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    • ok I will do that..   all we have is the message he sent on his iCloud mail on his iPhone to say he received payment in full with the registration number   the only description we have is the advert itself which is still on numerous sites   funny tho in the email he sent me he said that he has received a deposit..! well no he had all the full amount in cash which he insisted on as that was the way he traded..   I pointed this out to him in my reply so awaiting a response as he had already acknowledged full payment in texts and in our phone recordings..   Dont know what he is playing at..    
    • if you click the red link does it say its had expired?  
    • I purchase an OPPO Find x2 Pro phone from John Lewis online.   The website stated that the phone came with a pair of B&O h4 headphones worth £200 at no extra cost via redemption. When i tried to claim the headphones from the OPPO site it was rejected and I should contact John Lewis. I did and my case has been passed between departments with a few deadlines for a response which were not met.   Until today i was assured that the offer would be honoured, however they are now saying it is my faulty as if i had read the terms and conditions I would have seen that the offer ended 31/3/21. The website is still offering the headphones.   They are now refusing to state whether I will or will not get the headphones and when they will be able to give an answer.    Could anyone tell me my legal position happy yo provide further details   
    • Hi all,   Apologies if this sounds drastic, but i'm a major stress head and it's setting off my anxiety in all honesty so I just want to double check with all that i'm in a secure position.   Upon gyms reopening, I signed up to David Lloyds on the 12th of April. I felt a bit pressured into but the sales representative I spoke to said that I can cancel my membership within the initial 2 weeks if I feel that the club isn't a good fit. So anyhow, as an idiot I agreed. Nevertheless, the next day I decided that perhaps it's not a good move for me financially and decided to cancel.   After ringing David Lloyds several times and being told they would get someone to call me back several times they never did. After calling in again and speaking to the actual woman who sold me the membership she said no worries they'll get it cancelled but only her senior member of staff could do so, and at that time she's not in so she would call back tomorrow. So at this point alarm bells start ringing and having seen a lot of the atrocities and bully tactics online, I decided to put it in writing both in an email and through their app referencing section 5f of their T&C's, and then forwarded on the email to their sales team aswell as their branch. I did get a generic receipt email for both the first email and forwarded email, but there is no tie to the email I sent myself implicating that it is in response to that (other than the fact the time stamps are at the same time).    The next day, it's 6pm and I hadn't received a call. So I called again and kicked up a fuss speaking to the same girl, to which she said look there isn't going to be an issue it'll be cancelled and she'll send it to me in writing. I got the email in writing from her (the email address was affiliated with David Lloyds and it did show her job title) saying that my membership is cancelled within the 14 day cancellation period which was a massive weight off my shoulders, but upon further inspection there was small print at the bottom saying that the opinions are solely of the individual and that David Lloyds accept no responsibility (not sure if thats generic or something that will bite me in the ass down the line). I hate to be a pessimist, but I am extremely cautious that upon the end of the month i'll be charged and they'll pretend to have never received nor cancelled my membership officially and the initial 14 days cancellation period will be over. Having had a look, my David Lloyds account is still active (to the point at which I can book classes) but i'm not sure if this is something that closes at the end of the month as it does say something to that effect in their terms and conditions.    A link for the terms and conditions is found here: https://www.davidlloyd.co.uk/-/media/david-lloyd/files/uk-terms-and-conditions-october-2019-v2.pdf   I was hoping you guys could give me your insight as to whether this is secure enough to provide myself protection as I cannot risk getting a damaged credit rating (I am a worrier as you can tell). I have provided all the necessary screenshots attached.   H
    • as for cap1 there are letters to use in the debt collection section of our library inc your fees spreadsheets. i doubt cap1 will bite though.   is the OD still with halifax?    
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bringing Packlink to small claim?

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Hi, is there anyone experienced of bringing Packlink to small claim? Apparently they are trying to sneak their way out of liabilities by using an address in Spain. The way how they response is just arrogant and irresponsible. Can anyone shed some light in this situation? TIA

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As you say, Packlink is in Spain.

Much easier to attack the courier.

Please will you lay out your story. Tell us what it was you sent – whether it was lost or damaged – whether you declared the value correctly and which courier undertook the delivery.

Read all the stories in this sub- forum – especially the ones relating to Hermes. You will see that we always win

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Thanks for the respond. 


Long story short, the reason I am pursuing Packlink because I am a seller on Ebay. The courier is myHermes. The parcel is lost and the postage purchased through Packlink. It was a UK to UK shipment so I didn't need to declare value of the item when I was purchasing the postage on Packlink. The item is not extremely valuable, that is just a charger for electric toothbrush and it is insured with max pay out of £25. I raised a claim on Packlink and they refused for the reason - I did not contact them within 30 days of the posting date. Packlink did admit that the parcel is lost. 

I still haven't started to contact myHermes yet. However I am disgusted by Packlink customer service. I am planning to first, dispute the shipping fee through Paypal, then escalate this matter to myHermes, and if necessary, to small claim. Do you that this is the right direction to go? Thanks!


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No it is not the right direction to go.

Read the stories in this sub forum and then check back here for a fuller reply tomorrow



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I understand that we are dealing with a very low value item here – an electric toothbrush charger. However you haven't given us the value of it.

You say that no value was declared – but that is not correct. A value would have had to have been identified to arrange the delivery. The value of it if you arrange the delivery through eBay would have been the eBay value.

Please will you tell us what that is.

How much was the delivery fee? Did you pay an insurance cover?

Obviously this business of having to contact Packlink within 30 days is a load of nonsense however it gives them a hook to try and deny liability and 99 times out of 100, people simply accept that.


As you've correctly identified, Packlink is in Spain and it's not worth attacking them. You may as well go for Hermes and so on that basis you should put a complaint in against Hermes immediately – directly to them.

I would suggest that you don't give them too long – 10 days is probably okay. After that, letter of claim – and then issue the claim.

It would be very interesting to see how much time and money Hermes are prepared to spend trying to resist a claim against them for such a low figure.

If any of this appeals to you then please make sure that you've read around this sub- forum and understand what has happened in the many Hermes stories. Also read around about bringing a small claim in the County Court – although hopefully for such a small sum it won't happen.


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Posted (edited)

Background: I am a private seller on ebay

Item:  brand new toothbrush charger with brand new travel case for the toothbrush

How I got the item: these were the accessories come with my electric toothbrush (cost £50, with invoice from amazon uk)

If I were to buy the charger and the travel case separately that would cost me £11.99 + £8.49

How much did I sell: £4.99 + £3.1 (postage) Total of £8.09


24 Dec 2020 - sold

27 Dec 2020 - Posted: in a Parcel shop

18 Feb

Buyer opened not-received case

same day, I refunded the money

contacted packlink - submitted a claim of £50

Packlink replied "your parcel is likely lost.","there is a deadline for claims." (conversation attached)


(Tracking up-to-today3 Mar 2021: "07:11 - Tue 26 Jan Your parcel is at our local depot and on its way to you")


What to do now:

I will contact myhermes 


(side story) The reason about chasing such a small amount with lots of works: 

10 years ago a similar incident happened to me when I shipped a sony camera worth about £500 via parcel2go with hermes, I opt-in for a signature service and the courier just dropped the parcel at the front door of the buyer (and lost). They refused to compensate me.


Today I am a mature student studying law and long term lurker in this forum, I have been reading different threads and fascinated by how knowledgeable you guys in contract law and giving out free professional opinions(pro bono?). I refuse to let these cowboys dodging their ways out of people's right and I wish I could help innocent people like your guys. The best way to similar myself with contract law is to practice them.





Packlink convo 1.pdf

Edited by Jackmeowy
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I'm afraid on the basis you used eBay to send your item through Packlink and then Hermes, the declared value was £4.99.

Although that may not represent the true value, if this is the value that was communicated to Hermes – and this is the item that they agreed to carry – then I'm afraid that you won't be able to claim more than that.

Of course this sounds very unfair and it is certainly very disappointing – but the basis of it is that a contract is an agreement between two parties. You ask them to carry an item value £X X X in return for a certain fee. They agreed to do that.

I'm afraid that the agreed value is the extent of their risk and it is the extent of the contractual obligation

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Current situation: contacted myhermes website's robot talk about the parcel and waiting for their email response.

Thanks @BankFodder


I understand that if I were going to pursue under contract law, £4.99 would be the amount that I am entitled for compensate. How about if I were going to pursue this matter under tort - negligence? Would this allow me to pursue them according the true value of the items?

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Same thing. The fact that you declared £4.99 means that is the extent of any reasonable foreseeably consequence.

Just go for that small amount. If they cause any problems then you can have a laugh when they spend many times more than what you're claiming in order to resist you.

In future, when you contract with somebody – you need to understand that effectively it is an exchange of the reasonable expectations which you create in each other by your agreement.


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  • 5 weeks later...
Posted (edited)

Sorry for the late updates. I sent two LBAs, but I forgot to mention about "bringing you to the court after 14 days" in the first LBA. Therefore, I emailed another LBA with the important sentence. Clearly, they replied with the same content as they replied to my first LBA.


Today is the 15th day after my 2nd LBA. However, I realised the amount that I put in the LBAs was not correct - £9.09 instead of £8.79 and forgot to mention the fee charged by Paypal £0.70 (due to the refund). Can I still go ahead to submit a claim through small claim or I need to send another LBA again? I have also drafted my "particulars of claim" and there are few questions. Do you mind to have a quick look? Many thanks :)


My LBA 22/03/2021 01.27 AM,


Parcel ID: ABC

Enquiry ref: XYZ


Dear Sir or Madam, 


On Monday 24th December 2020 I purchased your delivery service via Packlink with insurance of £25 to send a parcel to an address in Guildford, Surrey


I have now been told by Packlink and also by yourself that you have lost the item.


You should understand now that under the Contracts (Rights of Third Parties) Act, I enjoy all the rights of a contracting partner. Both Packlink and Hermes have failed in their contractual duty to deliver my parcel to its intended recipient. Due to your negligence, you have failed to exercise reasonable care and control of my goods entrusted to your care and failed to provide the contracted service.



The contents of my parcel were valued at £4.99 plus the delivery fee + packaging fee £3.10 and insurance cost totalling £9.09. 


I hereby inform you, that unless you reimburse me the above complete amount of £9.09 within 14 days, I shall issue a claim in the County court to recover this money from you, plus interest without any further notice. 


Yours Faithfully, 



Myhermes reply 22/03/2021 02.23 PM


Thank you for your recent email about your claim. I am truly sorry for the inconvenience caused to both you and your customer.
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by you, for included items.
Please be advised when ordering/sending this parcel you used the eBay delivery service which is powered by Packlink shipping. Our Contractual Agreement for this parcel is with the eBay Packlink.
If require further information on this parcel you must contact Packlink.
Should you require any further assistance please do not hesitate to contact us.
Vikas G
Claims Advisor
Hermes Claims Department


Particulars of claim - I have changed the amount from £9.09 to £8.79. 


Defendant's address: Hermes Parcelnet Limited

Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH


Date money became owed to you (dd/mm/yyyy): (The date when I posted my parcel or the date when I first contacted Packlink?)

Date you are issuing the claim (dd/mm/yyyy):(Today/the date I submit this form?)

Claim amount:£ Without interest£8.79

Daily rate of interest up to the date of judgment: 8%?


A short statement (maximum 1080 characters) of what you are claiming for and why.


On 24th December 2020 the defendant agreed to deliver the claimant's parcel to an address in Guildford, Surrey, UK. The defendant failed to deliver the parcel and have subsequently reported it as lost. The defendants have refused to compensate the claimant. The delivery fee was £1.45 paid through Packlink in Ebay.


Parcel reference no: XYZ

The lost of the parcel was caused by the defendants own negligence. The claimant brings this action under the Contracts (Rights of Third Parties) Act 1999. Claimant seeks the value of the item £4.99 plus delivery, packaging and insurance costs £3.1, plus Paypal fee £0.7, plus interest pursuant to section 69 of the County Courts act 1984.



Edited by Jackmeowy
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The letter of claim is okay.

I don't really understand what you're doing with the particulars of claim. I don't understand when you are saying that the packaging et cetera costs are £3.1. Do you mean £3.01 or £3.10? The same for the PayPal fee.

Also, as in the PayPal fee included in the price you paid for the item? In other words you are paid £4.99 and PayPal deducted their fee from that.

If that's the case then you are claiming marginally more than you lost.

Please will you post the final draft your particulars of claim here before you click it off. You should have done that with your letter of claim as well

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Thanks for the response. 


When I refund the buyer, Paypal keeps the fee. In this case is £0.7. On the other hand, Packaging + shipping + insurance is £3.1. (I have attached the Paypal invoice)


I mentioned £9.09 instead of £8.79 in both of my LBAs, do I need to send myHermes the third LBA as I put the wrong claim amount previously? Or I can go straight to MCOL?



Screenshot 2021-04-07 at 15.55.55.pdf

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I've already said that the LBA is fine.

I've also asked you about the figures of £3.1 and £0.7 – and you haven't responded to this. Please will you address the questions that are being put to you

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Sorry I am a bit confused. I have attached Paypal invoice trying to clear the misunderstanding but seems like that did not addressing your questions. Basically, Paypal pocket the fees and the seller has to bear the loss. When I refund the buyer, Paypal keeps the fee, I still have to refund the full amount. In my case, I received £7.39 and I refunded £8.09 to the buyer.


£3.10 was what I charged the buyer for the shipping plus insurance plus packaging. The Net shipping fee paid to Packlink is £1.45 including insurance (up to £25).


Am I answering your questions or you are looking for something else? Thanks. 

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