grandson & credit intermediary big cars/Barclays Partner Car Finance - deemed not fair - written off? - now Hoist pre legal letter

[anney63]

Hi

Trying to help my grandson .

 

Some time ago he bought a car financed by Barclays Partner Finance .

At the time i found it odd that he had been granted credit , The car company has since gone bust.

He only had a temporary summer job whilst at Uni.

 

 the time came he couldn't pay .

He had a call some time later asking about payment.

Went through things with the person on the other end who stated that he realises he couldn't pay and the account was put to £0 .

I believe there was some sort of problems later which showed Barclays not treating customers in debt fairly.

Whether this was the reason I have no idea, His credit file showed as settled and no default was ever registered.

 

Now out of the blue a DCA (Hoist) pre Legal assessment letter has appeared.

Has anybody else had this problem ?

I have requested an SAR to see if we can pin point what has happened.

If this is an error on Barclays part what is our next course of action.

It is so odd that no default was ever on his credit file .

 

Appreciate any help .

We will obviously have to wait for SAR to see why Barclays Finance have said this matter was closed and then assigned to a DCA 

 

 

 

 

 

[dx100uk]

has he moved since taking this out and did not inform BPF or Hoist in Writing? 

 

 

[anney63]

May well have done but why would it have settled on his credit file 

[dx100uk]

immaterial if the OC sold it, which they have, it will show £0 on their entry.

he must atleast WRITE to hoist simply informing them of his correct and current address to prevent a backdoor default CCJ to an old address.

 

as i feel this is why the phishing letter has now been sent.

 

more info on significant dates would be helpful...

 

[anney63]

Hes visiting tomorrow as he is my bubble . So will go through things with him must have been about at 3/4 years ago and i live at his previous address and nothing came here at all .

hopefully the SAR will give us more info . 

 

i have read about problems with fairness etc with Barclay Partner Finance should never have given credit in my opinion but was through a car company which has now gone bust, to a student .

 

Lets see what happens unfortunately no copy of agreement either .

Thank god hes grown up now and has no debt .

Except for mortgage.

Appreciate your help 

 

Phoned Barclays Finance got loads of info including how much they sold the debt for . HAve written to Hoist now waiting for paperwork . So at least getting sorted now 

[dx100uk]

wonder why they sold it

must be something wrong..find it!
 

[anney63]

Hoist  £64.27 for a debt of approx £10k ????. What sort of thing could be wrong . 

Edited February 21, 2021 by anney63

[dx100uk]

£64.27 wheres that come from?

 

[anney63]

The person on phone at Barclays actually quoted it as paid by Hoist so waiting for SAR 

[dx100uk]

they bought the debt for £64? i very much doubt it.

 

[anney63]

The question how much did hoist pay for the debt and that was the figure quoted . We’re still waiting for the SAR 

[dx100uk]

can't be right. of course as you've been here since 2006 you know to always record your calls...

 

[slick132]

Hi Anney,

 

When you get the SAR, can you give us some more detailed info info like loan amount, date taken out, last pay't made, balance remaining,.

[anney63]

Still waiting for SAR . Git copy of agreement from Hoist which was by a credit intermediary big cars who have gone busy so need the SAR 

[dx100uk]

scan all what hoist have sent up to one multipage pdf after redacting each page as a JPG.

read our upload guide carefully 

 

dx

[anney63]

Just got SAR the debt was written off on 27/4/2018 in full the description on the account was policy write off . In 8/8/2018 a CCAaccount adjustment credit of £63.47 was put on the account des.CCA Adj. on the same date  aCCA W/O Adj debit 10184.63 was added and then a CCA W/O Adjustment credit put the account at zero . 
 

so they wrote off the debt and then reinstated to sell to Hoist .

It actually states the balance at zero !!! Which they twice. 

there  is no credit agreement enclosed which would have been actioned by Big Cars . We have a complaint in with financial Ombudsman for irresponsible lending . Waiting for outcome still have a bit to read on this paperwork but very small print . 
 

thanks for your help dx100

[dx100uk]

the write off is std practice before debt sale, doesn't mean the debt does not exist.

 

 

[anney63]

The difference is he was advised on the phone in june it had been written off . And sent a mail stating balance was zero . This has only come to light recently it has never been put on his credit record either . It’s all a bit hit and miss . There is something not right about the credit check . Hopefully the financial ombudsman will get to the bottom of it 

[dx100uk]

sorry who informed him by email?

 

[anney63]

Barclays Partner Finance 

[dx100uk]

then printout that email and send it to hoist

i will gather this is not on his credit file either you say?

 

[anney63]

SAR contained no letters of assignment . No credit checks nothing have sent details to financial ombudsman for irresponsible lending . It’s really a bit of a mess . Wasnt defaulted or anything in his credit file it’s all odd something not right . 

[dx100uk]

so you'd already complained of IRL to BPF a longtime ago?

 

dx

 

[anney63]

No after receiving SAR from BPF still waiting response from BPF.

Trying to get to the bottom of it all . The Credit Check etc. Looks very Iffy in face there was none !!!