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ATM didn’t dispense cash but debited my account **RESOLVED**


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Hello and thanks for taking the time out to review my problem. 
 

I was at an ATM I use occasionally. Plugged in PIN and amount, the cash machine whirred opened and closed a few times then said ‘thanks for using’. 
 

I contacted my bank immediately and they have started a dispute. This seems to be a common problem from what I gather reading about this now it’s happened to me.

 

It seems a bit odd that I have to wait so long to get my money back, if I get it back at all.

 

Surely they should be able to check the camera and see that there was obviously something wrong and no money dispensed? 
 

is there anything I need to know so I don’t get shafted here by the ATM owner or by the bank dispute?

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Is this the Banks own ATM and the card you used is linked to an account with the Bank ?

 

Or did you use an ATM that belonged to a different Bank, to that you hold an account with ?

 

Or was the ATM owned by a different company, not by a Bank ?

 

Your own Bank would only be able to access security cameras they have installed at their own ATM and could also check their own ATM's.   But if you did not use your own Banks ATM, it will take time for them to contact the company that owns the ATM to raise a dispute on your behalf. 

 

You could contact the Payment Services Regulator to ask about what they require of your Bank in this situation.

 

https://www.psr.org.uk/contact-us/

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you contact the operator of the actual ATM machine with the time and date

go look at it and there will be a number on there to ring

they will know the money was not dispensed the next time it is refilled

it also keeps a log and the camera footage outside and inside the machine.

though yes its not quick

took me 3mts once to get £100 back out of Link.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hey there,

 

Thank you for your responses and concern for this matter. 
 

Glad to report that after 12 days money was returned. 
 

Hurrah!

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:rockon:

 

glad to 'help'

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to ATM didn’t dispense cash but debited my account **RESOLVED**

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