/morning to go over everything I need to.
    • The item is from amazon - https://www.amazon.co.uk/gp/product/B07RWCCT7P   The original order was placed on the 8 March 2021, this order was cancelled as there was a technical issue with its despatch.   A replacement order was created 27 March 2021, this arrived damaged on the aluminium table top.  A replacement item was ordered, this was placed on 8 April 2021. This also arrived damaged in a similar way, the item has not been returned.     Amazon still get confused with the first order as they keep stating for me to send it back (courier hasn't been to pick it up yet). As I contact them and ask them to resolve the situation all they do on chat is tell me to send it back to the. They advise they will escalate it to another department but as with today the latest reply was please use the label to return the item for a refund.    Yet I have repeatedly stated in the chat this doesn't concern the original item which you have not collected yet, but the replacement. Which they state they will escalate. I just seem to go round in circles.    The item was purchased at the time for £272.00   It was paid entirely in vouchers.    They tell me that I can buy it again from another seller but I can't go elsewhere as it is in vouchers.     I did attempt to contact Bosch and explain the situation, they did state they should be able to collect it and replace the top.  However, they haven't come back to me, I did chase them today but no response as yet.    To be honest I am frustrated and at this stage the effort and time I have spent I would prefer to get my money back (as cash) and go buy a Dewalt one!   What is more frustrating is that Amazon (trying to be the most customer focused company as they keep telling me) are abysmal at handling anything other than the support from the idiots on the chat/phone.  There is no formal complaints process to escalate the issue.    How best should I approach this?  
  • Recommended Topics

  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

  • Recommended Topics

Tv stopped working after 14 months! Do i have any way of claiming replacement


Recommended Posts

I purchased a TV in December 2019 from Studio and used my credit account.

 

14mths later and it has developed a fault and wont switch on properly. Its now useless as will cost more to repair it. I presume studio wont replace after 12mths and i cant get hold of Digihome (manufacturer) but im not holding out much hope there either.

 

Will i be able to claim under section 75 as i bought it on credit? 🤔

Consumer credit act states that goods such as TVs are expected to last around 6yrs...not 14months 🙄

Link to post
Share on other sites

after 6mts under the consumer rights act 2015 its your responsibility to get an independent report done to confirm the fault.

this seem like the usual Capacitors going down by drying out in the power supply board. which ofcourse would mean the fault was inherent from birth...

 

so studio under CRA could decide to either

1.repair it (they have one chance) and refund your report cost,

ii. refund the price minus 1yrs usage (typically 20%)

iii. replace it.

 

any warranties or guarantees do not replace or over ride your consumer rights under CRA.

 

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

What was the cost of it? What make and model?

Link to post
Share on other sites

It was £229 DIGIHOME 32INCH HD READY SMART TV

 

Dx100 so ill have to wait for them to get back to me and then take it to a repair shop to diagnose the fault?

Do you think there's any chance they might just replace it?

It was only £229 which is not a lot to them but not an amount i can afford to just replace unfortunately.

 

Link to post
Share on other sites

Who to come back to who about what?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...