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Peeling Leather on Sofa - **County Court judgment against DFS - UNFIT FOR PURPOSE** **WON**


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I have a similar issue with a DFS sofa they are saying the leather is peeling due to my use of oils etc. I believe this is a common problem and DFS are aware of it ...so then why do they drag it out and try to blame the consumer for it? Surely something should be done about this

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It is because they sell a huge number of these sofas and they will want to avoid having to pay out too much.

 

If they are refusing to deal with this as a quality issue, then you should consider paying for your own independent furniture report.

 

How long ago did you purchase the sofa ?

 

When did you first notice any defects appearing ?

 

What did the original sales information say about the materials used to construct the sofas and about customer care such as cleaning maintenance ?

 

 

We could do with some help from you.

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Posted (edited)

I have got an  independent expert report which clearly states it is a manufacturing fault, which DFS have been made aware of.

 

My point is that as a huge retailer of leather sofas with leather peeling  being a common complaint to me it seems evident they are aware it is a manufacturing fault on their side. Yet they play games with customers and worse of all try their level best to get the customer to believe that it is their fault due to oils or creams they are using.

 

Even if one is to believe that every day creams etc can cause this damage then in any event the sofas are not fit for purpose.

 

Surely they are merely playing a numbers game banking on the fact that most complainants will not follow through with legal action. Yet what about the anguish and distress they cause to customers in the process.

 

To me this shows alot of contempt towards consumers and is clearly unethical.

Edited by slick132
Please don't post solid blocks of text - use spacing so we can read it.
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Hi Mango,

 

Please don't post in large blocks of text as it's far harder to read. Spacing added for you in the post above.

 

Please give brief answers to UncleB's Q's above so we can better assess your case, thanks.

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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I'm trying to understand if you want some help with this or not.

So far you haven't told us anything about your story – dates, prices, who you have complaint to et cetera. You have simply told us about how unethical it all is and asked how do they get away with it et cetera.

Maybe one of the reasons why they get away with it so often is because people don't tell their story but simply complain about ethics.

We can help you if you want.

In order to do this you will have to give us information about your story – and we would prefer in a bullet pointed chronology without too much narrative.

You say that you have obtained an independent report. There is a good move. Please could you post it here in PDF format so that we can have a look.

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I would like your help but I dont feel comfortable disclosing everything on here as it will be in the public domain. 

 

Is there any way I can discuss my matter privately? 

 

Thanks

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No I'm afraid everything here is done in the open. We are all very honest and straight dealing and also we have helped people in respect of this company before – they may be aware of us – but does it really matter?

You started off this thread by asking how to they get away with it?

The answer is that because even their own customers like to keep the problem secret so it becomes not generally known.

If you want to do this secretly then you are simply bringing comfort to the sofa company. Is that what you want? Why?

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I have no intention of providing them any comfort trust me. As you have helped alot of people in respect to DFS may I assume that some of that is in relation to this 'peeling of leather' issue. If so do you think that they are aware it is a manufacturing fault but 'wing it' so to speak for as long as possible? 

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I think until you lay out the story as we've asked, there is not much else we can do to help you.

This is not piece of social media where we start getting into all sorts of academic discussions. If you want the help you need then please engage with this thread in the way we ask.

If you prefer then you may find that there is a Facebook group or Twitter feed which deals with exactly these kinds of questions

 

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  • 2 weeks later...

Hi just to update you. I took DFS to court on this issue the judge found that the sofas were unfit for purpose and that every day creams and oils could not have caused this type of damage. 

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:rockon:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well done. This is excellent news.

It would be very helpful if you would tell us what happened between you and DFS and then going on to court and willing.

You are not the only person who has problems with this company and getting the full story and a blow by blow account will encourage other people and also it will dissuade DFS to try and renege on their statutory consumer obligations in future.

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  • BankFodder changed the title to Peeling Leather on Sofa - **County Court judgment against DFS - UNFIT FOR PURPOSE** **WON**

Also, is there any chance that you might be prepared to post up a copy of the judgement please. This would be very helpful as well

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Yes their behaviour has been appalling.

 

Although I won and was awarded damages (told judgment in hearing still awaiting written judgment) I still want to take this further if possible. I fought them without any legal help but now need technical legal advice on issues raised at the hearing.

 

Due to the fact that I may appeal further I am not able to discuss these matters on a public forum. But I will request anyone with a leather peeling issue to argue that it is a manufacturing fault and leather that starts peeling even two years after bought is not fit for purpose.

 

 The most frustrating thing about DFS is that they hold themselves out as leather experts yet have the audacity to claim that everyday creams etc can cause leather on sofas to peel which even if one accepts as correct (which the judge found unlikely) it actually enforces the argument  that they are not fit for purpose. 

 

I am currently trying to get some help with regard to taking this further if there is anyone I can speak to about this it would be greatly appreciated. 

 

 

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I'm afraid that we won't be able to help you unless you tell us the whole story. That does mean explaining it on this forum – but once again, if you trust us enough to have come here in the first place – then you ought to trust us that you suffer no disadvantage and you have broken no rules by explaining the whole story.

You will be much stronger having explained it all and received our advice.

Other victims of similar problems will also be much stronger.

There is no downside

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Although I won and was awarded damages (Costs) (told judgment in hearing still awaiting written judgment) I still want to take this further if possible. I fought them without any legal help but now need technical legal advice on issues raised at the hearing.

In what way ...? you cant sue twice over the same issue .

Quote

 

Due to the fact that I may appeal further I am not able to discuss these matters on a public forum. 

 

Again how can you appeal further ?  Appeal what ...?  your claim was successful.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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Yes, we realise that. However, there are no other issues to settle on this and there is no basis to appeal against anything.

But of course without knowing the whole story, were not able to make any additional comment.

I'm really not at all sure why you are so guarded about letting people know.

This forum has been going for 15 years and has getting on for 5 million posts made up of people stories – all out the open – and it has only ever helped everybody. It has never posed a problem.

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