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EE - pay monthly SIMO - poor signal at home affordablemobiles


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Hi all,

 

Good to be back.

 

Pay monthly EE sim only - taken out through a company call affordable mobiles few months back by retired elderly mother.

 

Unfortunately - in use through lockdown (higher call rate than typical + video calls) the signal was very very poor at home. 
 

Distorted calls & dropped calls - continuously and consistently. Complaints from those calling us, and those we call.

 

I am asking for help on how to get out of this product, as for a retired person who is vulnerable - a reliable mobile service is very important.

 

Please advise - as I am unsure of how to proceed.

 

L

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When you haven't told us very much.

When was the contract made? How long does it last for? How was it made? Was it a cold call on the telephone? Was it a visit to a shop?

What's the cost?

How old is your elderly mother? She bothered about her credit file? Does she need a mobile phone at all? In other words issue thinking of getting rid of the facility order she simply want something else?

That lot for starters

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  • BankFodder changed the title to EE - pay monthly SIMO - poor signal at home affordablemobiles

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