Out of warranty ipad

[M10wew 0]

Purchased an ipad from very . 4 weeks out of manufacturer warranty the item broke . APPLE would not replace ad it was out of warranty and said due to consumer rights may be able to get help from the retailer (VERY).

 

Very wanted a report from Apple before they would go any further . Due to COVID the apple shops have only just opened i have got a report which states there is an internal fault ipad is in excellent condition with no signs of external damage .

 

Very have said they will refund but less 20% because its been used . Is this right ? All I want is a replacement item I expect a £400 item to last longer than 12 and a half months.  

 

Any help or info would be apreciated 

Edited February 27 by M10wew
Mistake

[dx100uk 9,693]

Yes that sounds correct

Commensurate use

[slick132 5,593]

Hi M10,

 

Compared to MANY other cases we see here, a refund of 80% is a decent offer in the circumstances.

 

Take it and get yourself a new item.

 

Far better than Very and Apple each denying responsibility and passing the buck, and you being stuck in the middle for months with no help.

[Manxman in exile 279]

80% refund sounds like a very good deal* as they are entitled by law to deduct an amount from the refund to reflect the use you have had of the item over the 12 months it has been working.

 

So you could argue that a deduction of 20% for one year indicates that they expect it to last for at least five years, and probably longer.

 

 

* Think about it this way - would you pay 80% of the value of a brand new iPad to buy a second-hand one that somebody else has been using for over a year, or would you expect to get it cheaper than that?

Edited February 28 by Manxman in exile