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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CEL ANPR PCN Claimform - 16mins overstay - liverpool retail park.


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Hi All,
I have received a parking ticket as RK (thats registered keeper right?) for overstaying by 16 mins in a well known wholesalers car park in Liverpool.
I read some very confusing (and sometimes contradictory information on several sites) on how to deal with this.


I followed the instructions to firstly challenge the validity of their claim.
I wrote to them (no response) and emailed them. I had to guess at the email address because they provide only the registered office address or a 'claim line', which if i had contacted them on that, would have been agreeing to their idea of us having a contract in the first place (right?).


i eventually got the admin email and sent it there, stating that i had already written to them with no response.
I got a response saying that they do not respond to correspondence at that address and i should either write to them (already did) or contact via the appeals line or appeals email (again with the acknowledgement that its an appeal i need, rather than straight up confirmation).
I asked in at the wholesalers customer/ member services in store about the car park ownership and they informed me it was a consistent problem and they didnt know the owner.


I have contacted the head office in Herts for the information. (Customer services/ member services/ online services & complaints) for the information regarding ownership of carpark and the contract of agreement between them and the CE parking management with no luck.
I received no further correspondence and therefore assumed that they had dropped their spurious claims.


They acknowledged my letter with: "Response from representation team -  We refer to your recent correspondence. We accept for you to pay the original reduced sum of £100. The Parking Charge Notice has been passed to a debt recovery agency. All further enquiries, including payments, must be directed to them. Please follow the instruction on the correspondence you have received."


I received nothing else until I receive a Northampton county court business service court claim.

The amount is now in the hundreds (£274).
I have acknowledged and sent back the form with nothing else written on it.


now i have another week or so to mount my defence.

I dont know anyone who speaks 'legalese' and frankly its giving me sleepless nights.


Incidentally, at the time of the alleged 'contravention' there was a bout of sudden severe weather which was 'waited out' inside the wholesalers porch by several members and their children because the soft furnishings and electricals (for example) bought in store would have been destroyed by the downpour.


Further investigation into the owner of the Civil Enforcement ltd has shown me that they are owned by CCP parking, who are in turn owned by Qa Nominees and are owned by people exposed in the Panama Papers scandal.

 

I am feeling like im a tiny part of a very big scam here, one that DVLA are profiting from.


Under advisement, I have written a complaint to the wholesalers complaining about being treated so shoddily as a member.
Under advisement, I have also written to CE ltd requesting a Subject Access Request.
But I really dont understand the process or what steps to take now.

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  • dx100uk changed the title to CEL ANPR PCN Claimform - 16mins overstay - liverpool retail park.

Name of the Claimant ? Civil enforcement ltd

 

Date of issue – 15/02/2021

 

Date to submit defence - 19/03/2021

 

Particulars of Claim

 

What is the claim for – the reason they have issued the claim? 

 

1. Claim for monies relating to a parking charge for parking in a private car park managed by the claimant in breach of the terms + conditions.

 

2.Drivers are allowed to park in accordance with the terms + conditions of use. ANPR cameras and/or manual patrols are used to monitor vehicles entering and exiting the site.

 

Debt + damages claimed to the sum of 182.00

 

Violation date 18/12/2019

 

The claimant claims 198.83 for monies relating to a parking charge per above including 16.83 interest pursuant to S.69 of the County Courts act of 1984 rate 8% PA from the dates above to 12/02/2021

 

Same rate to judgement or sooner payment daily rate to judgement 0.04

 

Total debt and interest due 198.83
 

 

Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Not as far as im aware
 

Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes
 

Did you inform the claimant of your change of address? No, because my family are still there (lockdowns, shielding, etc have caused this change).
 

I have sent a SAR to the Claimant on the 5/03/21

I also sent a CRP31.14 request on 8/03/21

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Hi CAGgers,

I just want to thank you for your time and your guidance with my case.
Im still not really sure how it all works, but i gave it a shot and ive learned some new things.

 

I also called the head office of the wholesalers to complain about the absurdity (and expense) of the situation.

They put me through to a very nice lady who listened and the cancelled the whole darn claim.


So this one, that has caused me so much stress, is over..
Now to read up some more.

Ive got other issues to fightback.


It never ends.. Cheers gang x

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Hi.

Thank you for that.

I went onto the MCOL site and it says:

Claim number or password is incorrect.

From this i assume that the whole thing is done and dusted.

 

After doing some research, I found out that the wholesalers do actually own the land of their car park and they employ CEL to manage their car park on their behalf.


I only got the 'fine' cancelled because i phoned up head office to ask why their local customer services would tell people enquiring about it that they dont know the landowner and get asked this a lot due to the tight car park controls.

 

This being false information and that there is a specific person at the wholesalers (Costcooooo) who can stop the tickets in their tracks. Hmph!

 

Now, to tackle DCBL and Erudio..

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Hi,

I registered with MCOL when i acknowledged the claim.
Those same claim details are now not recognised on the MCOL site and wont give me access to anything. This is why i believe its been properly cancelled. The nice lady from Costcoooo called me back to verify that it had been stopped also.
I hate to assume anything, but..
 

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  • 3 weeks later...

The MCOL site stayed the same message. It did not recognise my login details (claim number).
I have since received an email from CEL asking if i still wanted my SAR fulfilled seen as their client had dropped the case.
I said yes anyways..

Thank you for all your advice. I will make a donation to the cause.
I will also be reading up on this so much more, as i have more things to challenge (Erudio & DCBL) now and i feel a little less helpless/ hopeles with it, even though the jargon is still mostly gobbledygook.
 

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Hi,

So i received this first:

 
Legal Team <[email protected]>
To: XXXXXXXXXX (me)
Dear Ms XXXXX,
 
We are in receipt of your subject access request dated 04/03/2021 and would greatly appreciate confirmation as to whether you still require all documents.
 
We note our Client has requested for your PCN to be cancelled and we can confirm this has been done with no further action being taken against you.
 

Yours faithfully,

 

Legal Team

For and on behalf of

Civil Enforcement Limited

 

Then the next day i received this:

 
Dear Ms XXXXXX,
 
Further to our email below, please find attached copies of all correspondence in relation to PCN XXXXXXXXX along with the cancellation letter.
 

Yours faithfully,

 

Legal Team

For and on behalf of

Civil Enforcement Limited

 

** I will post the contents of the attachment as soon as i get a minute to redact all my personal details.

Incidentally the exit picture they use is awful and couldnt work as evidence and there are several documents that i have never even seen before. Allegedly sent to me!

 

 

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